Title Page
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Site conducted
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Conducted on
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Prepared by
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Venue?
Booking Experience
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Was it easy to make a booking for the restaurant either online or over the phone? Was it clear what you had to do to secure your booking?
First Impressions
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Was the entrance & exterior clean and tidy?
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Was it clear on entry where to go and what to do?
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Were you greeted/acknowledged within 30 seconds of entering the venue in a warm and friendly manner?
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Did the Host ask you if you had visited Pins before?
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Did the venue feel welcoming?
Drinks at The Bar
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Did you have a drink in The Bar area before or after your meal?
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Was the bar top clean, tidy and presentable?
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How long did it take for the bartender to acknowledge you?
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Were you greeted/acknowledge in a friendly manner?
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Did the bartender attempt to upsell or make any drink recommendations?
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Did the bartender place a napkin down on the bar top when taking your order?
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How long did it take for the bartender to make your drinks?
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Please take a picture of your drinks!
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If you ordered a bottle of beer, was the beer placed with the label facing towards you?
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Did the bartender thank you in a friendly manner?
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Please describe the bartender serving you.
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Did the bartender seem confident in their ability?
Dining Experience
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What was the name of your server? Or a description if you cant find out.
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Were you given time to look at the drinks menu and was your drinks order taken within 3 minutes of being seated?
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Was your table clean and set up? Was your menu clean and in good condition?
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Did the server ask if anyone had any allergies?
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How long did your drinks take to arrive?
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Describe your drinks order and the quality
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Take a picture of your drinks
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Was your food order taken in a timely fashion, and did the server read the order back to you?
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Did your server demonstrate good knowledge of the menu, either by answering any questions confidently or by making relevant suggestions for the food and drink?
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Did the server upsell any side dishes with your order?
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Did the server read the order back to you after ordering?
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Was cutlery pre laid before your dinner arrived?
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Did the server enhance your guest journey by upselling activities or inform you of any entertainment?
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How long did your meal take to arrive?
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Were you offered any sauces?
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If you had any specific dietary requirements, were these handled appropriately?
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Please take a picture of your dish
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Please describe your food order and the quality....
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Did all your food arrive in a suitable manner. If it took longer than 20 minutes did someone touch the table?
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Did you receive a check back once you had taken a couple of bites of your meal?
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If your drinks were running low at any point during the visit, did the server offer you a new drinks?
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Did you find that your table was well maintained? Were your dishes cleared within a reasonable amount of time of all the table finishing?
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Did you find it easy to pay the bill? Did it come in a timely fashion, or was it easy to find and ask a server?
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Did a manager speak to your table at any point?
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Were all the staff that you came into contact with happy and friendly?
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Did any member of staff acknowledge you were leaving with a smile, eye contact, appropriate comment or gesture?
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Please give us some general notes about your visit, the food, drinks, and the venue in general. If you stayed for an activity, please give us some feedback on your experience...
Activities Experience
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Was your activity equipment in good repair and in working order?
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If playing shuffleboard, did the host ask if you have played the activity before, and if not, explain to you how the game works?
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If bowling, did your host walk you over to the lanes and explain how to order drinks?
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Did a host check back on your activity whilst playing?
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At any point in your journey was another activity upsold by a member of our team?
Venue Experience
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Where the toilets clean and in good repair?
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Was there toilet roll in toilet roll holders, soap in dispensers and was the hand dryer working?
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Was there a high energy atmosphere throughout your visit? Was the music, heating and lighting correct to what you would expect?
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If there was any Live Music, do you have any comments about the entertainment?
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Were you acknowledged when leaving the venue?
