Popcorn Chicken Combos, 2 for $5 Cheddar Biscuits, and Jack’s Mini Munchies w/Mac & Cheese Bites

• Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Drive-Thru Visit

• Drive-thru lane and parking lot is free from debris?

  Yes

  No

  N/A

• DT walls are clean and in good condition (free of any build-up).

  Yes

  No

  N/A

• Landscape in good condition?

  Yes

  No

  N/A

• Menu Boards are clean, all prices correct, no missing numbers, panels or parts, and OCS is working properly? Confirm the pricing of the 3-piece Egg Rolls and Simply Orange Juice has been updated on all Menu Boards?

  Yes

  No

  N/A

• Interior Menu Board

  

• Preview Menu Board

  

• Speaker Menu Board

  

• Exterior Signage

  

• Interior Signage

  

• Operational Signage

  

• 

• OCS Message

  

• Yes

  No

  N/A

• Blythe

  Yes

  No

  N/A

• Interior Menu Board

  

• Preview Menu Board

  

• Speaker Menu Board

  

• Exterior Menu Board

  

• Interior Menu Board

  

• Operational Signage

  

• 

• OCS Message

  

Drive - Thru Mystery Shop

• Did you receive a genuine welcome within 5 seconds? If asked to hold, re-greeted in 15 seconds or less?

  Yes

  No

  N/A

• DT employee provides warm, friendly greeting and hassle-free order taking?

  Yes

  No

  N/A

• Was Smart-Selling used effectively?

  Yes

  No

  N/A

• Were you asked, “Do I have your order correct on the screen” at the speaker box?

  Yes

  No

  N/A

• Was there a warm & friendly re-greet at the window, with a smile & eye contact?

  Yes

  No

  N/A

• Payment was handled correctly, and receipt was provided?

  Yes

  No

  N/A

• Employee communicated main contents of each bag?

  Yes

  No

  N/A

• Did you receive a final 2-part thank you/farewell?

  Yes

  No

  N/A

Order Accuracy: Drive-Thru order identified, packaged and assembled correctly.

• Popcorn Chicken Combo

  Yes

  No

  N/A

• 

• Is your Popcorn Chicken in Correct Box? Correct Tab (Classic, Spicy, 50/50)?

  Yes

  No

  N/A

• Did you get the correct number of Ranch Dip Cups (1 for Small Box, 2 for Big Box)?

  Yes

  No

  N/A

• 2 for $5 Cheddar Biscuit Breakfast Sandwich

  Yes

  No

  N/A

• 

• Is your Sausage Cheddar Biscuit: Sausage Quadrant Side?<br>Bacon Cheddar Biscuit: Bacon Quadrant Side? <br>Chicken Cheddar Biscuit: Chicken Quadrant Side?

  Yes

  No

  N/A

• Jacks Mini Munchies with Mac & Cheese Bites?

  Yes

  No

  N/A

• 

• Are the Mini Munchies in the correct box: finger food box?<br>Is the correct Tab pressed: Variety, 6, or 12 pc? <br>Correct number of Ranch Dip Cups: 1 for 6 pc & variety & 2 for the 12 pc?

  Yes

  No

  N/A

Making it stick

• New retrofit racks in place with correct temperature and time settings? (Upper 270, Lower 185)

  Yes

  No

  N/A

• Build to charts are updated and reflect new extended hold times?

  Yes

  No

  N/A

• Precooking is executed & reasonably matches amounts called out on Build to charts?

  Yes

  No

  N/A

• Team Members know how to read Build to charts?

  Yes

  No

  N/A

• Ingredients are discarded when hold times expire?

  Yes

  No

  N/A

• 

• Are employees handling Mac and Cheese Bites properly?

  Yes

  No

  N/A

• 

• Mac and Cheese Bites are held in UHCs with a finger food baskets for 45 min.(20 minutes under fry bin)?

  Yes

  No

  N/A

• Mac and Cheese are hot & crispy?

  Yes

  No

  N/A

• 

• Popcorn Chicken is being cooked using the Chicken Nugget Timer (2:15 minutes) and held in UHC & Fry bin for 45 min. max?

  Yes

  No

  N/A

• Popcorn Chicken: Small box is filled to the top, Big Box: is it served with 3 scoops of Popcorn Chicken or 1.5 scoops of each flavor for 50/50 orders and fries served inside the box?

  Yes

  No

  N/A

• 

• Cheddar Biscuits have a 5-hour defrost time and a 48-hour freezer to destroyed?

  Yes

  No

  N/A

• Cheddar Biscuits: they are properly toasted (batch toasted for 55 seconds) and only Cheddar Biscuit’s TOP buttered?

  Yes

  No

  N/A

• Oil meets visual & taste standards, oil is skimmed as needed to remove debris?

  Yes

  No

  N/A

Shift Management

• PIC actively leading the shift, following Guest Expectations Travel Path is in use?

  Yes

  No

  N/A

• POP is current, free of air, in good condition? DT window is clean and in good condition?

  Yes

  No

  N/A

• All entry door ways are clean? Door and door frames clean?

  Yes

  No

  N/A

• Dining Room, restrooms reasonably clean & stocked (no more than 3 tables un bussed longer than 5 minutes)?

  Yes

  No

  N/A

• TRAINING: Have all Team Members received certification of training completion in Jenius? Training poster up?

  Yes

  No

  N/A

• There are enough TMs deployed to handle current volume and meet Guest, Quality, and Speed Standards?

  Yes

  No

  N/A

• Are Employees using build-to & continues cooking for quality / speed? Prepared amounts reflect current volume? PIC is calling out designated amount every 30 minutes?

  Yes

  No

  N/A

• Is the PIC carrying the store phone & answering when it rings?

  Yes

  No

  N/A

Operating with COVID-19

• COVID-19 Dining Room Signage

  

• Does the location have SOCIAL DISTANCING floor signs that are in good condition and all stickers are completely sticking onto floor to prevent slips?

  Compliant

  Non-Compliant

  N/A

• At the front counter: Is there a sanitizer bottle in cambro Pan at the front counter and the employees are informing the guest that sanitizer is available for their convenience as they hand them their cup(s) for their beverage.

  Yes

  No

  N/A

• At the Drive-Thru: Are the employees placing one or two wipes in each takeout bag?

  Yes

  No

  N/A

• All employees are properly wearing masks & gloves?

  Yes

  No

  N/A

• There is a timer set for employees to disinfect all guest high-touch areas every hour?

  Yes

  No

  N/A

• There is a timer set for hourly hand washing for all employees?

  Yes

  No

  N/A

• 

• Is the Location filling out the New Revised Health Screening Questionnaire?

  Yes

  No

  N/A

• HIGH PSA ( over $30K per week) Speed of Service Goals

  Yes

  No

  N/A

• 

• Are the employees aware of the New SOS Goals? Is the Job Aid posted at the Druve-thru?

  Yes

  No

  N/A

• LOW PSA (under $30K per week) Speed of Service Goals

  Yes

  No

  N/A

• 

• Are the employees aware of the New SOS Goals? Is the Job Aid posted at the Drive-thru?

  Yes

  No

  N/A