Triple Bonus Jack, Sauced & Loaded Fries with Slow Smoked Bacon, Fish Sandwich & Deluxe Fish Combos, & Cinnamon Sugar Donut Holes

• Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Drive-Thru Visit

• Drive-thru lane and parking lot is free from debri?

  Yes

  No

  N/A

• DT walls are clean and in good condition (free of any build-up).

  Yes

  No

  N/A

• Landscape in good condition?

  Yes

  No

  N/A

• Menu Boards are clean, all prices correct, no missing numbers, panels or parts, and OCS is working properly?

  Yes

  No

  N/A

• Interior Menu Board

  

• Preview Menu Board

  

• Speaker Menu Board

  

• Exterior Signage

  

• Interior Signage

  

• Operational Signage

  

• 

• OCS Message

  

Drive - Thru Mystery Shop

• Did you receive a genuine welcome within 5 seconds? If asked to hold, re-greeted in 15 seconds or less?

  Yes

  No

  N/A

• DT employee provides warm, friendly greeting and hassle-free order taking?

  Yes

  No

  N/A

• Was Smart-Selling used effectively?

  Yes

  No

  N/A

• Were you asked, “Do I have your order correct on the screen” at the speaker box?

  Yes

  No

  N/A

• Was there a warm & friendly re-greet at the window, with a smile & eye contact?

  Yes

  No

  N/A

• Payment was handled correctly, and receipt was provided?

  Yes

  No

  N/A

• Employee communicated main contents of each bag?

  Yes

  No

  N/A

• Did you receive a final 2-part thank you/farewell?

  Yes

  No

  N/A

Order Accuracy: Drive-Thru order identified, packaged and assembled correctly.

• Triple Bonus Jack

  Yes

  No

  N/A

• 

• Is the Triple Bonus Jack neatly wrapped & half wrapped in “Juicy” side of the Red Burger box? LTO tab pressed for Triple and LTO & Blank Tab pressed for Quad Bonus Jack?

  Yes

  No

  N/A

• Properly toasted buns, at least 2/3 of surface (toaster Teflon clean & build-up free)?

  Yes

  No

  N/A

• Secret Sauce on top & bottom bun, EDGE TO EDGE COVERAGE?

  Yes

  No

  N/A

• Did you receive hot & juicy patties?

  Yes

  No

  N/A

• Sauced & Loaded Fries with Slow Smoked Bacon

  Yes

  No

  N/A

• 

• Are they in a Late-Night Take-out box filled to the top with Seasoned Curly Fries?

  Yes

  No

  N/A

• Sauced & Loaded Tab pressed for Triple Cheese Build and Spicy Sauced & Loaded Tab pressed for Spicy Pepper Jack build?

  Yes

  No

  N/A

• Both builds are served with a fork?

  Yes

  No

  N/A

• 

• Correct build on the Spicy Pepper Jack setup with a 2 day shelf life?

  Yes

  No

  N/A

• 

• Correct Build on the Triple Cheddar Bacon setup with a 2 day shelf life?

  Yes

  No

  N/A

• 

• Slow Smoked Bacon is labeled with 7 days or remaining shelf life with a yellow sticker to differentiate slow smoked bacon from current bacon?

  Yes

  No

  N/A

• Fish Sandwich or Fish Sandwich Deluxe

  Yes

  No

  N/A

• 

• Neatly assembled and wrapped in the FISH side of the green wrap? For Deluxe: half wrapped in the “Flavoriffic” side of the Brown Box-LTO Tab

  Yes

  No

  N/A

• Properly toasted buns, at least 2/3 of surface (toaster Teflon clean & build-up free)?

  Yes

  No

  N/A

• Tarter Sauce on top bun only, EDGE TO EDGE COVERAGE?

  Yes

  No

  N/A

• Fish filet is hot, fresh, and crispy?

  Yes

  No

  N/A

• Fish filets cooked for 3 minutes in the fryer and are only held in the upper slots of the UHC’s & held for 60 minutes? is

  Yes

  No

  N/A

• Cinnamon Sugar Donut Holes

  Yes

  No

  N/A

• 

• Are properly covered with 8 shakes of Cinnamon Sugar, served in a Fajita Bag (shaken 5 times)?

  Yes

  No

  N/A

• Cooked for :50 seconds using the Taco Button and held for 10 minutes?

  Yes

  No

  N/A

Making it stick

• New retrofit racks in place with correct temperature and time settings? (Upper 270, Lower 185)

  Yes

  No

  N/A

• Build to charts are updated and reflect new extended hold times?

  Yes

  No

  N/A

• Precooking is executed & reasonably matches amounts called out on Build to charts?

  Yes

  No

  N/A

• Team Members know how to read Build to charts?

  Yes

  No

  N/A

• Ingredients are discarded when hold times expire?

  Yes

  No

  N/A

• 

• Are employees handling Fish Filets properly?

  Yes

  No

  N/A

• 

• 

• Toaster Equipment & Maintenance Refresher

Shift Management

• PIC actively leading the shift, following Guest Expectations Travel Path is in use?

  Yes

  No

  N/A

• POP is current, free of air, in good condition? DT window is clean and in good condition?

  Yes

  No

  N/A

• All entry door ways are clean? Door and door frames clean?

  Yes

  No

  N/A

• Dining Room, restrooms reasonably clean & stocked (no more than 3 tables un bussed longer than 5 minutes)?

  Yes

  No

  N/A

• TRAINING: Have all Team Members received certification of training completion in Jenius? Training poster up?

  Yes

  No

  N/A

• There are enough TMs deployed to handle current volume and meet Guest, Quality, and Speed Standards?

  Yes

  No

  N/A

• Are Employees using build-to & continues cooking for quality / speed? Prepared amounts reflect current volume? PIC is calling out designated amount every 30 minutes?

  Yes

  No

  N/A

• Is the PIC carrying the store phone & answering when it rings?

  Yes

  No

  N/A

Operating with COVID-19

• COVID-19 Dining Room Signage

  

• Does the location have SOCIAL DISTANCING floor signs that are in good condition and all stickers are completely sticking onto floor to prevent slips?

  Compliant

  Non-Compliant

  N/A

• At the front counter: Is there a sanitizer bottle in cambro Pan at the front counter and the employees are informing the guest that sanitizer is available for their convenience as they hand them their cup(s) for their beverage.

  Yes

  No

  N/A

• At the Drive-Thru: Are the employees placing one or two wipes in each takeout bag?

  Yes

  No

  N/A

• All employees are properly wearing masks & gloves?

  Yes

  No

  N/A

• There is a timer set for employees to disinfect all guest high-touch areas every hour?

  Yes

  No

  N/A

• There is a timer set for hourly hand washing for all employees?

  Yes

  No

  N/A

• 

• Is the Location filling out the New Revised Health Screening Questionnaire?

  Yes

  No

  N/A

• HIGH PSA ( over $30K per week) Speed of Service Goals

  Yes

  No

  N/A

• 

• Are the employees aware of the New SOS Goals? Is the Job Aid posted at the Druve-thru?

  Yes

  No

  N/A

• LOW PSA (under $30K per week) Speed of Service Goals

  Yes

  No

  N/A

• 

• Are the employees aware of the New SOS Goals? Is the Job Aid posted at the Druve-thru?

  Yes

  No

  N/A