Title Page

  • Document No.

  • MOX Reference

  • Client / Site

  • Conducted on

  • Project Manager

  • Sub contractor

  • Lead Technician

  • Sub contractor

  • Supporting Technicians

  • Sub contractor

  • Prepared by

  • Location

Pre Event

Event Information

Prep list

  • How detailed was the prep list?

  • What needed to be added to make prep sheet clearer

  • Was equipment selected fit for purpose?

  • Why in your opinion was the equipment selected not fit for purpose?

Details of event

  • Was it clear what was expected of you on event?

  • Explain why it was unclear what you meant to be doing

  • Was there a room plan of where equipment needed to be set up

  • Could this of been better and if so how?

  • Would it of helped having one?

  • Any other useful information that will help us improve things for future events

Get in

Prepping

  • All equipment prepped to a high standard?

  • Why was the equipment not up too high standards

  • Comments

  • Did all the equipment have correct cables?

  • We need to ensure all equipment is prepped with the correct cabling and need to look into how equipment went out without the correct cabling

  • Enter barcode of equipment that didn't have cabling

  • What can we do to ensure this doesn't happen again

Equipment fully matches items and quantities listed on event paperwork?

  • Did the equipment used on event match items and quantities listed

  • How did equipment used differ from paperwork

Any issues during set up?

  • Were there any issues either caused by us, the client or the hotel

  • Describe the issues

  • Were the issues noted above sorted out

  • Describe what needs to happen in future to avoid issues noted above

  • Describe how you overcame the issues

Event

Photos

  • Did you take photos during get in or set up

  • Did you take photos during the event

  • Please upload pictures you took during the event

  • Did you take photos post event

  • Please upload pictures you took post event

  • Please take or upload photos you took of get in or set up

  • Did you take photos during event

  • Did you take photos post event

  • Please upload pictures you took post event

  • Please take or upload photos you took during event

  • Did you take photos post event

  • Please upload pictures you took post event

Issues during event

  • Were there any issues during the event either caused by us, the client or venue?

  • Describe the issues

  • Were the issues noted above resolved

  • What needs to happen in future to ensure we don't have the same issue again?

  • What was done that resolved the issue?

  • How happy was our client with the outcome once the issue was resolved?

Get out

Issues on get out

  • Were there any issues on the get out

  • Explain issues you had on get out

  • Were the issues noted above overcome

  • What do we need to do in future so we don't have the same issues again in the future?

  • How did you overcome the issues noted above?

Direct Customer Feedback

Direct Customer Feedback

  • Please note and feedback customer said whilst on site either positive or negative

  • Did the customer say anything positive?

  • What did they say

  • Did the customer say anything negative?

  • What did they say?

  • Did the customer say anything negative?

  • What did they say?

  • How happy did the customer seem after the event?

  • Any notes

  • Did customer have time to fill out on site customer feedback form?

  • We need to make sure customer is sent email with link to customer feedback form

  • Please ensure you forward completed customer feedback form to the office

Technician Feedback

Technician Feedback

  • Is there anything else you think would improve future events?

  • Comments

Faulty equipment

Faulty Equipment Log

  • Was there any equipment that was either faulty or unreliable on this event?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

  • Was there any other items?

  • Scan barcode of equipment

  • Brief description of issues with this bit of kit

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