PVG Sonic Evaluation

• Conducted on

  Date

• Prepared by

• Location
  Address

• Yes

  No

  N/A

Drive in Evaluation

• Date Completed:

  Date

• Completed By:

• Location:

• Supervisor/Franchisee

• Drive-in Partner:

Staffing and Scheduling

• Schedules approved

  Yes

  No

  N/A

• Is the schedule being reviewed, approved and posted by Supervisor by Friday?

  Yes

  No

  N/A

• Staffed correctly

  Yes

  No

  N/A

• Is the drive in staffed correctly? Staffing Model 1.5 per $1000 in weekly sales?

  Yes

  No

  N/A

Shift Plans

• Is the shift plan being executed on every shift?

  Yes

  No

  N/A

• Are Team Members aware of Shift Plan

  Yes

  No

Staffing /Retention

• Do you have a staffing issue or retention issue?

  Yes

  No

  N/A

• Do you have Interviews set up?

  Yes

  No

Recognition

• Do you have a recognition program in place?

  Yes

  No

  N/A

• Is leadership trained to find someone doing something right on every shift

  Yes

  No

Training and Development

• E-Learning

  Yes

  No

  N/A

• Is E-learning being utilized with on-boarding process?

  Yes

  No

  N/A

• Are Assistant Managers trained to use E Learning?

  Yes

  No

• Training Minutes present in Drive In?

  Yes

  No

  N/A

• Is the Drive-in using training minutes?

  Yes

  No

  N/A

Training Documentation

• Is training being documented, tracked, and/or rewarded?

  Yes

  No

  N/A

• Advancement Roadmap Posted

  Yes

  No

  N/A

• Is staff aware of Advancement Roadmap?

  Yes

  No

  N/A

• Sonic Games

  Yes

  No

  N/A

• Is the store enrolled in Sonic Dr Pepper Games?

  Yes

  No

  N/A

• Bench plan

  Yes

  No

  N/A

• Does the store have a bench plan for next shift/assistant manager?

  Yes

  No

  N/A

• Are all Assistant managers certified

  Yes

  No

Late Tickets

• Do three crew members know the goals for the shift?

  Yes

  No

  N/A

Late and Critically Late

• Does the drive in have a goal of late tickets? Does crew know? Goal 12%

  Yes

  No

  N/A

Service Focus

• Is the Manager on Duty providing constant feedback as to the goal?

  Yes

  No

  N/A

• Accurate reporting

  Yes

  No

  N/A

• Is the drive in portraying accurate results? Not clocking tickets early?

  Yes

  No

  N/A

• Fantrak

  Yes

  No

  N/A

• Highlighting Fantrak

  Yes

  No

  N/A

• Is the drive in highlighting fantrak receipts?

  Yes

  No

  N/A

• Names on receipts

• Are the carhops trained to write their names on fantrak receipts?

  Yes

  No

  N/A

• Are checkbacks frequently done?

  Yes

  No

• Focus on friendliness

• Are the carhops focused on friendliness?

  Yes

  No

  N/A

• What your carhops are saying when they talk to guests about Fantrak?

  Yes

  No

  N/A

• Switchboard Script

  Yes

  No

  N/A

• Are you using a switchboard script to encourage friendliness?

  Yes

  No

  N/A

• Fantrak Responses

• What is the frequency setting for fantrak? Goal 30-60

Mystery Shops

• Is the drive in posting Mystery shop results?

  Yes

  No

  N/A

• Action Plan

  Yes

  No

  N/A

• Is the drive in using the Mystery shop action plan to improve results?

  Yes

  No

  N/A

Self Mystery Shops

• Is the drive in manager conducting their own mystery shops?

  Yes

  No

  N/A

Customer Complaints

BLAST

• Do the carhops know what BLAST is?

  Yes

  No

  N/A

Using BLAST

• Do they know how to use BLAST?

  Yes

  No

  N/A

• What is the first question when dealing with a guest complaint?

  Yes

  No

  N/A

Complaint Goals

• Does the drive in have goals around complaints? Days w/o complaint

  Yes

  No

  N/A

• Is there an incentive for certain amount of days?

  Yes

  No

  N/A

Food Safety

Critical Checklist

• Is the drive in conducting weekly critical checklist?

  Yes

  No

  N/A

• Is The Drive In using the Station Cleaning Lists

  Yes

  No

  N/A

Self Audits

• Is the drive in conducting monthly self audits

  Yes

  No

  N/A

• Is the Manager on Duty completing Critical Audit Checklist prior to shift?

  Yes

  No

  N/A

Supervisor Audits

• Is the Supervisor conducting monthly food safety audits?

  Yes

  No

  N/A

• Is the Supervisor training assistant managers?

  Yes

  No

  N/A

• Managers Trained

  Yes

  No

  N/A

• Are all the drive in managers trained on food safety standards? Quat 150-350

  Yes

  No

  N/A

• Does Manager Feel like they get enough support from Supervisor and Ownership ?

Recent Audit

• Is the most recent food safety audit score posted and available for staff?

  Yes

  No

  N/A

• Is there an Audit Box (Pest control, previous records, copy of FSA, Band Aid, Blood B Kit, Bodily Fluid Kit, Hair Net, Sanitizer, C.Delimer)

  Yes

  No

  N/A

Enforcing Standards

• Is the manager on duty enforcing food safety standards?

  Yes

  No

  N/A

Communication

Service Goals

• Service Goals Posted and Understood? -CLT%, OSAT, Mystery Shop, Etc

  Yes

  No

  N/A

• Please Take Picture of Board

  Media

• Weekly Meetings

  Yes

  No

  N/A

• Is the drive in having weekly manager meetings to discuss results?

  Yes

  No

  N/A

Employee Meetings

• Is the drive in conducting monthly employee meetings?

  Yes

  No

  N/A

• Is the Drive In doing Leader Lead Training at monthly meeting?

  Yes

  No

• Is the Drive In discussing Robbery Prevention and Safety at monthly meeting?

  Yes

  No

• Is employee of the month recognized at monthly meeting?

  Yes

  No

• Is the Drive In discussing LSM (promotions, Dressing up, theme etc)

  Yes

  No

Communication

• Is the drive in using a communication board?

  Media

MIM Program

• Daily Void Follow up

  Yes

  No

  N/A

• Is the drive in following up on voids daily?

  Yes

  No

  N/A

• Does the Drive In have different colored POS Cards for Management?

  Yes

  No

• Is Management Conducting 30 MIM Daily?

  Yes

  No

Weekly Inventories

• Is the drive in doing weekly inventories? Who is conducting them?

  Yes

  No

  N/A

• Is the variance report posted and shared?

  Yes

  No