前厅主管月度绩效考核表 Supervisor Monthly Appraisal

• 员工姓名 Name of Employee

• Appraisal Month

  Select JAN FEB MAR APR MAY JUN JULY AUG SEPT OCT NOV DEC

  • JAN
  • FEB
  • MAR
  • APR
  • MAY
  • JUN
  • JULY
  • AUG
  • SEPT
  • OCT
  • NOV
  • DEC

• 所属门店 Store Name

  Select 313 Westgate Bugis Junction Tampines 1 WWP Jewel Changi Vivo City Parkway Parade

  • 313
  • Westgate
  • Bugis Junction
  • Tampines 1
  • WWP
  • Jewel Changi
  • Vivo City
  • Parkway Parade

• 部门 Department

  FOH

  BOH

• 负责人姓名 Name of Person In Charge

• 门店主管的绩效考核将依据其所管辖的门店表现进行评估。所有得分将以所管门店的平均得分为基础进行评价。营运部与培训部将负责将所有指标所需数据公布。The performance appraisal of supervisors will be evaluated based on the performance of the stores under their jurisdiction. All scores will be evaluated based on the average score of the stores under their jurisdiction. The Training Department will be responsible for publishing the data required for all indicators.

量化指标 Quantitive Index

损益表 Profit and Loss Statement

• Sample

  

• 有效地进行人员开销控制 *请上传图片证明 *(人效表显示的支出占比净赚低于25%) Control cost of restaurant and make sure the cost is at healthy level *Please upload a picture as proof *(The expenditure ratio shown in the labor efficiency table is less than 25% of the net profit)

  Media

• 所管辖门店平均人效是否处在健康水平？Is the average labor productivity of the stores under your jurisdiction at a healthy level?

  低于 25% Below 25%

  低于 26% Below 26%

  低于 27% Below 27%

  低于 28% Below 28%

  多于 29% More than 29%

• 您为您所管辖门店的人效水平付出了什么努力？请用PNG的方式解释 What efforts have you made to improve the efficiency of the stores you manage? Please explain in PNG format

  解释 Explain

  不解释 No explanation

• 所管辖门店的平均人力成本是否处在健康水平？Is the average labor cost of the stores under your jurisdiction at a healthy level?

  低于 25% Below 25%

  低于 26% Below 26%

  低于 27% Below 27%

  低于 28% Below 28%

  多于 29% More than 29%

• 您为降低所管辖门店的人力成本付出了什么努力？请用PNG的方式解释 What efforts have you made to reduce labor costs in the stores you manage? Please explain in PDF format

  解释 Explain

  不解释 No explanation

• 门店的平均食材成本是否处在健康水平？Is the average food cost of the stores under your jurisdiction at a healthy level?

  低于 25% Below 25%

  低于 26% Below 26%

  低于 27% Below 27%

  低于 28% Below 28%

  多于 29% More than 29%

• 您为降低所管辖门店的食材成本付出了什么努力？请用PNG的方式解释 What efforts have you made to reduce the cost of ingredients in the stores you manage? Please explain in PDF format

  解释 Explain

  不解释 No explanation

销售目标完成情况 Sales target completion

• 所管辖门店实际总销售额是否有达到总月度销售目标？Did the actual total sales of the stores under your jurisdiction reach the total monthly sales target?

  Achieve 100% & above

  Achieve 90% & above

  Achieve 80% & above

  Achieve 70% & above

  Achieve less than 70%

• 您为所管辖门店达到月度销售目标做出什么努力？请用NOTES的方式进行解释 What efforts have you made to achieve the monthly sales target for the stores you manage? Please explain in PNG format

  解释 Explain

  不解释 No explanation

营销活动执行评估 Marketing campaign evaluation

• 鲍鱼系列UTC目标执行情况如何？How was the UTC target for (Abalone Series) being implemented?

  UTC= 150 & Above

  UTC= 130 & Above

  UTC= 100 & Above

  UTC= Below 80

• 您为了所管辖门店达到鲍鱼系列 UTC目标做出了什么努力？请用NOTES的方式解释 What efforts have you made to achieve the UTC target for (Abalone Series) in the stores you manage? Please explain in NOTES

  解释 Explain

  不解释 No explanation

• 酸菜鱼UTC目标执行情况如何？How was the Sauerkraut Fish dine-in UTC target being implemented?

  UTC= 80 & Above

  UTC= 70 & Above

  UTC= 60 & Above

  UTC= 50 & Above

• 您为了门店达到酸菜鱼 UTC目标做出了什么努力？请用NOTES的方式解释 What efforts have you made to achieve the dine-in UTC target for Sauerkraut Fish? Please explain in NOTES format.

  解释 Explain

  不解释 No explanation

OEC达标情况

• 所管辖门店OEC考核表 平均得分 Average score of OEC assessment form for stores under jurisdiction

  90% & Above

  80% & Above

  70% & Above

  60% & Above

  Below 60%

• 您为门店OEC达标付出了什么努力？请用NOTES的方式解释 What efforts have you made to ensure your store meets OEC standards? Please explain in NOTES format

  解释 Explain

  不解释 No explanation

神秘食客得分情况

• 第一次神秘食客得分 First Week Mystery Diner Scores

  90% & Above

  80% & Above

  70% & Above

  Below 70%

• 您为提高门店神秘食客得分做出了什么努力？请用NOTES的方式解释

  解释 Explain

  不解释 No explanation

• 第二次神秘食客得分 Third Week Mystery Diner Scores

  90% & Above

  80% & Above

  70% & Above

  Below 70%

• 您为提高所管辖门店的神秘食客得分做出了什么努力？请用NOTES的方式解释 What efforts have you made to improve the mystery diners scores of your stores? Please explain in PNG format

  解释 Explain

  不解释 No explanation

食品安全 Food safety

• 当月是否发生食品安全事件？（头发以外） <br> Did any food safety incidents occur during the month?

  2 Cases

  1 Case

  0 Case

• 您对减少门店发生食品安全事件做出了什么努力？请用NOTES的方式解释What efforts have you made to reduce food safety incidents in your stores? Please explain in PNG format

  解释 Explain

  不解释 No Explanation

消防安全 Fire safety

• 当月是否发生消防安全事件？ <br> Did any fire safety incidents occur during the month?

  2 Cases

  1 Case

  0 Case

• 您对减少门店发生消防安全事件做出了什么努力？请用PNG的方式解释What efforts have you made to reduce fire safety incidents in your stores? Please explain in PNG format

  解释 Explain

  不解释 No Explanation

差评管理

• 及时处理好客诉造成公司品牌影响<br>Ensure customer complaint is well handled and maintain company and brand image

  3 Examples

  2 Examples

  1 Example

  No Example

• 您对所管辖门店及时处理好客诉做出了什么努力？请用NOTES的方式解释 What efforts have you made to handle customer complaints in a timely manner in the stores under your jurisdiction? Please explain in NOTES format

  解释 Explain

  不解释 No explanation

• 当月是否有任何社交媒体或网络平台的客诉？Were there any customer complaints on social media or online platforms during the month?

  0 or 1 Bad Review

  More than 2 Bad Reviews

  More than 3 Bad Reviews

  More than 5 Bad Reviews

• 您对减少门店客诉方面做出了什么努力？请以NOTES的方式进行解释 What efforts have you made to reduce store customer complaints? Please explain in NOTES format

  解释 Explain

  不解释 No explanation

人员管理与发展 People management and staff development

• 您是否有协助门店（新员工/现有员工）培训？安排带训员？准备好培训文件？安排学习新东西？Do you assist in store (new employees/existing employees) training? Arrange trainers? Prepare training documents? Arrange to learn new things?

  3 Examples

  2 Examples

  1 Example

  No Example

• 您为门店的人员发展做出了什么样的努力？请以PDF的方式解释

  解释 Explain

  不解释 No explanation

主管评估-员工反馈 Supervisor Evaluation-Employee Feedback

• ”主管评估“ 得分 "Supervisor Evaluation" score

  90% & Above

  80% & Above

  70% & Above

  Below 70%

• 您对人员管理方面做出了什么努力？请用NOTES的方式解释 What efforts have you made in personnel management? Please explain in NOTES format

  解释 Explain

  不解释 No explanation

个人纪律及出席率 Personal discipline and attendance

• 每月无薪假 <br> Monthly unpaid leave

  No Unpaid Taken

  UPL more than 1 day

  UPL more than 2 days

  UPL more than 3 days

• 每月工作准时 Monthly work on time

  No Lateness

  More than 1 Day Lateness

  More than 2 Days Lateness

  More than 3 Days Lateness

• 每月是否打卡记录齐全 （请店长确认）

  100%

  忘记打卡一次

  忘记打卡两次

  忘记打卡三次

• 店长签名

  Sign

完成 Completion

• 查看上面的总分并选择相关的总体绩效评级。 <br> Review the total score above and select the relevant overall performance rating.

  100% Commission

  80% Commission

  50% Commission

  0% Commission

• Reference Guide

  

店长评价和期待 Store Manager Evaluation and Expectations

• 店长将在下个月安排什么任务？ What tasks will the Store manager arrange for next month?

• 总体表现评价 Overall performance evaluation

本人对以上问题确认无误 I confirm that the above questions are correct

• 员工全名和签名 Employee's full name and signature

  Sign

• 店长全名和签名 Store Manager Full Name and Signature

  Sign