Title Page
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Store #
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Conducted on
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Location
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Manager
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Personnel on duty
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Prepared by
Customer Service
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Team member offers a friendly greeting.
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Team member is engaged and does not seem to be just "going through the motions".
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Team member provides a specific suggestive sell.
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Speed of service is under 3 minutes.
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Team member mentions suggestive sell combo meal and/or the benefits of the Subway, Dickey's or Pie 5 program.
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Team member keeps paying bills outside cash drawer during transaction.
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Team member counts change back, coins first.
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Team member offers receipt.
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Team member provides thank you and appropriate exit remark.
Team Member Appearance
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Team member is wearing a readable name badge.
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Team member is wearing pants required by franchise.
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Team member is wearing approved safety shoes.
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Team member is wearing a hat.
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Team member appears well groomed and clean.
Cleanliness/Dining Area
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3 tables or less are in need of cleaning.
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No evidence of any pest activity.
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All seats and fixtures are clean.
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All restaurant lights are illuminated.
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TV with closed captioned on and not loud.
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Radio is on.
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Fly trap bulb and tape are working.
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Misters are working.
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Drive thru window clean and smudge free?
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Ovens, retarders, warming unit, and bread cabinets are clean inside and out?
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All prep tables, walls, and floors are clean?
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Behind service line is clean without food and gloves on the floor?
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Refrigerator floor is clean?
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All food is stored off the floor in the refrigerator?
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All open or prepped items in refrigerator are dated and not expired?
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Freezer floor is clean?
Condiment Bar/Order Line
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Serving line/front area is clean.
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Serving line is fully stocked.
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No menu board pricing/appearance issues.
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Walls/trash receptacles appear clean.
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All items are available.
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Franchise food formulas/standards are followed.
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All items on line are dated and not expired.
Food Safety
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Confirm freezer is at proper temperature.
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Confirm refrigerator is at proper temperature.
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Confirm reach-in refrigerator is at proper temperature.
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Confirm FIFO is used in product rotation and all boxes are dated.
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No one is seen sneezing/coughing during food prep without washing hands or touches money and then goes to food prep position without washing hands.
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No spills or debris are observed without wet floor signs.
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Are sanitizer strips available?
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Is Sani Bucket at 200-400 ppm
Restrooms - Mens
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Toilet bowl and/or urinals are sparkling clean.
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The lid and underneath the lid is clean.
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The sink is clean.
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The floor is clean, bug free, litter free.
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Paper towels are available.
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Toilet paper is available.
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Diaper changer liners are available.
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Soap (and sanitizer, if applicable) are available.
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Mirror is clean.
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There is a pleasant odor in the restroom.
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Walls and/or stall dividers are clean.
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Everything is operational (toilets, sinks, soap dispenser,dryer).
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Trash isn't full and container is clean.
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No lights are out or have bugs in lenses.
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Vents are not dusty.
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Check restroom supplies for outages
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Air fresheners not beeping
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Is Royal Restroom checklist being used?
Restroom - Womens
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Toilet bowls are sparkling clean.
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The lid or underneath the toilet lid is clean.
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Sink is clean.
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Floor is clean, bug free, litter free.
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Paper towels are available.
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Toilet paper is available.
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Diaper changer liners are available.
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Soap (and sanitizer, if applicable) are available.
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Mirror is clean.
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There is a pleasant odor in the restroom.
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Walls and/or stall dividers are clean.
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Everything is operational (toilets, sinks, soap dispensers,dryer).
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Trash isn't full and container is clean.
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No lights are out or bugs in lenses.
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Vents are not dusty or dirty.
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Check restroom supplies for outages
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Air fresheners not beeping
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Is Royal Restroom checklist being used?
Administrative - Safety and Compliance
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Is the video viewable and manager viewing & logging min/day?
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Look thru last week's store paperwork submitted since last visit, and be sure voids/refunds, employee meals and discounts given all have proper documentation
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Look thru last week's paperwork to make sure drops are documented properly, safe is balanced and notes are made in regard to day's over/safe
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Once a month safe needs to be balanced and results turned into Bill
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Is the yellow Emergency/Safety book by the register?
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Are all surveillance cameras working and displaying clearly?
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Is communication log posted and current?
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Are walkarounds current?
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Are deficiencies in employee training log being addressed?
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Are franchise required forms complete?
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Are Managers checking employee clock in/out daily?
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Cash over/shorts in excess of $2 have been addressed
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Build to's are being used and updated for current business needs
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All labor needs have been communicated to HR via email
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All maintenance email/calls have been addressed
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All employee files have tardies, sick days and vacation days marked
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All mystery shop write up due have been sent to HR and copy kept of file at store
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All outages noted in other LSET audits have been addressed
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Fire extinguishers are current and have been inspected that month
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Store is using FIFO in coolers, freezers and dry storage
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Music is playing
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POP (outside and inside) is posted according to standards
Signature
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I hereby certify that the above form is true and accurate to the best of my knowledge.
