Quality Audit

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Service Technician Presentation

• Uniform & Appearance - Clean, Correct and complete

  Yes

  No

  N/A

• Company ID - Current

  Yes

  No

  N/A

• Equipment /Tools – Fit for use – Calibrated / Tagged

  Yes

  No

  N/A

• Vehicle Clean & washed

  Yes

  No

  N/A

• Vehicle organised to reflect best practice? Vehicle Stock Adequate?

  Yes

  No

  N/A

Site Details

• Was it a requirement to contact the client in advance? If so was the Client contacted

  Yes

  No

  N/A

• Did the technician completed and obtain all required documentation specific to the client?

  Yes

  No

  N/A

• Complies with site induction and/or sign in procedure

  Yes

  No

  N/A

• Did the Technician conduct all routine tests required for level of service observed during Audit?<br>

  Yes

  No

  N/A

• Level of service witnessed: <br>

  Yes

  No

  N/A

• Have all the services been conducted on time over the last 12 months?

  Yes

  No

  N/A

• When was the last Yearly service conducted?

  Date

• Was any additional Equipment identified / inspected or tested that does not appear on the HHT, while on site

  Yes

  No

  N/A

• Site Records – Log Books / Hard Copy (previous 12 months)<br>- Inspection / Test routine - Fully Completed and Correct<br>- Defects clearly identified, recorded with office & client being notified<br>- Recommended actions listed, if any<br>- Signed and Dated <br>

  Yes

  No

  N/A

• Technician has AS 1851 (Maintenance) available and evidence of use including<br>• Sections applicable to their work<br>• What is required in each routine<br>• How logbooks compare with AS1851

  Yes

  No

  N/A

• Asset Records / Block Plan / Site drawings<br>- Do these exist ? <br>- Are they current ? <br>

  Yes

  No

  N/A

• System Baseline Data<br>- Is there a Fire Matrix on site ?<br>- Is there System Design details on site ? <br>

  Yes

  No

  N/A

• Are maintenance tags stamped correctly?

  Yes

  No

  N/A

• Have all previous service providers branding been removed and replaced with Chubb Branding?

  Yes

  No

  N/A

PWCS

• Are you at PWCS?

  Yes

  No

  N/A

• Has the job ticket got the correct SWMS attached and evidence of use

  Yes

  No

  N/A

• Does the technician know where to access StepSafe procedures

  Yes

  No

  N/A

• Are any StepSafe procedures being used?

  Yes

  No

  N/A

• If so which ones are identified?

• Is radio fully charged and left at office at end of day?

  Yes

  No

  N/A

• Has the job ticket been completed correctly prior to job start

  Yes

  No

  N/A

Quality of work - Doors

• Is this a Fire door job?

• When the job is complete, has the technician also ensured the rest of the system is working correctly, not just the job scope?

  Yes

  No

  N/A

• Is the Technician conversant with the type of equipment / systems employed?

  Yes

  No

  N/A

• Doors marked correctly for tags and maintenance markings

  Yes

  No

  N/A

• Technician undertakes the scope of work correctly

  Yes

  No

  N/A

• Technician has AS ???? (Fire Doors) available and evidence of use

  Yes

  No

  N/A

• Technician has AS ???????? available and evidence of use

  Yes

  No

  N/A

• Tool kit is maintained and tools are fit for purpose

  Yes

  No

  N/A

• Work is conducted in a tradesmen like manner ensuring work will endure the test of time in the environment it is installed

  Yes

  No

  N/A