Quarterly Store Review - 2017

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Service Area

Car Park

• Is the building exterior free from graffiti, damage and maintained to a professional standard?

  Yes

  No

  N/A

• Are the rubbish bins clean, is the car park clear of trolleys and litter free?

  Yes

  No

  N/A

• Is all external signage working and in good condition?

  Yes

  No

  N/A

Entrance

• Are trolleys (including 100ltr) and clean baskets available for customers? (Clean, well maintained, baby straps in good condition and clasped together when not in use) and are anti-bacterial wipes available?

  Yes

  No

  N/A

• Is the correct themed Point of Sale tied up (EAS gates, header cards etc)? Includes 'today sign'

  Yes

  No

  N/A

• Are the Trading Hours visible and correct and the Manager's board up to date?

  Yes

  No

  N/A

• Are Wanzl Gates and EAS mechanisms working effectively to better serve our customers?

  Yes

  No

  N/A

• Does the store have well maintained lighting?

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Checkout

• Are our queue wait times meeting the needs of the customer? Check service grids meet the customer trading pattern across the week?

  Yes

  No

  N/A

• Are Priority listings been used and are the nominated staff aware of their responsibility throughout the day?

  Yes

  No

  N/A

• Is correct Tobacco legislative signage on display and in date?

  Safe

  At Risk

  N/A

• Are cigarette stock levels adequate and has gap scan been completed?

  Yes

  No

  N/A

• Does the SCO attendant meet the needs of the role and provide excellent customer service, e.g. customer interaction upon entry?

  Yes

  No

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly trolley checks and damaged trolley follow up) Review 14 days prior

  Safe

  At Risk

  N/A

• Review Front End investigation folder, including Voids, saved trans, register results? eg STARS/TOR reports

  Yes

  No

  N/A

• Are the general cleaning standards acceptable, including checkouts, stands and SCO area?

  Yes

  No

  N/A

• Is the gift card mall clean and tidy and is the correct POS up?

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Cafe

• Is the Cafe manned? Is the roster adequate to customer needs?

  Yes

  No

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Yes

  No

  N/A

• Is the total food range available for purchase?, Is POS in place for multi-buy offers? Are day dots in place?

  Yes

  No

  N/A

• Is the IDT process being completed properly at the Front End?, check SIS system for verification

  Yes

  No

  N/A

Produce

• Quality check - Is the 'One crate' rule maintained?

  Safe

  At Risk

  N/A

• Does overall department presentation meet company merchandising standards? Review flow & layout.

  Yes

  No

  N/A

• Is Merchandising relevant to current promotion? (Promotional Market Tables and ends correct). Refer to current Ad Pack for guidance, price. Are Hero lines available?

  Yes

  No

  N/A

• Are stock levels and range sufficient for the time of day? MPL's and space for sales correct

  Yes

  No

  N/A

• Has the KVI list been reviewed? Check Banana price versus competitor(s)

  Yes

  No

  N/A

• Has the ASR routine been completed with accuracy? include checking adjustments of volatile lines for the past 7 days(Review out of stocks and low stocks)

  Safe

  At Risk

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available?

  Safe

  At Risk

  N/A

• Is the coolroom floor damp and maintaining hydration in Produce coolroom?<br>

  Yes

  No

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Safe

  At Risk

  N/A

• Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? (Check Store Central)

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Bakery

• Quality check - Is the 'Would I buy it test?' maintained? (Review donuts and crusty lines quality)

  Safe

  At Risk

  N/A

• Review flow & layout. Does it meet company merchandising standards?

  Yes

  No

  N/A

• Is Merchandising relevant to current promotion? (Review SPDB), Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?

  Yes

  No

  N/A

• Has the Bakery got the correct range available through the dept and inline with the stores customer demographics

  Yes

  No

  N/A

• Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?

  Safe

  At Risk

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)

  Yes

  No

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available?

  Safe

  At Risk

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Yes

  No

  N/A

• Is the Prop joint order process in place and delivering the correct stock weight? (Ask backdock team member how it is being checked off)

  Yes

  No

  N/A

• Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Deli

• Quality check - Is the 'Would I buy it test?' maintained? Review sliced & shaved meat section for quality.

  Safe

  At Risk

  N/A

• Are the key brochure lines tied up aggressively in the dept and hi-lighted with appropriate ticketing?

  Yes

  No

  N/A

• Are stock levels and range sufficient for the time of day in the cabinet?

  Yes

  No

  N/A

• Review flow & layout. Does it meet company merchandising standards and Space for Sales?

  Yes

  No

  N/A

• Are cabinet tickets clean and inline with products? Review Antipasto and Chicken sections for soiled tickets.

  Yes

  No

  N/A

• Are service levels efficient for time of day? Is a priority list being used?

  Yes

  No

  N/A

• Is the cooked chicken production planner being utilised?, Are all hot chickens in self serve display within 4 hours of time recorded on packaging and recorded in the hot food book?

  Yes

  No

  N/A

• Is the full range of hot food on show for our customers between 10am - 3pm and 4pm - 7pm?

  Yes

  No

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks) Is Deli gap scan tub available & volatile list being used?

  Safe

  At Risk

  N/A

• Is stock rotated correctly? Check 10 pre-packed lines. Check to ensure lines are in 5-5-5

  Yes

  No

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available?

  Safe

  At Risk

  N/A

• Do all open products in the fridge contain a trace label? (Check date product opened & that it has been assessed each 48hrs since opening)

  Safe

  At Risk

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Safe

  At Risk

  N/A

• Has the Hot Food Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Yes

  No

  N/A

• Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central<br>

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Seafood

• Review flow & layout. Does it meet company merchandising standards? Check to ensure no frozen product on display?

  Yes

  No

  N/A

• Are stock levels and range sufficient for the time of day? Check afternoon standards where possible

  Yes

  No

  N/A

• Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?

  Yes

  No

  N/A

• Are Day Dots in use and correctly maintained?

  Safe

  At Risk

  N/A

• Are 'Bag & Bake' butters available in the cabinet and correctly stored in freezer?

  Yes

  No

  N/A

• Are cabinet tickets clean and inline with products and 'Fresh' toppers available?

  Safe

  At Risk

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks), including frozen P/P section and thawed lines.

  Yes

  No

  N/A

• Is the frozen coolroom meeting the SMP standards and clean and tidy?

  Yes

  No

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available? Check clean stainless steel trays to ensure they are thoroughly cleaned (no yellow colouring in corners).

  Safe

  At Risk

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Yes

  No

  N/A

• Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central<br>

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Sushi

• Is the core range on show?

  Yes

  No

  N/A

• Cabinet full fresh, inviting and cabinet set up by 10.30?

  Yes

  No

  N/A

• Is In-store sampling and demonstrations in place? minimum of 1.5 hours per day

  Yes

  No

  N/A

• Are daily automated markdowns being communicated to customers

  Yes

  No

  N/A

Meat Unit

• Do all products on shows meet the 'Would I buy it test?' and specifications?

  Safe

  At Risk

  N/A

• Review flow & layout. Does overall it meet company merchandising standards?

  Yes

  No

  N/A

• Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?

  Yes

  No

  N/A

• Are stock levels and range sufficient for the time of day? Is the Meat case filled no more than 2 packets high?

  Yes

  No

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks) Has the Gap scan been completed (filled and other areas actioned)?

  Safe

  At Risk

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available?

  Safe

  At Risk

  N/A

• Are cabinet tickets clean and inline with products?

  Yes

  No

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Safe

  At Risk

  N/A

• Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central

  Yes

  No

  N/A

• Are WOW Meat Co. Orders being received in full?

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Butcher Shop

• Quality check - does it pass the 'Would I buy it test?'

  Safe

  At Risk

  N/A

• Is the core range on show?

  Yes

  No

  N/A

• Is the flow to merchandising standards?

  Yes

  No

  N/A

• Are the additional lines set to demographics of the area?

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

Perishables

• Does overall department presentation meet company merchandising standards? (Check freezer displays also).

  Yes

  No

  N/A

• Has the brochure been tied up and the promo bays well executed? Do the Ends have good stock weight?

  Yes

  No

  N/A

• Is stock rotated correctly? Is 5-5-5 in place and daily reports utilised?

  Safe

  At Risk

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available? Emphasis on milk displays (including trays).

  Safe

  At Risk

  N/A

• Is a staff member rostered to complete the Profitable Perishables routine?

  Yes

  No

  N/A

• Does the RTC bay meet the requirement of being no more than the base shelf + 1?

  Yes

  No

  N/A

• Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior

  Safe

  At Risk

  N/A

• List any other opportunities identified outside of questions above.

Longlife

• Are Ends and wings presented with sufficient stock weight and in line with Sales Planning? 100% Compliance and is the ticketing up to company standards?

  Yes

  No

  N/A

• Is the Store presented for our customers (check GM areas)? SFP and Flat Stacked accordingly?

  Yes

  No

  N/A

• Are Off Locations customer focused, well ticketed and to the correct merchandising standards?

  Yes

  No

  N/A

• Check front and back page of catalogue is tied up correctly within the standard section?

  Yes

  No

  N/A

• Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks) Has the Gap scan been completed (filled and other areas actioned)?

  Safe

  At Risk

  N/A

• Is there evidence that LTO is completed minimum once daily and LTO pick is at an acceptable level? (Review on RF unit)

  Yes

  No

  N/A

• Are planograms up to date? (Review Store Central, POG folder up to date and filed accordingly)

  Yes

  No

  N/A

• Has the Longlife bulletin been completed? Is 5-5-5 in place and daily reports utilised? Check last 2 Longlife bulletins have been completed and signed off by management.

  Yes

  No

  N/A

• Have the promotional screens been completed for 2 weeks out on a Thursday by 4pm in Store Central for GM, Perishables and Groceries, with a 20% minimum increase on promotional lines? Check Store Central

  Yes

  No

  N/A

• Are cleaning standards to an acceptable level on the shop floor and preparation area and are cleaning chemicals and equipment readily available? (including kick plates). Check under aisles that back onto refrigerated displays.

  Safe

  At Risk

  N/A

• List any other opportunities identified outside of questions above.

Stockroom

• Is SMP in place?

  Yes

  No

  N/A

• Is loose stock area well maintained? (Clean, tidy & organised)

  Yes

  No

  N/A

• Are the Cleaning standards acceptable across the backdock (including fridges and freezers)?

  Safe

  At Risk

  N/A

• Are direct deliveries being received in real time? and temps being recorded on refrigerated delivery invoices?

  Yes

  No

  N/A

• Is the Receiving Dock area clear of rubbish and are the bins locked?

  Yes

  No

  N/A

• Is the 'Orders by expected date' report correct and being maintained?

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

General

• Are all stock variances above $20 being thoroughly investigated daily by SSO in Store Central ?

  Safe

  At Risk

  N/A

• Did the Store Manager complete their safe check last week? and was it an alternate day from previous week? Check for evidence in Storeline Office

  Yes

  No

  N/A

• Is the Management team aware of their stock loss results (SM/ASM/DM)?

  Yes

  No

  N/A

• Do the Quarantine Area(s) containing the appropriate items or products? (ie are the Withdrawals/Recalls up to date)

  Yes

  No

  N/A

• Are the team facilities clean and well maintained?, include IDT process (Check amenities and offices)

  Yes

  No

  N/A

• Are the Office areas tidy and clean?

  Yes

  No

  N/A

• Is the Safety Board and evacuation board up to date with evidence that the SHE plan has been reviewed in the last quarter?

  Yes

  No

  N/A

• Has last month's safety Pack been completed accurately? Is a copy available on the safety board?

  Yes

  No

  N/A

• Review in-store process for reporting incidents and hazards, include a review of PULSE reports (check previous 3)

  Yes

  No

  N/A

• Are the Preferred dress standards across the store at an appropriate standard?

  Yes

  No

  N/A

• Is the temperature device accuracy booklet being completed monthly?

  Yes

  No

  N/A

• Is the monthly generator/fuel level check been completed?

  Yes

  No

  N/A

• Is there evidence that floor checks are being called on the P.A? Are code zero's being called throughout the day?

  Yes

  No

  N/A

• Review last months CSA questions. Have they been actioned and filed? (Check 1 question for accuracy)

  Yes

  No

  N/A

• Review previous 2 weeks WBS reports and identify any discrepancies? eg (Code 911 vs code 60 match)

  Yes

  No

  N/A

• Is there evidence that Weekly meetings with injured Team Members are being completed and noted? (Review RTW file)

  Yes

  No

  N/A

• Check 3 EBA team members contracts vs hours worked for previous 2 weeks in Kronos for any discrepancies

  Yes

  No

  N/A

• Check 3 EBA team members user access in SIS and Office vs job role?, does the store have a set monthly routine to identify issues?

  Yes

  No

  N/A

• Check for evidence of weekly Sales meetings. Has the Store Manager signed off on the weekly dept sales and items entered in CLR? Is the data accurate?

  Yes

  No

  N/A

• Is the purge report being actioned weekly by SSO?

  Yes

  No

  N/A

• Is the store VOT action plan completed and visible in the staff room?

  Yes

  No

  N/A

• Check for evidence of team members engaging with customers on the shop floor, eye contact, saying hello, looking for opportunities to assist?

  Yes

  No

  N/A

• Are all safety evacuation doors, fire extinguishers (hoses) clear of obstruction and or in date?

  Yes

  No

  N/A

• All CCTV cameras are working?, and review the footage from last night to ensure bag checks are completed

  Yes

  No

  N/A

• List any other opportunities identified outside of questions above.

• Store Manager sign

  Sign