Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Service Area
Car Park
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Are the rubbish bins clean, is the car park clear of trolleys and litter free?
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Is the building exterior free from graffiti, damage and maintained to a professional standard?
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Is all external signage working and in good condition?
Entrance
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Are trolleys (including 100ltr) and clean baskets available for customers? (Clean, well maintained, baby straps in good condition and clasped together when not in use) and are anti-bacterial wipes available?
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Is the correct themed Point of Sale tied up (EAS gates, header cards etc)? Includes 'today sign'
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Are the Trading Hours visible and correct and the Manager's board up to date?
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Are brochures and newspapers available?
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Is the floral section well merchandised, good quality and with appropriate ticketing?
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Is the Entrance special tied up aggressively: Right product, right place, right tickets for customer?
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Are Wanzl Gates and EAS mechanisms working effectively to better serve our customers?
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Does the store have well maintained lighting?
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List any other opportunities identified outside of questions above.
Checkout
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Are our queue wait times meeting the needs of the customer? Check service grids meet the customer trading pattern across the week?
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Are Priority listings been used and are the nominated staff aware of their responsibility throughout the day?
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Is correct Tobacco legislative signage on display and in date?
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Are cigarette stock levels adequate and has gap scan been completed?
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Does the SCO attendant meet the needs of the role and provide excellent customer service?
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Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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Are there adequate stock levels of Confectionery, Cold Drink and Magazine/Newspapers for the day's trade?
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Are the general cleaning standards acceptable, including checkouts, stands and SCO area?
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Is the gift card mall clean and tidy and is the correct POS up?
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List any other opportunities identified outside of questions above.
Produce
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Quality check - Is the 'One crate' rule maintained?
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Is stock rotated correctly? Check 10 pre-packed lines.
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Does overall department presentation meet company merchandising standards? Review flow & layout.
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Is Merchandising relevant to current promotion? (Promotional Market Tables and ends correct). Refer to current Ad Pack for guidance, price. Are Hero lines available?
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Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?
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Are all tickets in place? Is 'Country of Origin' ticketing maintained (refer to weekly ad pack)?
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Are stock levels and range sufficient for the time of day? MPL's and space for sales correct
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Has the KVI list been reviewed? Check Banana price versus competitor(s)
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Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)
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Are cleaning standards to an acceptable level on the shop floor and preparation area?
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Is the coolroom floor damp and maintaining hydration in Produce coolroom?<br>
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Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? (Check Store Central)
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Has the weekly dept sales and items been entered by the Team Leader in CLR? Is the data accurate?
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List any other opportunities identified outside of questions above.
Bakery
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Quality check - Is the 'Would I buy it test?' maintained? (Review donuts and crusty lines quality)
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Review flow & layout. Does it meet company merchandising standards?
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Is Merchandising relevant to current promotion? (Review SPDB)
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Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?
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Are stock levels and range sufficient for the time of day? Review production planner.
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Has the Bakery got the correct range available through the dept and inline with the stores customer demographics
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Refrigerated display - Do all shelf labels show 'UB or BB' and relevant shelf life at bottom right corner of label for all frozen/thaw lines? Are all products labelled as per shelf label instruction?
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Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks)
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Are cleaning standards to an acceptable level on the shop floor and preparation area?
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Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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Is the Prop joint order process in place and delivering the correct stock weight? (Ask backdock team member how it is being checked off)
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Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central
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Has the weekly dept sales and items been entered by the Team Leader in CLR? Is the data accurate?
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List any other opportunities identified outside of questions above.
Deli
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Quality check - Is the 'Would I buy it test?' maintained? Review sliced & shaved meat section for quality.
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Are the key brochure lines tied up aggressively in the dept and hi-lighted with appropriate ticketing?
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Are stock levels and range sufficient for the time of day in the cabinet?
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Review flow & layout. Does it meet company merchandising standards and Space for Sales?
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Are cabinet tickets clean and inline with products? Review Antipasto and Chicken sections for soiled tickets.
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Are service levels efficient for time of day? Is a priority list being used?
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Is the chicken production planner being utilised?, Are all hot chickens in self serve display within 4 hours of time recorded on packaging and recorded in the hot food book?
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Is the full range of hot food on show for our customers between 10am - 3pm and 4pm - 7pm?
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Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks) Is Deli gap scan tub available & volatile list being used?
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Is stock rotated correctly? Check 10 pre-packed lines. Check to ensure lines are in 5-5-5
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Are cleaning standards to an acceptable level on the shop floor and preparation area?
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Do all open products in the fridge contain a trace label? (Check date product opened & that it has been assessed each 48hrs since opening)
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Has the Food Safety & Hot Food Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central
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Has the weekly dept sales and items been entered by the Team Leader in CLR? Is the data accurate?
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List any other opportunities identified outside of questions above.
Seafood
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Review flow & layout. Does it meet company merchandising standards? Check to ensure no frozen product on display?
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Are stock levels and range sufficient for the time of day? Check afternoon standards where possible
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Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?
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Are Day Dots in use and correctly maintained?
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Are 'Bag & Bake' butters available in the cabinet and correctly stored in freezer?
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Are cabinet tickets clean and inline with products and 'Fresh' toppers available?
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Is MAP Seafood well stocked and merchandised correctly? (Nothing stored on its side or more than two high)
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Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks), including frozen P/P section and thawed lines.
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Is the frozen coolroom meeting the SMP standards and clean and tidy?
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Are cleaning standards to an acceptable level on the shop floor and preparation area? Check clean stainless steel trays to ensure they are thoroughly cleaned (no yellow colouring in corners).
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Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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List any other opportunities identified outside of questions above.
Meat Unit
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Do all products on shows meet the 'Would I buy it test?' and specifications?
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Review flow & layout. Does overall it meet company merchandising standards?
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Is the Merchandising relevant to current promotional activity (Special Bay)?
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Are the key brochure lines tied up aggressively in the dept and highlighted with appropriate ticketing?
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Are stock levels and range sufficient for the time of day? Is the Meat case filled no more than 2 packets high?
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Is stock rotated correctly?
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Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks) Has the Gap scan been completed (filled and other areas actioned)?
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Are the cabinet cleaning standards to an acceptable level on the shop floor?
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Are cabinet tickets clean and inline with products?
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Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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Has the weekly Advert pack been completed in Store Central, with a 20% minimum increase on promotional lines? Check Store Central
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Has the weekly dept sales and items been entered by the Team Leader in CLR? Is the data accurate?
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Are WOW Meat Co. Orders being received in full?
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List any other opportunities identified outside of questions above.
Butcher Shop
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Quality check - does it pass the 'Would I buy it test?'
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Is the core range on show?
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Is the flow to merchandising standards?
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Are the additional lines set to demographics of the area?
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List any other opportunities identified outside of questions above.
Perishables
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Does overall department presentation meet company merchandising standards? (Check freezer displays also).
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Has the brochure been tied up and the promo bays well executed? Do the Ends have good stock weight?
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Is stock rotated correctly? Is 5-5-5 in place and daily reports utilised?
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Are cleaning standards to an acceptable level on the shop floor and cool rooms? Emphasis on milk displays (including trays).
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Is a staff member rostered to complete the Profitable Perishables routine?
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Does the RTC bay meet the requirement of being no more than the base shelf + 1?
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Has the Food Safety Book been correctly maintained? (Check Food Safety Book for completion, corrective actions and cleaning schedules, including weekly cleaning has completed) Review 14 days prior
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List any other opportunities identified outside of questions above.
Longlife
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Are Ends and wings presented with sufficient stock weight and in line with Sales Planning? 100% Compliance and is the ticketing up to company standards?
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Is the Store presented for our customers (check GM areas)? SFP and Flat Stacked accordingly?
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Are Off Locations customer focused, well ticketed and to the correct merchandising standards?
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Check front and back page of catalogue is tied up correctly within the standard section?
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Has the ASR routine been completed with accuracy? (Review out of stocks and low stocks) Has the Gap scan been completed (filled and other areas actioned)?
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Has the daily PI investigation been completed? (check corresponding aisles for given day)
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Is there evidence that LTO is completed minimum once daily and LTO pick is at an acceptable level? (Review on RF unit)
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Are planograms up to date? (Review Store Central, POG folder up to date and filed accordingly)
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Has the Longlife bulletin been completed? Is 5-5-5 in place and daily reports utilised? Check last 2 Longlife bulletins have been completed and signed off by management.
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Are the Cleaning standards of the department acceptable? (including kick plates). Check under aisles that back onto refrigerated displays.
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Has the weekly dept sales and items been entered for GM, Perishables and Groceries by the Team Leader in CLR? Is the data accurate?
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List any other opportunities identified outside of questions above.
Stockroom
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Is SMP in place?
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Is loose stock area well maintained? (Clean, tidy & organised)
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Are the Cleaning standards acceptable across the backdock (including fridges and freezers)?
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Are direct deliveries being received in real time?
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Is the Receiving Dock area clear of rubbish and are the bins locked?
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Is the 'Orders by expected date' report correct and being maintained?
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List any other opportunities identified outside of questions above.
General
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Are all stock variances above $200 being thoroughly investigated?
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Did the Store Manager complete their safe check last week? Check for evidence in Storeline Office
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Is the Management team aware of their stock loss results (SM/ASM/DM)?
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Does the Security Room only contain appropriate products? (ie are the Withdrawals/Recalls up to date)
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Are the team facilities clean and well maintained? (Check amenities and offices)
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Are the Office areas tidy and clean?
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Is the Safety Board up to date with evidence that the SHE plan has been reviewed in the last quarter?
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Has last month's safety Pack been completed accurately? Is a copy available on the safety board?
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Are the Preferred dress standards across the store at an appropriate standard?
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Is there evidence that floor checks are being called on the P.A? Are code zero's being called throughout the day?
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Review last weeks Register Results. Have all results over $20 been thoroughly investigated?
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Is the Pest sighting register being used and any recommendations from the Pest Contractor being completed for corrective actions?
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Review last months CSA questions. Have they been actioned and filed? (Check 1 question for accuracy)
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Is there evidence that Weekly meetings with injured Team Members are being completed and noted? (Review RTW file)
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Has the Store Manager signed off on the weekly dept sales and items entered in CLR? Is the data accurate?
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Is the store VOT action plan completed and visible in the staff room?
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Is the store annual leave planner up to date?
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List any other opportunities identified outside of questions above.
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Store Manager sign