CAR-X TASK FORCE CHECKLIST

• Conducted on

  Date

• Prepared by

• Franchisee

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• Market

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• Location
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CUSTOMERS SERVICE REVIEW

• CAR-X MONTHLY PHONE SHOPs:

• QUARTERLY MYSTERY SHOPs & SCORING

• GOOGLE REVIEWs & STORE RATING :

CAR-X GUEST EXPERIENCE

• IMAGE

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  Media

• GREETING

• PHONE SKILLS

• CONVERSING WITH CUSTOMERS

• VERIFING THE PRIMARY CONCERN

• ASKING FOR E-MAIL

• EMPATHY & UNDERSTANDING

• PRESENTATION OF FSM & MYCARFAX

• TECHNICIAN INTRODUCTION

• FLOOR MATS & SEAT COVERS

• COURTESY INSPECTION PROCESS TO MAP STANDARDS

• IDENTIFY THE PRIMARY CONCERN

• SHOW & TELL

• OFFERING LIFE PLUS

• COMMUNICATION

• ASK/ Mention/ Offer financing options

• SENSE OF URGENCY

• WORK IN PROGRESS

• CORRECT PRIMARY CONCERN

• CLOSING CHECKOUT AND THANK YOU

• DID THE MANAGER ASK FOR A GOOGLE REVIEW

• STAFFING & SCHEDULING FOR SUCCESS

• CARX ACADEMY CAREERPATH

• ASE CERTIFICATION

• CUSTOMER CALL BACKs

• COMMENTS

FRONT OFFICE SIGN AND ACKNOWLEDGE

• CUSTOMER SERVICE

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BACK SHOP SIGN AND ACKNOWLEDGE

• TECHNICIAN

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TASK FORCE OBJECTIVES

• Identify Opportunities & Strive for Continuous Improvements

• AREA SUPERVISOR

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• FRANCHISE OPERATIONS MANAGER

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• TECHNICAL FIELD TRAINER

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