FH Top 10 And Follow Up

• Audit Title

• Conducted on

  Date

• Prepared by

• Personnel

• Store

• Store Manager

• Date of Completion

  Date

Delivering the FH Experience - Top 10 Customer Visit

• Was there a Sales Consultant available at the windows either with an iPad, duster or clip board?

  Yes

  No

  N/A

• Has the store got perfect windows e.g. clean, priced, no gaps, angled properly?

  Yes

  No

  N/A

• Is there evidence of obvious role deployment e.g. host directing to specialist, shop floor manager, shop floor coach? Are the team dressed for success?

  Yes

  No

  N/A

• Is there evidence of SDG - seat, drink, glove?

  Yes

  No

  N/A

• Is there evidence of good CONNECT e.g. Discover - who, what, where, why, when, which, how, budget, style?

  Yes

  No

  N/A

• Is there evidence of good CREATE e.g. RO3, GBB, perfect partners, best sellers?

  Yes

  No

  N/A

• Is there evidence of COMMIT e.g. trial close, overcome objections, close, empty bigger role to redeem sale?

  Yes

  No

  N/A

• Is there evidence that the Manager is holding their team accountable e.g. evidence of target tracking and follow up in 121s?

  Yes

  No

  N/A

• Is there evidence of Post Sales Observations e.g. are we giving feedback and coaching team members?

  Yes

  No

  N/A

• Is there evidence that the Branch Manager is focussed on Team Development - has the most recent Team Talk been thoroughly trained on? Are the knowledge cards in use?

  Yes

  No

  N/A

Team Development

• Diamond GBB

  Non Scoring.

• Diamond Add On

  Non Scoring.

• Watch FAB

  Non Scoring.

• Watch Upsell

  Non Scoring.

Store Performance

• Review Quarterly Business Plan - have actions been taken?

  Non Scoring.

• Review Sector Performance - where should focus be?

  Non Scoring.

• Review VMS - would it have scored 6/6 on Top 10?

  Non Scoring.

• Review previous Full Visit Report 'Reds' - has there been any improvement?

  Non Scoring.