1. Answer all the items below.
2. Tap on Notes or Image under each question to add a comment or evidence.
3. To add a Corrective Action, tap on "Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Rate the completion of actions from previous visit
Is there a culture of driving targets?
Do the whole team know the KPIs?
Do the team know and understand the relationship between ATV and Transactions?
Is the store monitoring conversion?
Have focus team members received more than one 121 within the last month?
Have focus team members received more RTF than other team members?
Structured Daily Training Plan in place for the month ahead
Training Topics in line with store KPI focus?
List training tools that the store team confirm are used?
Is there evidence of 2 per person per work plus additional for on the spot praise?
Does each member of management have a PDP in place to drive a specific area of the business?
Have all new starters received thorough induction training?
Is progress being made on individual team members training beyond induction?
Check e-learning progress – is it complete for each individual’s length of time with FH?
Have colleagues that have been signed off probation hit 80% of first 6 months target period?
Are Top Performers being recognised?
Is there a SFL present?
Are customers being seated, offered a drink and shown a luxury experience?
Is the FH Top 10 in use as a self-assessment tool?
Are best sellers for Bridal and Top 3 watch brands in the right positions?
Is the store following the process audit walkthrough?
Check 5 random EODs, have they been completed correctly?
Deposit Report – check physical locations – does everything match?
Deposits – none overdue?
Special Orders Report – check physical location – does everything match?
Special Orders – none overdue?
Repairs Report – check physical location – does everything match?
Repairs – none overdue?
Stock Take Discrepancies – check 5 random discrepancies – do you agree with store investigation?
Refunds/Exchanges – check reasons for exchanging/refund – are these acceptable?
Exchanges – check location of stock – does everything match?
Anti-Money-Laundering – all cash in one transaction under £8k?
Are all doors/drawers locked?
Is the safe locked?
Are all keys accounted for?
Sales v LY
Sales v Target
Bridal - are focus areas improving?
Luxury Watches – list v LY performance on Top 6 brands
Are the Top 3 Watch brands improving?
Rolex V LY
Bridal V LY
Repairs V LY
Assured cover v LY
IPS v LY
Discount v LY
ATV v LY
Transactions v LY
IFC v LY
P&L v Budget
Include previous reports score and current report score – has there been an improvement? Improvement % to be agreed here. (No improvement or improvement less than agreed score for 2 consecutive visits results in PIP)
All action points grouped together and Branch Manager to update SMART Business Plan