Patients First Toolkit

• Conducted on

  Date

• Prepared by

• Location
  Address

Patients First

• Rate the quality of the Patient Experience Board 0-10

• Rate the quality of the myhuddle 0-10

• Rate the quality of engagement with patient care 0-10

• Rate the quality of the patient journey 0-10

• Is the waiting area clean and clear?

  Yes

  No

  N/A

• Are the relevant leaflets available to patients?

  Yes

  No

  N/A

• Are Receptionists following the ‘Patient First’ guidelines?

  Yes

  No

  N/A

• Are the team proactively promoting the use of google reviews?

  Yes

  No

  N/A

• Are the team proactively taking patients email addresses?

  Yes

  No

  N/A

• Does the practice have a social media presence to attract private revenue?

  Yes

  No

  N/A

• Are complaints dealt with proactively?

  Yes

  No

  N/A

• Are all complaints followed up with the relevant clinician/team member?

  Yes

  No

  N/A

• Does the practice achieve the mycomply target?

  Yes

  No

  N/A

• Is there a second mycomply user?

  Yes

  No

  N/A

• Check the validity of 2 random mycomply tasks. Do they meet the requirements?

  Yes

  No

  N/A

• Spot check the surgery spot checks – are they being completed properly?

  Yes

  No

  N/A

• Has the practice followed up on any compliance and regulatory feedback?

  Yes

  No

  N/A

• Rate the overall quality of the patient journey 0-10 & list any feedback in the notes