Ralph Lauren Store Operations Audit FSS

Are front window displays clean?

Are decals up in front windows? (If required)

Are window lights in good condition?

Is exterior of store including RL signage clean?

Is the store entrance clear of boxes?

Is the store clean and tidy?

Is store satisfied with cleaners performance? (If not has this been flagged with operations manager)

Is the store music playing at an appropriate level?

Is all merchandise FOH security tagged? (Check 10 styles)

Is cash wrap clear of dust, notes and rubbish?

Is store displaying the correct Exchange & Refund Policy?

Is store displaying the correct QR code? (Scan & Test)

Are store phones working?

Is IT equipment tidy?

Are fixtures in good condition?

Are floor coverings in good condition?

Are there any FOH R&M works required?

If yes to above are any urgent? (Health and safety concerns)

Are fire extinguishers unobstructed and servicing up to date?

Is Tag & Test up to date and any faulty electrical items reported?

Is the switchboard un-obstructed?

Is emergencey exit signage/lighting working?

Are emergency exits un-obstructed?

Is the back of house door closed?

Is the BOH clean and tidy?

Are there any BOH R&M works required?

Is store ladder in good working condition and safely stored?

Are cartons safely stacked?

Is all merchandise BOH security tagged? (Check 5 styles)

Is all merchandise BOH tagged in-line with RL standards? (Check 5 styles)

Are all lockers in working condition?

Is the kitchen/managers area clean?

Is cleaning equipment stored adequately?

Is stores iPod in good working condition?

Is the stores iPod connected to the correct network? (STRWLAN07)

Is stores iPad in good working condition?

Is stores iPad connected to the correct network? (STRWLAN07)

Is the stores laptop in good working condition?

Is stores laptop connected to the correct network? (STRWLAN06)

Is store able to print from all devices? (Laptop, iPod, iPad & POS)

Is store using the correct version of Office (not accessing through Citrix)

Is store holding any unecessary IT equipment?

Are Cycle Counts being completed? (Check stores log)

Are ASN files up to date? (Review current incoming file)

Is store utilising delivery notifications?

Are store deliveries up to date?

Is there a clear process for incoming/outgoing inventory (Request process walkthrough)

Is MOS up to date for the quarter?

Is store able to access MyToll account?

Are all store cameras working?

Are security gates working?

Have the safe codes been updated? (If employees have left the business)

Is the alarm keyholder list current?

Has the key register logged been signed out by all key holders?

Are staff purchase logs being used? (review form)

Are the latest AP posters displayed/have been communicated to store team?

Is the store team aware of current shrink result?

Is SRP complete and communicated with team?

Are customer holds correctly labeled? (Check items)

Are there any staff holds? (if so provide details)

Is MOS product clearly labeled and stored in clear tub?

Is MOS tag clearly labeled & signed by manager? (Cross check up-to 10 items)

Is store satisfied with current guard performance?

If 'no' to above has store provided feedback to operations manager?

Are Post Voids being completed correctly? (If any run report for previous 3 months and audit up-to 3)

Has last theft incident been reported in IMS? (Check report number)

Are store float counts correct?

Have all employees read and signed employee Discount Policy?

Have all employees read and signed the Time and Attendance Policy?

Have all employees read and signed the Social Media Policy?

Have all employees read and signed the Grooming Standards Policy?

Have all employees read and signed the Code of Conduct?