Ralph Lauren Stores Operations Audit FSS FY25

Are front window displays clean?

Are decals up in front windows?

Are window lights in good condition?

Is exterior of store, including RL Signage, clean?

Is the store entrance clear of boxes?

Is the store clean and tidy?

Is the store satisfied with cleaners' performance?

Has the poor performance been reported to Operations Manager?

Is the store music playing at an appropriate level?

Is all merchandise FOH Security Tagged? (Check 10 Styles)

Is all merchandise FOG tagged in line with RL Standards? (Check 10 styles)

Is cash wrap clear of dust, notes and rubbish?

Is store displaying the correct Refund & Exchange Policy?

Is store displaying the correct QR Code? (Scan & Test)

Are store phones working?

Is IT Equipment tidy?

Are fixtures in good condition?

Are floor coverings in good condition?

Are there any FOH R&M works required?

Are any required works urgent? (Health & Safety Concern)

Are fire extinguishers un-obstructed and servicing up to date?

Is Test and Tag up to date?

Is the switchboard un-obstructed?

Is emergency exit signage/lighting working?

Are emergency exits un-obstructed?

Is Pest control certificate valid?

Is the back of house door closed?

Is the BOH clean and tidy?

Are there any BOH R&M works required?

Are any required works urgent? (Health & Safety Concern)

Is store ladder in good working condition and safely stored?

Is all merchandise BOH security tagged? (Check 5 styles)

Is all merchandise BOH tagged in-line with RL Standards? (Check 5 styles)

Are all lockers in working condition?

Is the kitchen/managers area clean and tidy?

Is cleaning equipment stored appropriately?

Is Offsite entrance secured? (Has locking mechanism been approved by AP & Ops)

Is the store completing a log of who accesses offsite? (check log)

Is offsite clean and tidy?

Are any R&M Works required?

Are any works urgent? (Health & Safety Concern)

Is ladder in good working condition?

Is all merchandise offsite security tagged? (Check 5 styles)

Is all merchandise security tagged in-line with RL Standards (Check 5 styles)

Is the store iPod in good working condition?

Is the store's iPod connected to the correct network? (STRWLAN07)

Is the store iPad in good working condition?

Is the store's iPad connected to the correct network? (STRWLAN07)

Is the store Laptop in good working condition?

Is the store Laptop connected to the correct network? (STRWLAN06)

Is store able to print from all devices? (Laptop, iPod, iPad & POS)

Is store using the correct version of Office? (Not accesing through Citrix)

Is store holding any unecessary IT equipment?

Are cycle counts being completed (Check stores log)

Are ASN files up to date? (Review current incoming file)

Is store utilising delivery notifications?

Are store deliveries up to date?

Have missing cartons been flagged with operations manager?

Is there a clear process for incoming/outgoing inventory? (Request process walkthrough)

Is MOS up to date for the quarter?

Is store able to access MyToll account?

Are all store cameras working?

Are security gates working?

Have the safe codes been updated? (If employees have left the business)

Is the alarm keyholder list current?

Has the key register log been signed out by all keyholders?

Are staff purchase logs being used? (Review form)

Are the latest AP posters displayed/have they been communicated to store team?

Is the Emergency Preparedness Plan displayed / Has it been shared with store team?

Is the store team aware of current shrink result?

Are customer holds correctly labelled?

Are there any staff holds?

Is MOS product isolated and clearly labelled in a clear tub?

Is MOS product correctly labelled & signed by manager? (Cross check up to 10 items)

Is store satisfied with current guard performance?

Has feedback been provided to operations manager?

Are post voids being completed correctly? (If any, run report for previous 3 months and audit up to 3)

Has the last theft incident been reported in IMS? (Check report number)

Are store float counts correct?

Are completed CIEM Cards being stored securely?

Is store using Visitor Log Book?

Have all employees read and signed the Employee Discount Policy?

Have all employees read and signed the Time & Attendance Policy?

Have all employees read and signed the Social Media Policy?

Have all employees read and signed the Grooming Standards Policy?

Have all employees read and signed the Code of Conduct?