Ralph Lauren Store Operations Audit

• Site conducted

  Select

• Store Name

• Conducted Date and Time

  Date

• Operations Manager Name

• Location
  Address

WINDOW DISPLAY

• Are displays clean and free from dust?

  Yes

  No

  N/A

• Are decals up in front windows?

  Yes

  No

  N/A

• Are window lights in good condition?

  Yes

  No

  N/A

FACILITIES

• Is the store entrance free from processing boxes?

  Yes

  No

  N/A

• Are fixtures in good condition?

  Yes

  No

  N/A

• Are floor coverings in good condition?

  Yes

  No

  N/A

• Are lighting systems in good condition?

  Yes

  No

  N/A

• Are all cords anchored or covered?

  Yes

  No

  N/A

• Is the IT rack clean & free from dust?

  Yes

  No

  N/A

• Are fire extinguishers unobstructed and up to date with servicing?

  Yes

  No

  N/A

• Is the switchboard unobstructed?

  Yes

  No

  N/A

• Are the entrances and exits unobstructed?

  Yes

  No

  N/A

• Are there any R&M works required?

  Yes

  No

  N/A

• Have R&M works been communicated to your Operations Manager for follow up?

  Yes

  No

  N/A

FRONT OF HOUSE

• Is the store clean and tidy?

  Yes

  No

  N/A

• Is the store music playing at an appropriate level?

  Yes

  No

  N/A

• Is POS clear of notes/sticky tape?

  Yes

  No

  N/A

• Is the cashwrap area clear of holds/stock/rubbish?

  Yes

  No

  N/A

• Is all merchandise security tagged & in line with RL placement guide? (check 10 styles)

  Yes

  No

  N/A

• What is the value of unt-agged merchandise?

• Have the latest markdowns been actioned? (check 5 styles per division)

  Yes

  No

  N/A

• What is the accuracy of markdowns?

BACK OF HOUSE

• Is the BOH door closed & locked?

  Yes

  No

  N/A

• Is the walkway clear of boxes & rubbish?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Is BOH clean & tidy?

  Yes

  No

  N/A

• Is all stock in cartons/Tubs been clearly labelled?

  Yes

  No

  N/A

• Is there a clear system for stock management/setup?

  Yes

  No

  N/A

• Is all merchandise security tagged & in line with RL placement guide? (check 10 styles)

  Yes

  No

  N/A

• Is the kitchen area clean?

  Yes

  No

  N/A

• Is the manager's office clear of rubbish/coffee cups etc.?

  Yes

  No

  N/A

• Are clear rubbish bags been used?

  Yes

  No

  N/A
OFFSITE

• Is the BOH door closed & locked?

  Yes

  No

  N/A

• Is the walkway clear of boxes & rubbish?

  Yes

  No

  N/A

• Are all lights working?

  Yes

  No

  N/A

• Is BOH clean & tidy?

  Yes

  No

  N/A

• Is all stock in cartons/Tubs been clearly labelled?

  Yes

  No

  N/A

• Is there a clear system for stock management/setup?

  Yes

  No

  N/A

• Is all merchandise security tagged & in line with RL placement guide? (check 10 styles)

  Yes

  No

  N/A

• Are clear rubbish bags been used?

  Yes

  No

  N/A

TRAINING

• Have all employees completed their onboarding training? (Checklist printed and kept in store)

  Yes

  No

  N/A

• Have all employees updated their emergency contact list?

  Yes

  No

  N/A

• Have al employees uploaded a photo on workday?

  Yes

  No

  N/A

• Are all employees aware of emergency exits within their store/centre?

  Yes

  No

  N/A

• Have all employees undergone proper training regarding safety regulations, this includes using ladders/ knives etc? (Refer to ESMP)

  Yes

  No

  N/A

• Have all employees completed their induction? (SIS only)

  Yes

  No

  N/A

• Have all employees signed and acknowledged the social media policy?

  Yes

  No

  N/A

• Have all employees read & signed the grooming standards policy?

  Yes

  No

  N/A

• Yes

  No

  N/A

ASSET PROTECTION

• Are in store camera's working?

  Yes

  No

  N/A

• Are security gates working?

  Yes

  No

  N/A

• Have safe codes been updated? (if employees have left the business)

  Yes

  No

  N/A

• Has the alarm code been updated? (If employees have left the business)

  Yes

  No

  N/A

• Is the store contact list updated to align with alarm code & emergency contact?

  Yes

  No

  N/A

• Has the key register log been updated & signed?

  Yes

  No

  N/A

• Have all employees read and signed the AP new hire orientation?

  Yes

  No

  N/A

• Have the latest AP posters been displayed in BOH?

  Yes

  No

  N/A

• Have staff read & signed the latest AP posters?

  Yes

  No

  N/A

• Are customer hold tags being used? signed & dated.

  Yes

  No

  N/A

• Are staff purchase logs being used?

  Yes

  No

  N/A

• Have staff read and signed the employee discount policy?

  Yes

  No

  N/A

• Are bag checks being completed?

  Yes

  No

  N/A

• Have staff read and signed the time & attendance policy?

  Yes

  No

  N/A

• Are lockers clean and in working condition?

  Yes

  No

  N/A

• Are post voids/refunds being signed by a manager?

  Yes

  No

  N/A

• Have thefts been logged in IMS?

  Yes

  No

  N/A

• Are float counts correct? (count each float)

  Yes

  No

  N/A

• Have managers been dialling into TB calls with Youchan?

  Yes

  No

  N/A

• Is the store team aware of the latest shrink results?

  Yes

  No

  N/A

• Is the team aware of the SRP goals and focus areas?

  Yes

  No

  N/A

• Is MOS product in a clear tub?

  Yes

  No

  N/A

• Is MOS product clearly labelled & signed by SM?

  Yes

  No

  N/A

INVENTORY CONTROL

• Have cycle counts being completed?

  Yes

  No

  N/A

• Have delivery manifests being printed and cartons accounted for?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Is there a clear process for incoming/outgoing inventory?

  Yes

  No

  N/A

• Has incoming inventory being accepted into iStore and up to date?

  Yes

  No

  N/A

• Are ASN Files up to date?

  Yes

  No

  N/A

• Has MOS been completed for the quarter?

  Yes

  No

  N/A

• Has the store team completed the daily sales comparison between Krunchbox/DJ's sales report?

  Yes

  No

  N/A

• Has the Replenishment app being utilised and replenishment completed?

  Yes

  No

  N/A

GENERAL OPERATIONS

• Is the store completing weekly wish list & feedback form?

  Yes

  No

  N/A

• Has EOD paperwork been archived?

  Yes

  No

  N/A

• Have Credit Note reports being utilised and customers contacted prior to expiry?

  Yes

  No

  N/A

• Have stationary and packaging orders been completed?

  Yes

  No

  N/A

• Have 3 week's worth of rosters been completed?

  Yes

  No

  N/A

COMPLETION

• Manager's Full Name and Signature

  Sign