Rapid Repair Process Audit Report

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

Office Tasks

• CSR asking for the sale

  Yes

  No

  N/A

• CSR entering proper customer, vehicle, insurance, source & date data into CMS or UCMS

  Yes

  No

  N/A

• Customers being greeted in a timely manner ( not waiting to be acknowledged )

  Yes

  No

  N/A

• Customer service in a friendly manner

  Yes

  No

  N/A

• Phones answered timely & professionally

  Yes

  No

  N/A

• DE greeting customers properly & with a business card

  Yes

  No

  N/A

• DE going over repairs with customer

  Yes

  No

  N/A

• DE actively selling & getting the keys

  Yes

  No

  N/A

• Estimate given to customer

  Yes

  No

  N/A

• DRP cycle time objective being met

  Yes

  No

  N/A

• Promise date calculator used in UCMS

  Yes

  No

  N/A

• Quality photos taken accurately showing the damage areas including prior damage

  Yes

  No

  N/A

Detail Department Tasks

• Vehicles are being Pre-washed, including underwood & wheel wells

  Yes

  No

  N/A

• Liquid mask applied correctly & consistently over proper areas

  Yes

  No

  N/A

• Convertible top protected

  Yes

  No

  N/A

• QC Sheet sign off correctly

  Yes

  No

  N/A

Damage Analysis Tasks

• Repairs are mapped out with paint markers using detail to describe repairs needed & UPD identified

  Yes

  No

  N/A

• Vehicle properly disassembled to exposed hidden damage, 100% Teardown

  Yes

  No

  N/A

• Damage parts place on parts carts

  Yes

  No

  N/A

• Accurate work-order in the vehicle with a QC sheet & VIR

  Yes

  No

  N/A

• OEM procedures followed

  Yes

  No

  N/A

Parts Department Tasks

• Utilizing Reports

  Yes

  No

  N/A

• PC looking at vehicle before ordering any parts

  Yes

  No

  N/A

• CMS parts screen are used & update ( parts delivery dates)

  Yes

  No

  N/A

• Parts being checked to invoice, damage & accuracy at time of delivery

  Yes

  No

  N/A

• Parts labels being printed & parts are tagged

  Yes

  No

  N/A

• Parts are loaded onto parts carts or parts storage area until needed

  Yes

  No

  N/A

• Parts to be cut-in are delivered to paint department with RO clearly marked

  Yes

  No

  N/A

• Parts numbers updated when posting

  Yes

  No

  N/A

• PC deliver parts to vehicle

  Yes

  No

  N/A

• Overall parts management process is meeting company standards

  Yes

  No

  N/A

Body/ Structural Repair Tasks

• Vehicles being brought in body shop timely & in an organized manner, cars parked in stalls, best use of floor space tactics are being employed.

  Yes

  No

  N/A

• Techs are using parts carts & no parts are stored in the vehicle

  Yes

  No

  N/A

• Techs are taking necessary steps to protect the interior of the vehicle from damage

  Yes

  No

  N/A

• Frame measuring equipment being used & if needed print outs are being done before & after repairs, a copy is in the customer file

  Yes

  No

  N/A

• Small parts are in plastic bags & trim parts protected

  Yes

  No

  N/A

• Welding operations are being done with spot welding equipment, in a quality fashion, welds are finished off to OEM standards

  Yes

  No

  N/A

• Test fitting of panels

  Yes

  No

  N/A

• Priming is properly applied & proper steps taken to protect vehicle from over-spray per the SOP

  Yes

  No

  N/A

• Foam sealers & corrosion protection being applied

  Yes

  No

  N/A

• Proper safety equipment is being used

  Yes

  No

  N/A

• QC Sign out sheet being used

  Yes

  No

  N/A

Paint Shop Tasks

• Paint department is clean including mixing room & paint booths, filters are being changed regularly, mix room door kept closed

  Yes

  No

  N/A

• Painters are inspecting dody repairs using QC Sheet

  Yes

  No

  N/A

• Vehicle is clean, rehashed if needed. Liquid mask reapplied

  Yes

  No

  N/A

• Vehicles are being properly prepped to company SOP

  Yes

  No

  N/A

• Spray out cards & library being maintained

  Yes

  No

  N/A

• Paint quality is up to OEM standards, free of dirt & imperfections

  Yes

  No

  N/A

• Nibbling & buffing if needed is being done properly, sand scratches are being completely removed & finish is up to OEM standards

  Yes

  No

  N/A

• Proper safety equipment is being used

  Yes

  No

  N/A

• Painters are signing off on QC Sheet correctly

  Yes

  No

  N/A

Final Assembly Tasks

• Body techs are inspecting paint work for color match & finish, signing off QC Sheet that work is acceptable & rejecting working if needed

  Yes

  No

  N/A

• Body techs are verifying panel fit & testing all electrical systems

  Yes

  No

  N/A

Pre-Delivery Tasks

• DE performing final QC inspection of overall repairs including test driving if needed & signing off on QC Sheet

  Yes

  No

  N/A

Customer Pick up Tasks

• DE is going over repairs with customer, reselling repairs, asking customer if they "are 100%" completely satisfied & asking for referrals

  Yes

  No

  N/A

• CSR handling paperwork properly &closing RO with accurate data entered into CMS

  Yes

  No

  N/A

• DRP insurance final billing being done timely & accurately

  Yes

  No

  N/A

Daily Tasks

• Autowatch being done every morning before 10am

  Yes

  No

  N/A

• Parts daily business being completed on the same business day

  Yes

  No

  N/A

• Customer Updates

  Yes

  No

  N/A

• EFS follow up is up to date

  Yes

  No

  N/A

• Shop loaded ( shop loaded throughout the day & night before correctly )

  Yes

  No

  N/A

• Vehicle properly protected

  Yes

  No

  N/A

• Parts Returns

  Yes

  No

  N/A

• Labor Credits

  Yes

  No

  N/A

• CMS / UCMS Production system accurate & updated ( live throughout the day )

  Yes

  No

  N/A

• Production meetings occurring & data being shared with staff

  Yes

  No

  N/A

• Proper scheduling practices being employed, missed appointments followed up

  Yes

  No

  N/A

• Insurance / DRP scheduling & procedures being actively managed

  Yes

  No

  N/A

Shop Sately

• No smoking in the shop being reinforced

  Yes

  No

  N/A

• Safety glasses are being worn

  Yes

  No

  N/A

• Respirators are being worn

  Yes

  No

  N/A

• Walking areas are free from clutter & trip hazards

  Yes

  No

  N/A

• Containers are properly labeled & stored

  Yes

  No

  N/A

• No open fluids on the shop floor

  Yes

  No

  N/A

• Waste drums - Safe

  Yes

  No

  N/A

• Bulk fluid drums - Safe

  Yes

  No

  N/A

Total & comments

• Using the score in the top right corner, divide the score by the total & use the slider to enter the percentage.

• Other comments on audit preformed

• GM Signature

  Sign

• Auditor Signature

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