Information
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Document No.
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GM CONTRACTOR AND OPERATIONS
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CONTRACTOR AND OPERATIONS
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Conducted on
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Prepared by
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Location
OPERATIONAL MANAGEMENT
Equipment Maintenance
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Is all site equipment subject to an appropriate maintenance program
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Can site management demonstrate this via service dockets or contractual documentation
Subcontractor Management
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Can site management demonstrate a proactive and thorough approach to managing their contractors
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Can site management demonstrate a practical process in place for maintaining current contracts terms and conditions along with maintaining appropriate files including contractor attendance records
Periodical Process & Compliance
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Do site management have a current periodical schedule
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Can site management demonstrate that this schedule is been completed and where tasks may be overdue are justifiable and sufficient reasons given
Reactive Works Process
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Can site management demonstrate a practical reactive works process which complies with the response times set out in the retail cleaning specification
Waste Management
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Can site team demonstrate a detailed & innovative waste management process which complies with relevant diversion targets
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Can site team demonstrate that all relevant documentation is been maintained (WTN's Monthly waste figures and contamination reports )
Helpdesk Reporting
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Site management operate a Helpdesk which complies with relevant contractual reaction times can we confirm there are no overdue tasks without proper justification
CONTRACT MANAGEMENT
Monthly Reporting
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Has a monthly report which complies with the contractual template been completed
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Was the monthly report completed on time in full and to a professional standard
Quarterly Reporting
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Has a Quarterly report which complies with the contractual template been completed
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Was the quarterly report completed on time in full and to a professional standard
Business Plan
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Can the site team provide evidence of a business plan which covers all aspects of their operation which runs in tandem with the client management teams business plan of the site and objectives for the performance of the management and team are derived
Continuous Improvement
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Can site team demonstrate a proactive approach to continuous improvement and provide evidence of regular reviews of the operation
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Can site team provide evidence of these reviews at regular interval via monthly and quarterly reports
Innovation
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Can the site team demonstrate a track record in delivering meaningful innovation with measurable payback and have a plan for future work
Self Auditing
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Can site management team demonstrate regular inspections of cleaning standards
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Can site management provide documented evidence of inspections including details of any corrective actions raised
Performance Monitoring
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Can the site management team able to demonstrate a measurement process against the client KPI's
Succession Planning
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Can site demonstrate a robust management structure with inbuilt relief and potential progression for the site management team
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Name of auditor
