Ref: LS VTN_WI015

Information

Ref: LS VTN_WI015
Cleaning Audit (Monthly)
VTN Station: Select from list
- Birmingham International
- Birmingham Meridian House
- Birmingham New Street
- Carlisle
- Coventry
- Crewe
- Crewe Training Centre
- Edinburgh Waverley
- Glasgow Central
- Holyhead
- Lancaster
- Lichfield Trent Valley
- Liverpool Lime Street
- London Euston
- Macclesfield
- Manchester Piccadilly
- Milton Keynes Central
- Oxenholme Lake District
- Penrith (North Lakes)
- Preston
- Rugby
- Runcorn
- Stafford
- Stockport
- Stoke-on-Trent
- Warrington Bank Quay
- Wigan North Western
- Wolverhampton
Conducted on
Prepared by
Location
Personnel involved

Completion of Monthly Audits - Scoring Subjectively
Subjective scoring should reflect the cleaning structure and the frequency at the site.
Consideration should be taken for any unforeseen incidents on site.
Audits should be unannounced and carried out by a Lorne Stewart Services Standards Manager.
Each section of the audit should be scored 1 to 4 based on the following;
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.

Audit Set

1.0 - Ladies Toilets
- Applicable
- Non applicable
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Sink (including taps)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Toilets
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Mirrors streak free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Walls / Cubicles
Describe why you have Scored this?
Add media
Consumables stocked
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Sign-off sheet complete
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Extract fans (toilets)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Convector heaters (toilets)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Toilets operational
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
2.0 - Gents Toilets
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Sink (including taps)<br>
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Floors<br>
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Toilets<br>
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Mirrors streak free<br>
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Walls / cubicles
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Consumables stocked / dust free
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Sign off sheet complete
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Extract fans (toilets)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Convector heaters (toilets)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Toilets operational
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Urinals
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
3.0 - Disabled Toilets
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Sink (inc taps)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Toilets
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Mirrors streak free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Walls / cubicles
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Consumables stocked
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Sign off sheet complete
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Extract fans (toilets)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Convector heaters (toilets)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Toilets operational
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Emergency pull cords
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
4.0 - Waiting Rooms
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Floors clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Litter free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Windows clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Seating
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Ledges & fixtures / Fittis dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
5.0 - Platforms
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Litter free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Pigeon droppings
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Tiled floors clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Poster frames clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
6.0 - Stairwells
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Floors & landings free of dust & debris
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Step, edges clearly visible
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Windows clean (internal)
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Ledges dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
7.0 - Lifts
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Floor clean and free from litter
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Wall panels clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Handrails clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
8.0 - First Class Lounge
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors clean
Describe why you have Scored this?
Add media
Windows clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Ledges dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Bins empty
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Toilet clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
9.0 - Ticket office / travel centre
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Bins empty
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Ledges dust free
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Windows clean
Attach picture for a "Fair" or "Poor" rating
Ticket machines clean & dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
10.0 - Other External Items
Proceed to next section
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Grafitti free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Overbridge litter free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Car park ticket machines clean
Attach picture for a "Fair" or "Poor" rating
Subway floors and surfaces clean
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Subway litter free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Overbridge floors and surfaces clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
11.0 - Car Park
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Floors clean
Attach picture for a "Fair" or "Poor" rating
Describe why you have Scored this?
Stairwell floors clean & dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lifts clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Free of litter
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
12.0 - Office Accomodation
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Windows clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Kitchen areas clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Bins empty
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors clean & free of debris
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Ledges / surfaces dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Proceed to next section
13.0 - Meeting Rooms
Complete the following questions.
Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
Score 1 - Poor. Clear evidence that the task has not been completed.
Tables clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Floors clean & free of debris
Add media
Describe why you have Scored this?
Windows / glazing clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Furniture clean
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Bins empty
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Lighting
Describe why you have Scored this?
Add media
Ledges / surface dust free
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Spillages
Describe why you have Scored this?
Attach picture for a "Fair" or "Poor" rating
Audit items complete. Please record any comments if applicable.
Audit items complete. Please record any comments if applicable.