Regional Support Visit ( April 2013)

• Store

• Managers Name

• Prepared by

• Date of visit

  Date

People

• Have all team members got a review for previous month? IFP/ FP/ PDP?

• Are coaching GROW conversations taking place with PEG, What, How, Review and Follow up as per the model?

  Yes

  No

  N/A

• Everyone registered on BEST? Photos? What In-store recognition is in place?

• Are team up to date on E-Learning, Network and Tier 1&2 Training?

  Yes

  No

  N/A

• Team updated and aware of key business focuses and deals?

  Yes

  No

  N/A

• Team Overview/ New Starters/ Pulse People Plan

• Media Evidence (People)

  Media

Customer

• POS as per VM guide?

  Yes

  No

  N/A

• All live handsets out?

  Yes

  No

  N/A

• Uniforms correct?

  Yes

  No

  N/A

• Are team giving a 'wow' factor when delivering a demo?

  Yes

  No

  N/A

• Shop floor sales observations:

• General store standards? (Front and back)

• Media Evidence (Customer)

  Media

Performance

• Performance Overview/ Actions

• Media Evidence (Performance tracking)

  Media

Compliance

• Forced Churn

• Stock

• Regional

• Media Evidence (Compliance)

  Media

Health and Safety

• Weekly and monthly checks in place?

  Yes

  No

  N/A

• RM conducted bi annual health and safety check?

  Yes

  No

  N/A

• Outstanding issues?

• Media Evidence (Health and Safety)

  Media

AOB from Manager/Regional Manager

Recorded/Documented Conversations

Signed by

• Store Manager

  Sign

• Regional Manager

  Sign