Region Support Visit

• Store

• Managers Name

• Prepared by

• Date of visit

  Date

People

• Have all Best reviews been complete and documented for previous month by the 10th?

  Yes

  No

  N/A

• Are coaching GROW conversations taking place with PEG, What, How, Review and Follow up as per the model?

  Yes

  No

  N/A

• Are all team members registered on BEST with their photos uploaded?<br><br>

  Yes

  No

  N/A

• Monthly team meetings conducted with minutes?<br>

  Yes

  No

  N/A

• Team set up and using Yammer?<br>

  Yes

  No

  N/A

• Are team up to date on E-Learning?

  Yes

  No

  N/A

• Team up to date on key business focuses?

  Yes

  No

  N/A

• Records board set up?

  Yes

  No

  N/A

• New Starters<br>

  Yes

  No

  N/A

• Have all new starters attended Induction?

  Yes

  No

  N/A

• Documented weekly development and sales reviews in place?<br>

  Yes

  No

  N/A

• 'Buddy' set up with opposite brand?

  Yes

  No

  N/A

• Back of house including kitchen, office, toilets, stockroom etc to high standards?

  Yes

  No

  N/A

• What have you got in place to develop and engage your team?

• Run through people and how we are supporting to drive 1million £ team

  Yes

  No

  N/A

• Other people actions:

Customer

• Windows to plan?<br>

  Yes

  No

  N/A

• POS as per VM guide?

  Yes

  No

  N/A

• General store standards?

  Yes

  No

  N/A

• Uniforms correct?

  Yes

  No

  N/A

• What activities are in place to drive great customer experience?

• Observations on teams commercial/product knowledge:

• Shop floor sales observations:

• Are team giving a 'wow' factor when delivering a demo?

  Yes

  No

  N/A

• Other customer actions:

Performance

• Review Period:

• PAYM

  Target Achieved

  Target Not Achieved

• PAYM Upgrades

  Target Achieved

  Target Not Achieved

• PAYG

  Target Achieved

  Target Not Achieved

• Fixed

  Target Achieved

  Target Not Achieved

• MBB

  Target Achieved

  Target Not Achieved

• Total Conversion

  Target Achieved

  Target Not Achieved

• Clone phone?

  Yes

  No

  N/A

• NPS

  Target Achieved

  Target Not Achieved

• Other performance actions:

Health and Saftey

• Weekly and monthly checks in place?

  Yes

  No

  N/A

• RM conducted bi annual health and safety check?

  Yes

  No

  N/A

AOB from Manager/Regional Manager

Recorded Conversations

Signed by

• Store Manager

  Sign

• Regional Manager

  Sign