Regional checklist - Region 20 Surrey / sussex

• STORE

• VISIT DATE

  Date

• Completed by

• Store manager

OPERATIONS

SHOP FLOOR

• Are all staff in full EE uniform including name tags?<br>

  Yes

  No

  N/A

• Is your store on FTE budget?

  Yes

  No

  N/A

• Is the software laptops and all tills fully operational?

  Yes

  No

  N/A

• Are all dummy and handsets displayed?

  Yes

  No

  N/A

BACK OFFICE

• Is the back office clear and presentable?

  Yes

  No

  N/A

• Have all compliance declarations been completed?

  Yes

  No

  N/A

• Are the kitchen and toilet facilities clean and presentable?

  Yes

  No

  N/A

CUSTOMER (NPS)

• Is there evidence to support the software laptop (Tilly) is being used with every repair phone? <br>(M.I Available)

  Yes

  No

  N/A

• Is there evidence to support demo's are being offered to every customer? <br>(M.I Available)

  Yes

  No

  N/A

• Are all members of the team fully completing the Welcome wallets with every customer?

  Yes

  No

  N/A

THE EE WAY

• Welcome me

  Yes

  No

  N/A

• Understand my needs

  Yes

  No

  N/A

• Show me and let me try

  Yes

  No

  N/A

• Help me decide

  Yes

  No

  N/A

• Set me up brilliantly

  Yes

  No

  N/A

• Be there when I need you

  Yes

  No

  N/A

BALANCED PERFORMANCE LAST MONTH

• Which kpi's did you achieve last month (tick if achieved)

• Conversion 13%

• Paym 100%

• EE handset mix 50%

• HBB 100%

• UPG 100%

• PAYG 100%

• SME 100%

• Accessories 60%

• Clone phone 30%

TRAINING AND DEVELOPMENT

• Is there evidence that the store manager is completing weekly and monthly 121's? <br>(Review last 4 weeks)

  Yes

  No

  N/A

• Does every member of staff have up to date development plan in place?

  Yes

  No

  N/A

• Is every member of staff 100% completed on the following?

• Network accreditation

• Home accreditation

• OS tier 1

• OS tier 2

STAFF QUIZ

• Talk me through your commission scheme

• What are this weeks star offers?