Title Page
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Prepared by
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Client / Site
Performance
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Rest:
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Date and Time of Audit
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Enter Number of Surveys for the Period as of Today:
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Enter Overall Satisfaction % Score on Surveys for the Period as of Today:
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Enter Order Accuracy % Score as of today's date.
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Enter Daypart
DT Experience
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Employee Greeted you within 5 seconds?
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Employee Greeting Correct--offer new product?
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Employee followed scripting - upsell combos, suggestive sell correctly?
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Employee ended scripting with correct verbiage? Legendary Service?
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What did you order-List Out?
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Employee Greeted at the window?
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Staging evident through the window? Employee handed drink out when collecting for the order?
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Employee handed order out correctly?
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Receipt given and did Employee suggest survey on back of receipt?
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Was food Hot and Fresh---French Fries salted correctly if ordered?
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Enter Line Time Total:
DT Staging
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DT Area staging area set up - efficient and being used - 2 lane minimum.
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Condiments/Napkins prepared ahead of time.
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DT Employee verifies order and inputs sauces/napkins in bag before passing out.
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4 DT Headsets being used?
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DT Equipment working in good condition.
Need for Speed Readiness
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Frontline Pre-Rush Completed?
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All frontline stations ready for freeze time-verified by DM? (Use chart)
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Backline Pre-Rush Completed?
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All backline stations ready for freeze time-verified by DM? (Use chart)
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Prep/Thaw Chart Completed?
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Prep/Thaw Chart followed by employees--did they follow the amount of Prep/Thaw items listed?
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Sales Planner Posted-Freeze Time Set (Highlighted)?
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Sales Planner Completed with number of employees?
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Production Charts Posted for employees--Biscuits, Cooks Line, Fry Station?
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Production Charts - Are employees following them--are they aware?
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Deployment/Staffing adequate for sales volume?
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Both sides open if applicable for restaurant during freeze time?
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Employees following Freeze Time Parameters - Aces in their Places - employees focused on "line time" expectation of 3:30 mins or less?
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SL Walk around completed by current SL in Charge
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Shift Huddle Completed and evidence of use.
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Have Mgt. Person do shift huddle in front of you to verify completion.
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Do employees know hat First Five is? Ask them.
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First Five Procedures - followed - do you see evidence of employees completing?
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Are employees doing cleaning duty before going on break and or going home?
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Pathing Chart Completed with correct information - Sales Goals, Actual Sales, Line Time.
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Employee recognition evident? Who was recognized and why?
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PIC is in control of shift - coaching and adjusting based on sales volume - evidence of being in charge?
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Enter Line Time for Daypart (Lunch or Dinner)
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Enter Line Time for last 5 days: For Example (Sat - 3:45, Sun-3:35, Mon-3:24, Tues-3:15 and so on)
Disinfecting Procedure
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Disinfecting Lobby/Dining Room every 3 - 4 hours evident?
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Gloves used on Frontline?
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Backline Disinfecting every 3 - 4 hours evident?
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DT Equipment Disinfecting every 3 - 4 hours evident?
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Employees washing hands correctly - minimum of an hour if wearing gloves?
Food Quality
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Production Chart Followed - product held correctly?
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Lettuce quality good - no white or brown lettuce, strainer used?
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Tomatoes - good quality , strainer used?
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Produce spread and prepared correctly on burgers/sandwiches?
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Sauces Spread evenly on burgers/sandwiches?
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Hold Times used for meat items - check for recycling of timers?
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Oil Quality of fryers within standard - 70 or better?
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Hold Time of fried products are followed?
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Is the quality of the spicy chicken and tenders good?
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French Fries - hot, crisp good quality?
Exterior
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Follow up 1
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Add media
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Follow up 2
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Add media
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Follow up 3
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Add media
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Follow up 4
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Add media
Dining Room
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Follow up 1
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Add media
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Follow up 2
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Add media
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Follow up 3
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Add media
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Follow up 4
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Add media
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Follow up 5
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Add media
Kitchen Area
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Follow up 1
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Add media
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Follow up 2
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Add media
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Follow up 3
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Add media
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Follow up 4
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Add media
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Follow up 5
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Add media
Restrooms
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Follow up 1
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Add media
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Follow up 2
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Add media
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Follow up 3
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Add media
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Follow up 4
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Add media
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Due Date
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Mgt. Signature