2020 Experience

• Period :

• Restaurant #

• Conducted on

  Date

• Prepared by

• PIC on Duty:

• Observe all behaviors and provide immediate positive and corrective feedback. Follow up with the manager and PIC.

J2020 Phase 1:

• Well-Trained Employees

  Off

  On

• Knows what comes on our products

  Yes

  No

  N/A

• Can answer guests' questions quickly

  Yes

  No

  N/A

• Passed the menu knowledge test

  Yes

  No

  N/A

• Trained using the 5-step process

  Yes

  No

  N/A

• Demonstrates understanding

  Yes

  No

  N/A

• Makes and taste the food that has been trained

  Yes

  No

  N/A

• Can answer questions correctly

  Yes

  No

  N/A

• Certified by supervisor for each position worked

  Yes

  No

  N/A

• Certifications are posted and up to date

  Yes

  No

  N/A

• Certification pins are worn

  Yes

  No

  N/A

• Neat and Well Groomed

  Off

  On

• Hair is neat, clean and pulled back

  Yes

  No

  N/A

• Hat or visor is worn to keep hair away from food

  Yes

  No

  N/A

• Uniform is clean, free of wrinkles

  Yes

  No

  N/A

• An apron is worn to minimize stains

  Yes

  No

  N/A

• Uniforms are fresh, crisp

  Yes

  No

  N/A

• Red t-shirts or black chef coats , both with name tags

  Yes

  No

  N/A

• Shirt is tucked in

  Yes

  No

  N/A

• Belt is worn if pants have belt loops

  Yes

  No

  N/A

• Friendly <br>* Talk to all guests in dining room and ask for feedback regarding their experience

  Off

  On

• Great guest service and ready for each guest

  Yes

  No

  N/A

• Greet each guest right as they approach

  Yes

  No

  N/A

• Prepared for shift

  Yes

  No

  N/A

• Smiles with every guest interaction

  Yes

  No

  N/A

• Friendly and sincerely wants to help every guest

  Yes

  No

  N/A

• Connects and is sincere and not scripted

  Yes

  No

  N/A

• Pays attention and confirms that the order is correct

  Yes

  No

  N/A

• Shows appreciation that the guest chose their restaurant

  Yes

  No

  N/A

• Brand Ambassador

  Yes

  No

  N/A

• Focuses on the guest

  Yes

  No

  N/A

• Demonstrates team skills

  Yes

  No

  N/A

• Enjoys fast- paced, high energy, team environment

  Yes

  No

  N/A

• Able to deal with difficult situations

  Yes

  No

  N/A

• Utilizes systems to produce quality products and to keep the restaurant clean

  Yes

  No

  N/A

• Takes corrective action to resolve issues

  Yes

  No

  N/A

• Works with a sense of urgency

  Yes

  No

  N/A

• Hospitality Model

  Off

  On

• Greet & Connect

  Yes

  No

  N/A

• Complete & Confirm

  Yes

  No

  N/A

• Reconnect & Reconfirm ( Drive- Thru only)

  Yes

  No

  N/A

• Receive Payment

  Yes

  No

  N/A

• Inform/Excuse, Bag & Check

  Yes

  No

  N/A

• Reconnect, Reconfirm & Deliver

  Yes

  No

  N/A

• Show Your Gratitude

  Yes

  No

  N/A

J2020 Phase 2

• Well-Staffed

  Off

  On

• Know job responsibilities

  Yes

  No

  N/A

• Stock stations before each shift

  Yes

  No

  N/A

• At the register ready to greet guest and take orders immediately

  Yes

  No

  N/A

• There when a guest needs them

  Yes

  No

  N/A

• Helps co-workers, they are a team

  Yes

  No

  N/A

• Ask for help when it is needed to meet guests' needs

  Yes

  No

  N/A

• PIC actively leads and coaches the team

  Yes

  No

  N/A

• PIC helps take orders on the second register if there is a line

  Yes

  No

  N/A

• PIC ensures the dinning room and bathrooms are clean

  Yes

  No

  N/A

• RM takes the time to properly plan and accurately forecast

  Yes

  No

  N/A

• RM is always interviewing and managing staff levels

  Yes

  No

  N/A

• RM supports the team by writing effective schedules

  Yes

  No

  N/A

• Consistent & Quick Service

  Off

  On

• Trust and use systems so guests receive the same experience at all restaurants

  Yes

  No

  N/A

• Our guests are the priority on every shift

  Yes

  No

  N/A

• Condiments are offered and readily accessible

  Yes

  No

  N/A

• Makes sure the guests get exactly what they ordered quickly

  Yes

  No

  N/A

• Uses headsets, to be ready for every order

  Yes

  No

  N/A

• Employees in position, ready to serve the guest and help co-workers

  Yes

  No

  N/A

• Uses Build-to charts to stage food

  Yes

  No

  N/A

• Employees stock stations before each rush

  Yes

  No

  N/A

• Employees check that equipment is properly working and maintained

  Yes

  No

  N/A

• PIC actively leads and coaches the team

  Yes

  No

  N/A

• PIC demonstrates urgency without stressing the team

  Yes

  No

  N/A

• PIC helps take orders on the second register when there is a line

  Yes

  No

  N/A

• Food Tastes Great

  Off

  On

• Ingredients are fresh and never past their expiration

  Yes

  No

  N/A

• Follows cooking and holding procedures to make sure guest consistently get hot, juicy burgers

  Yes

  No

  N/A

• Food equipment is clean and in good repair

  Yes

  No

  N/A

• Prepares burgers on a clean grill with clean presses/platens

  Yes

  No

  N/A

• Burgers are properly sauced

  Yes

  No

  N/A

• Prepares burgers/products that looks like the picture

  Yes

  No

  N/A

• Burgers /products are served neatly, in the correct packaging and bagged properly

  Yes

  No

  N/A

• All procedures are used to make sure burgers/ products are served hot and fresh

  Yes

  No

  N/A

• Buns/ bread are toasted when the patties are ready, to ensure warm buns/ bread

  Yes

  No

  N/A

• Timers are used to cook patties for the appropriate time

  Yes

  No

  N/A

• Only hot ,juicy patties are used

  Yes

  No

  N/A

• Fries are fresh and never past their expiration

  Yes

  No

  N/A

• Serves hot , crispy fries with just the right amount of salt to our guest

  Yes

  No

  N/A

• Cooks fries using good quality oil

  Yes

  No

  N/A

• Properly rotates fries in the fry bin

  Yes

  No

  N/A

• Fries are golden brown and crisp

  Yes

  No

  N/A

• Only serves a full amount of fries in the correct packaging and bagged properly

  Yes

  No

  N/A

• Follows procedures to make sure fries are served hot

  Yes

  No

  N/A

• Uses timers to cook fries for the appropriate amount of time and never pulls them early

  Yes

  No

  N/A

• Never serves fries that have been held too long

  Yes

  No

  N/A

• Makes sure fountain syrups, coffee and tea are fresh and never past their expiration

  Yes

  No

  N/A

• Follows procedures to make sure guests consistently get great tasting beverages

  Yes

  No

  N/A

• Fills ups 1/3 with ice for soft drinks

  Yes

  No

  N/A

• Marks drinks appropriately to make sure guest gets the drink they want

  Yes

  No

  N/A

• Keeps the drink station clean and neat

  Yes

  No

  N/A

• Serves beverages neatly and in the correct packaging with a straw

  Yes

  No

  N/A

• Let's PIC know immediately when out of a beverage or CO2

  Yes

  No

  N/A

• Hot & Fresh coffee is always available

  Yes

  No

  N/A