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Audit

Atmosphere

Was the parking lot free from dirt, trash, and debris?

Were the entrance doors clean?

Was the lobby or waiting area organized?

Were bathrooms sanitized with paper towels, soaps and disinfectants available?

Was the dining room floor free from spillage and dirt?

Was the ambiance relaxing and comfortable?

Was the music at an acceptable level?

Were tables and chairs organized and free from damages?

Were high chairs available and safe for young guests?

Was the ventilation system adequate to support the whole establishment?

Food Service and Accommodation

Did the staff greet you upon arrival?

Was it with a smile or friendly manner?

Did the server introduce himself/herself to you?

Did the server accommodate you well?

Was the menu in good condition?

Did the server has enough knowledge about the menu?

Did the server offer bestsellers or an appetizer to you?

Were the beverages delivered within 4 minutes?

Were the orders given correctly and on time?

Is the food visually appealing?

Are they on right temperature?

Did the server remove empty plates or glasses?

Did the server refill glass of water automatically?

Did the server offer desserts?

Did the server show professionalism?

Restaurant Staff

Do all staff wear clean aprons and unwrinkled uniforms?

Do they all observe proper hygiene practices?

Are they all professional and welcoming?

Do employees acknowledge when they see you?

Do employees show teamwork?

Were tables cleaned and sanitized after guests left the restaurant?

Management

Did you notice the manager?

Did the manager visit your table?

Were managers provided directions to the crew?

Are they accommodating and professional?

Overall Visit

Visit rating?

Completion

Recommendations

Inspector's Full Name and Signature

Restaurant Mystery Shopper Template Checklist

Created by: SafetyCulture Staff | Industry: General | Downloads: 444

This Restaurant Mystery Shopper Template can be used to evaluate if the 1) atmosphere, 2) food service and accommodation, 3) restaurant staff and 4) management comply with best practices and standards. Use iAuditor to give an overall visit rating and provide your recommendations.

Signup for a free iAuditor account to download and edit this checklist. It will be added to your free account and you will be able to conduct inspections from your mobile device.

Download and edit this free checklist

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Audit

Atmosphere

Was the parking lot free from dirt, trash, and debris?

Were the entrance doors clean?

Was the lobby or waiting area organized?

Were bathrooms sanitized with paper towels, soaps and disinfectants available?

Was the dining room floor free from spillage and dirt?

Was the ambiance relaxing and comfortable?

Was the music at an acceptable level?

Were tables and chairs organized and free from damages?

Were high chairs available and safe for young guests?

Was the ventilation system adequate to support the whole establishment?

Food Service and Accommodation

Did the staff greet you upon arrival?

Was it with a smile or friendly manner?

Did the server introduce himself/herself to you?

Did the server accommodate you well?

Was the menu in good condition?

Did the server has enough knowledge about the menu?

Did the server offer bestsellers or an appetizer to you?

Were the beverages delivered within 4 minutes?

Were the orders given correctly and on time?

Is the food visually appealing?

Are they on right temperature?

Did the server remove empty plates or glasses?

Did the server refill glass of water automatically?

Did the server offer desserts?

Did the server show professionalism?

Restaurant Staff

Do all staff wear clean aprons and unwrinkled uniforms?

Do they all observe proper hygiene practices?

Are they all professional and welcoming?

Do employees acknowledge when they see you?

Do employees show teamwork?

Were tables cleaned and sanitized after guests left the restaurant?

Management

Did you notice the manager?

Did the manager visit your table?

Were managers provided directions to the crew?

Are they accommodating and professional?

Overall Visit

Visit rating?

Completion

Recommendations

Inspector's Full Name and Signature