Title Page

  • Retail Operations-Store Visit Report

  • Store

  • Conducted on

  • Retail Operations Manager

Sales

  • Store managers and team members are focused on sales and target

  • KPI's - Store Manager/Team aware of plan in place

  • Evidence of focus being driven throughout the team

  • Staff aware of sales target of the day

Floor Walk

  • How presentable is the store

  • Hàng mới placement in primary locations (hot spots)

  • Stock mix reviewed and relative to space allocation

  • Volume stock in primary / secondary locations

  • Pos area organised

  • Old colour groups looking refreshed

  • Signs of recovery and replenishment being completed - Spot check

  • Personal grooming standards being adhered to

  • Verify if lights and any other maintenance issue has been lodged with FRC

Customer Service

  • Did the staff greet customers?

  • Are the team members making customer service their main priority

  • Was the service satisfactory?

  • Do associates mention understand Libe garment and material

  • Was the retail associates aware of the current promotion?

  • If a promotion is ongoing, staff members and observe if this is being verbally communicated

  • SM leading the team by example and provide feedback on observations

Visual Merchandising

  • Is product appropriately organized by buying suggestion/trend/color

  • Is product restocked completely at regular intervals?

  • Discounted or sales product is clearly marked?

  • All categories merchandised according to standards

Back of House Standards

  • Stockroom clean, organised and free of clutter

  • VM equipment stored neatly and safely

  • Paperwork and stationery stored neatly

  • First aid kit fully stocked and accessible

Loss prevention

  • Banking variances followed up

  • Pull cash drawer opening report and confirm if cash is being handed as per policy - e.g. Counted AM and PM, all cash stored in safe overnight and cash ups are being performed when the store is closed

  • Refund report check

  • Discount report check

  • Staff purchase check

Communication

  • Observe if debrief is happening at the end of every shift

  • Notice board up to date /If available

  • Emails accessed per shift

  • Observe if briefing is happening at the beginning of every shift

Training and development

  • What was the date of the last staff meeting?

  • When is the next staff meeting scheduled?

  • Training requirements being identified and actions put in place

  • Identify any coaching opportunities while in store? Details below.

  • High duty shifts allocated based on performance

  • New starter's 1, 3 and 6 month review conducted

  • Action plan in place to develop team members,SM’s performance

End of visit

  • Overall visit report

  • Agreed objectives

  • Q&A

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.