Area Manager - Store Visit Checklist

• Store Name

Location

• Add location
  Address

Store Code

• undefined

• Conducted on

  Date

• Retail Operations Manager - Name

Sales

• Store manager focus on sales and target

  Good

  Fair

  Poor

• Store Manager awareness of plans in place 1. Management plans 2.Promotions 3.Focus on Core Product

  Good

  Fair

  Poor

• Evidence of focus being driven throughout the team

  Good

  Fair

  Poor

• Focus on weekly sales performance<br>on each individuals

  Good

  Fair

  Poor

• Sales target awareness to staff

  Good

  Fair

  Poor

Floor Walk

• How presentable is the store

  Good

  Fair

  Poor

• Duty Manager checklist review

• Top sellers placement in primary locations (hot spots)

  Good

  Fair

  Poor

• Customer feedback on product

• POS area organized

  Good

  Fair

  Poor

• Stock arranged as per Planogram

  Yes

  No

  N/A

• Signs of replenishment being completed - Spot check

  Yes

  No

  N/A

• Food Safety standards followed

  Yes

  No

  N/A

• Personal grooming standards being adhered to

  Yes

  No

  N/A

• Verify if lights and any other maintenance issue tickets are raised & sorted

  Yes

  No

  N/A

Customer Service

• Did the staff greet customers?

  Yes

  No

  N/A

• Are the team members making customer service their main priority

  Yes

  No

  N/A

• Customer service - Satisfactory level

  Good

  Fair

  Poor

• Do team members highlight the strength of the products to the customer

  Yes

  No

  N/A

• Was the sales associates aware of the current promotion?

  Yes

  No

  N/A

• Store Manager leading the team by example and provide feedback on observations

  Yes

  No

  N/A

Visual Merchandising

• Is product restocked completely at regular intervals?

  Yes

  No

  N/A

• Product packaging sealed, clean and free of damage?

  Yes

  No

  N/A

• Promotion items are clearly marked?

  Yes

  No

  N/A

• All categories merchandised according to standards

  Yes

  No

  N/A

• Expiry control - Random check of 10 products

Receiving Standards

• Stockroom clean, organised and free of clutter

  Yes

  No

  N/A

• All equipment used are stored neatly and safely

  Yes

  No

  N/A

Loss prevention

• Spot check on cashier done

  Yes

  No

  N/A

• Refund report check

  Yes

  No

  N/A

• Detailed report of all cashier discrepancy check

  Yes

  No

  N/A

Communication

• Notice board up to date /If available

  Yes

  No

  N/A

• Emails accessed per shift

  Yes

  No

  N/A

• Any staff concerns addressed

• Is briefing happening at the beginning & end of every shift

  Yes

  No

  N/A

Training and development

• What was the date of the last staff training, topic provided & scope covered?

• When is the next staff training scheduled, topic planned & scope of training?

• Training requirements being identified and actions put in place

• New joiner's 1st, 3rd and 6th month review conducted

  Yes

  No

  N/A

• Action plan in place to develop team members,SM’s performance

End of visit

• Agreed objectives with Store Manager

• Overall comments per section

Checkout

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FMCG

• undefined

Butchery

• undefined

Fishery

• undefined

Deli

• undefined

Bakery

• undefined

Food Avenue

• undefined

Fruits & Vegetables

• undefined

Receiving

• undefined

• Overall Visit Report

  Good

  Fair

  Poor

Any comments?

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