Store Visit Checklist (Marketing)

• Conducted on

  Date

• Prepared by

• Location
  Address

STORE IMAGE

• Is the Store Signage clean and visible?

  Good

  Fair

  Poor

  N/A

• Is the marketing material pasted on Glass in good condition?

  Good

  Fair

  Poor

  N/A

• Are the employees wearing proper (clean) uniform?

  Yes

  No

  N/A

• Is the customer area clean and in proper condition?

  Good

  Fair

  Poor

  N/A

Customer Touch Points

• Is Menu available and presentable?

  Yes

  No

  N/A

• Is the staff seen using proper script to take orders?

  Yes

  No

  N/A

• Is "time" mentioned to the customer over the counter?

  Yes

  No

  N/A

• Is "time" mentioned to the customer on delivery (check with drivers for understanding)

  Yes

  No

  N/A

• Do the Pizzas look great! (properly itemised, yummy!)

  Good

  Fair

  Poor

  N/A

• Are the customer monitors clean? Is the content current?

  Yes

  No

  N/A

TEAMWORK

• Is the manager and staff aware of current promotions?

  Yes

  No

  N/A

• Is the manager aware of LSM actions? Is the quality of those actions ok?

  Yes

  No

  N/A

• Was the manager able to clearly identify the top sectors?

  Yes

  No

  N/A

• What was your overall satisfaction from this store visit?

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  Sign