Quick Visit Report

• Restaurant location

• Franchisee

• Prepared by

• Conducted on

  Date

• Insert picture of store front and note date and time of qvr

  Date

• Notes

Service excellence

• Is today’s position chart filled out?

  Yes

  No

• Guests are being greeted/welcomed? Curbside service offered/happening?

  Yes

  No

• Peak periods-all hands on deck-we wait on guests...guests do not wait on us.

  Yes

  No

• Staff are friendly/smiling/engaging the guest?

  Yes

  No

• Survey (tattle) ratings posted? Staff aware of current scores?

  Yes

  No

• All orders double checked for accuracy?

  Yes

  No

• Was there a person in Charge?

  Yes

  No

• Name

• Notes

Miscellaneous

• All current COVID-19 restrictions (masks, dine-in capacity, etc.)are being followed?

  Yes

  No

  N/A

• Store is not out of any required items, and no unapproved items are being sold?

  Yes

  No

  N/A

• Is the current weekly schedule posted? Sales projections and costs added?

  Yes

  No

  N/A

• Verify through decision logic that open/mid/close checklists are being completed?

  Yes

  No

  N/A

• Backroom issues observed?

  Yes

  No

  N/A

• Other Operational issues observed?

• Verify through reported KPI that the marketing plan is in place and being executed?

  Yes

  No

  N/A

Critical Food Safety

• Refried beans

• Rice

• Red salsa

• CCQ

• Charro beans

• Sour cream

• diced tomatoes

• guacamole

• pico de gallo

• Shredded cheddar

• shredded lettuce

• shredded Monterrey

• green sauce

• grilled onions

• grilled jalapeños

• beef fajita

• chicken fajita

• any products in the temperature danger zone (41-140)

  Yes

  No

• Food preparation issues observed?

  Yes

  No

• Food quality issues observed?

  Yes

  No

• Food safety issues observed?

  Yes

  No

• Notes

Store Cleanliness

• Exterior cleanliness: store front windows are clean. Sidewalk and parking spaces in front are clean and free from debris.

  Yes

  No

  N/A

• Customer area: floors, walls, tables clean and sanitized? No excessive clutter?

  Yes

  No

  N/A

• Beverage dispensers clean, nozzles clean, no dried syrup stains anywhere?

  Yes

  No

  N/A

• Beverage cooler clean and fully stocked?

  Yes

  No

  N/A

• BOH: Clean as you go concept in practice? No excessive buildup on any equipment surfaces, walls, or shelving?

  Yes

  No

  N/A

• Equipment: all equipment and small wares are in good working condition?

  Yes

  No

  N/A

• Notes

• Compare store’s survey scores to overall average. Higher or lower?

  Higher

  Lower

• What is the store incidence rate?

• What is the store top box rate?

Training initiatives

• Is there a certified trainer at the store?

  Yes

  No

  N/A

• Is the training chart posted/in use?

  Yes

  No

  N/A

• Prep staff are using recipe cards when prepping?

  Yes

  No

  N/A