TTT - Quick Visit Report (QVR)

• Franchisee

• Prepared by

• Insert picture of store front and note date and time of qvr

  Date

• Notes

Service excellence

• Is today's position chart filled out?

  Yes

  No

  N/A

• Guests are being greeted/welcomed with the phrase: "Welcome to Teahouse!" Review the last 30 days' ovation responses to validate.

  Yes

  No

  N/A

• Guests are being told: "See you tomorrow!" upon receiving their order, or when they exit the Teahouse.

  Yes

  No

  N/A

• Peak periods-all hands on deck-we wait on the guests...they do not wait on us.

  Yes

  No

  N/A

• There is music playing in the guest area, providing appropriate ambience for guest's enjoyment.

  Yes

  No

  N/A

• Staff are smiling/friendly/engaging the guest?

  Yes

  No

  N/A

• All guest areas are being patrolled regularly. Tables are being sanitized between use.

  Yes

  No

  N/A

• All games/activities are complete. Games are properly stored when not in use.

• All staff are in full dress code compliance. Hats have bill facing forwards. Name tags are clearly visible. Uniforms are neat, clean, and presentable.

  Yes

  No

  N/A

• Was there a person in charge?

  Yes

  No

  N/A

• Name

• Notes

Standard Operating Procedures

• Final product appearance: All orders are prepared according to recipes. Final product is good looking and the highest quality. Packaging goods are purchased from our approved supplier as outlined in the Operations Manual. Restaurant is not using unapproved goods or services as outlined in the Operations Manual.

  Yes

  No

  N/A

• Is the current weekly schedule posted? Sales projections and costs added? Is the schedule accurate to the projections? Have openers been scheduled for sufficient lead time to prepare the store for opening? Have closers been scheduled for sufficient time to close and reset the store for the next day?

  Yes

  No

  N/A

• Verify that open/mid/close flowcharts are being completed along with daily line checks. Temperature log is being completed daily. Stores should have a binder designated for this to ensure these documents aren't lost and remain organized.

  Yes

  No

  N/A

• Backroom is organized efficiently, all required wall charts present and current? Completed prep list lines up with anticipated business needs. No over/under prepping.

  Yes

  No

  N/A

• Correct handwashing and sanitizing practices in place? Every station properly setup with appropriate strength sanitizer.

  Yes

  No

  N/A

• Store is reporting requested weekly data through Revel or other corporate approved medium in a timely manner. Each week's reports are due to corporate by no later than 12pm each Monday.

  Compliant

  Non-Compliant

  N/A

• Verify that the 2% allocation for execution of local store marketing plan is in place and being executed?

  Yes

  No

  N/A

Critical Food Safety

• Any products in the Temperature Danger Zone (41f - 140f)?

  Yes

  No

• Food preparation issues observed?

  No

  Yes

• Food quality issues observed?

  No

  Yes

• Food safety issues observed?

  No

  Yes

• All products and open product packages contain labeling information. There are no unlabeled items.

  Yes

  No

  N/A

• Frozen products are being thawed and stored properly.

  Yes

  No

  N/A

• All products and supplies are purchased through our approved suppliers.

  Yes

  No

  N/A

• Notes

Store Cleanliness

• Exterior cleanliness: store front windows are clean. Sidewalk and parking spaces in front are clean and free from debris.

  Yes

  No

  N/A

• Customer area: floors, walls, tables clean and sanitized? If store is open for dine-in guests, there should not be excessive clutter visible to the guest.

  Yes

  No

  N/A

• Restrooms: Are fully stocked and clean? Lights and fan working? Sinks and/or toilet leaking? Not being used for storage? No chemicals or cleaning supplies being stored? Employee handwashing sign posted?

  Yes

  No

  N/A

• All tea urns are clean, nozzles clean, no dried syrup stains anywhere?

  Yes

  No

  N/A

• Display cooler clean and fully stocked?

  Yes

  No

  N/A

• BOH: Clean as you go concept in practice? No excessive buildup on any equipment surfaces, walls, or shelving?

  Yes

  No

  N/A

• Equipment: all equipment and small wares are in good working condition? If there is any broken, or non-functioning equipment, but a maintenance request has been submitted, then the store will receive a "Yes" for this question.

  Yes

  No

  N/A

• Is the backroom area properly organized? All items are stored at least 6" off the floor. Items are properly labeled, and rotated according to FIFO.

  Yes

  No

  N/A

• Repairs and Maintenance: Are there any outstanding (unresolved) maintenance issues? List all pending maintenance issues observed during the visit.

  Yes

  No

  N/A

• Notes

• Have all current staff been given their own login credentials/registered?

  Yes

  No

  N/A

• Verify that staff on duty have completed certification in the area that they are working.

  Yes

  No

  N/A

• Does the employee roster in University match their active employee list in Revel?

  Yes

  No

  N/A

• Validation that proper beverage procedures are being executed:

• Has the beverage area been setup properly? #1 Tea prepped and labeled? Hot and cold green and black teas prepped and labeled? Tapioca and baby tapioca prepped and labeled? Sinkers, gels, and fruits stocked and labeled? Powders stocked and labeled? Ice stocked and ready? Blenders cleaned and ready?

  Yes

  No

  N/A

• All food products prepped to sufficient levels to complete the shift?

  Yes

  No

  N/A

• Website maintenance: Only active employees are visible. Any inactive employees have been removed/deleted. Verify this through payroll reports/schedule

  Yes

  No

  N/A

• Compare store’s survey scores to overall average. Higher or lower?

  Higher

  Lower

• What is the store's satisfaction score?

• What is the store's average response time?

Training initiatives

• Is there a certified trainer at the store?

  Yes

  No

  N/A

• Is the training chart posted/in use?

  Yes

  No

  N/A

• Approved Teahouse uniform shirts are being worn.

  Yes

  No

  N/A

• Approved Teahouse hats/hairnets are being worn.

  Yes

  No

  N/A

• Prep staff are using recipe cards when prepping?

  Yes

  No

  N/A

• Health code requires that a certified Food Manager be on duty at all times. Verify all shift leads have completed Food Manager certification.

  Yes

  No

  N/A

• All BOH personnel have completed Food Handler certification

  Yes

  No

  N/A

• Store's sales tax and use permit is up to date

  Yes

  No

  N/A

• Store's occupancy permit is up to date

  Yes

  No

  N/A