TBI Training Restaurant Certification

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• CORE VALUES - Can be felt and seen throughout the restaurant. Quality, Guest Experience, Integrity, People

Shift Lead Certification

• Can demonstrate proficiency in all stations

• Can demonstrate excellence in preparations, i.e. Tapioca, Puddings, and Teas

• Ability to teach and demonstrate workbook proficiency (timeliness, accuracy, and analysis)

• COGS maintained at 30% or below for at least the last 4 weeks

• Labor at 23% or below for at least the last 4 weeks

• Demonstrate proficiency in ordering and maintaining stock/par levels

• Expert in invoice, inventory input

• Passing score of 90% or greater on Shift Lead test

Store Manager Certification

• Represents core values and are committed to upholding them

• Proactive with LSM plans to show weekly focus of driving sales

• Has a certified Trainer/Shift Lead on property

• Average of 53% or better prime costs for 4 weeks

• Demonstrated ability to accurately order based upon their current sales volume

• Proficient in the hiring process

• Staff development: Team is certified in key positions

• Workbook proficiency (performance, timeliness, accuracy, analysis)

• Passing score of 90% or greater on Operator test

• Has a high level of self-accountability

Certify your store

• Store is currently fully staffed with cross-trained employees

• QVR score 90% or above for 2 most recent visits

• Weekly revenue of 18,000 or above and trending upwards

• Top quartile of Teahouse store rankings

• Ovation score equal to or better than market average of 4.7

• All equipment is in good working condition

• Passed latest health inspection with a 90% or better

  Yes

  No

• Dining room is well maintained. No broken chairs/tables

  Yes

  No

• All games are present with no missing pieces

  Yes

  No

Brand Standards

• Team is in proper uniform, including non-slip shoes (No crocs)

  Yes

  No

• Store has coupons and marketing materials

  Yes

  No

• POP and other signage is in place and in excellent condition

  Yes

  No

• TV's in the front have current menu and are in good condition

  Yes

  No

• Fruit cooler is being utilized

  Yes

  No

• Dining room is presentable to the guest, games present and complete, restrooms are clean.

  Yes

  No

• Team is welcoming guests as they walk in. (Welcome to Teahouse!!)

  Yes

  No

• Proper implementation and execution of all Standard Operating Procedures

  Yes

  No

FOOD SAFETY STANDARDS

• All products are properly labeled

  Yes

  No

• FIFO is being utilized

  Yes

  No

• There are no expired or unapproved products

  Yes

  No

• All refrigeration is working properly, holding correct temperature, and in good condition

  Yes

  No

• All TBI recipes are being followed without deviation

  Yes

  No

• Employee food is stored in a marked container away from TBI products

  Yes

  No

• Thermometers are present, working, and being used

  Yes

  No

• Sanitizer (red bucket) properly setup at all stations

  Yes

  No

• Gloves are on hand and in use

  Yes

  No

• Hand sinks are all fully stocked, with working hot water, and have a hand washing sign posted

  Yes

  No

• 3 compartment sink is fully stocked and properly setup. Sanitizer strength is correct

  Yes

  No

WALL CHARTS/RECIPE CARDS

• All wall charts are current, clean, and in use

  Yes

  No

• Recipe cards are current, clean, and in use. Store has at least one backup set

  Yes

  No

• Store manager and Senior Tearista can explain the function of each wall chart in detail

  Yes

  No

ADMINISTRATIVE

• Workbook is submitted accurately and on time every week

  Yes

  No

• Daily prep list is being utilized

  Yes

  No

• Ovation surveys are being responded to within 60 minutes

  Yes

  No

• Cleaning chart is being followed daily

  Yes

  No

• Schedule is posted on Workplace no later than 5pm Friday

  Yes

  No

• All maintenance requests are being logged through Maintenance X.

  Yes

  No

TRAINING

• Training Tracker posted and results are current

  Yes

  No

• Team is cross-trained

  Yes

  No

• All members of management have a current Food Manager Certificate

  Yes

  No

• All staff have a current Food Handler Certificate

  Yes

  No

• All staff have been certified in their key position

  Yes

  No

• Store managers follow 4-step training methodology (TELL,SHOW,REVIEW,DO)

  Yes

  No

• All training materials are present and in good condition.

  Yes

  No

• *Wisetail question

  Yes

  No

• *Wisetail question

  Yes

  No

OPERATIONS

• Proper execution of opening and closing flowchart

  Yes

  No

• Ticket Times are averaging under 2 minutes 30 seconds. (4 minutes for fried products)

  Yes

  No

• Team members are properly executing primary positional tasks

  Yes

  No

• All staff demonstrate a guest centric mentality

  Yes

  No

• Prep levels are adequate to meet current sales projections

  Yes

  No

LEADERSHIP

• Can set and implement short and long term goals. Can execute the pathway to achieve those goals

  Yes

  No

• Can lead by example (Don't be a hypocrite)

  Yes

  No

• Has strong communication skills (clear, concise, effective)

  Yes

  No

• Demonstrates the ability to make hard decisions

  Yes

  No

• Conducts effective pre- and post- shift huddles

  Yes

  No

• Can evaluate the effectiveness of the training programs, and modify their training style to meet the needs of the trainee

  Yes

  No

• Empowers their team effectively

  Yes

  No

• Can motivate and inspire their team

  Yes

  No