DH Store Visit Checklist

• Restaurant / Store Name

• Visit Date and Time

  Date

• Prepared by

• Manager-on-Duty

Store Facade

• Main signages are clean and in good condition

  Yes

  No

  N/A

• Lighting fixtures and air curtains are in good working condition

  Yes

  No

  N/A

• Glass walls and doors are clear, clean and in good condition

  Yes

  No

  N/A

• Other signages (marketing banners, tarpaulins, etc.) are clean, in good condition and in the right place

  Yes

  No

  N/A

• No litters, wastes, junk materials and garbage are placed in the store front

  Yes

  No

  N/A

Welcome Personnel

• Security guards are courteous, active and presentable

  Yes

  No

  N/A

• Crew assigned for promotional and similar activities to bring customers in are pleasant, active and effective

  Yes

  No

  N/A

• Reception crew are pleasant, courteous and active

  Yes

  No

  N/A

Interior Environment

• Upon entry, store smells pleasant with no disagreable and unusual odors

  Yes

  No

  N/A

• Loudness of in-store music/audio is just right

  Yes

  No

  N/A

• In all areas of dining, the store temperature feels cool and comfortable

  Yes

  No

  N/A

• Floors, walls and ceilings are clean and in good condition

  Yes

  No

  N/A

• Lighting fixtures are clean and in good condition

  Yes

  No

  N/A

• Furnitures are clean and in good condition

  Yes

  No

  N/A

• Toilets and wash sinks are clean, smells pleasant and in good condition. Water and toilet supplies are available

  Yes

  No

  N/A

Counter and Dining Area

• Empty tables are clean (leftovers are cleared immediately and tables are wiped clean with scented solution)

  Yes

  No

  N/A

• Tables and chairs are in good condition, properly and neatly arranged

  Yes

  No

  N/A

• No pests (flying and crawling insects and rodents) are observed

  Yes

  No

  N/A

• Carts placement and route do not impede flow in any way

  Yes

  No

  N/A

• Counter tops are clean and arranged properly. No unintended material are observed

  Yes

  No

  N/A

Dining Service

• Manager-on-duty is present, visible and active (e.g. doing table visits)

  Yes

  No

  N/A

• Observed sincere "smile and greet" by crew towards customers

  Yes

  No

  N/A

• Observed crew extending assistance towards customers (e.g. giving advises and suggestions)

  Yes

  No

  N/A

• Customers are not left attended and not waiting for long periods. Service time standards and commitments are followed

  Yes

  No

  N/A

• "Thank you" and exit greetings are observed from crew towards customers

  Yes

  No

  N/A

The BOH

• Food and perishables are not left unattended on tables and shelves

  Yes

  No

  N/A

• Containers and utensils appear clean, suitable and in good condition

  Yes

  No

  N/A

• Used plates and utensils are processed for washing and not left unattended

  Yes

  No

  N/A

• Wastes are thrown in garbage bin. Wastes containers are not filled more than capacity

  Yes

  No

  N/A

• Kitchen equipment and cold storages are clean and in good working condition

  Yes

  No

  N/A

• The kitchen floors, walls and ceilings are clean and in good condition

  Yes

  No

  N/A

• No pests (flying and crawling insects and rodents) are observed

  Yes

  No

  N/A

• If not prepared for cooking, all PAs and raw materials are kept properly in suitable storages

  Yes

  No

  N/A

• Items not intended or authorized for kitchen use or storage are absent

  Yes

  No

  N/A

The BOH Crew

• Crew are wearing proper uniform and PPEs and observe proper hygiene

  Yes

  No

  N/A

• Workstations are sufficiently manned and crew movement and work flow are efficient

  Yes

  No

  N/A

• Kitchen crew observe utmost care when handling food. Crew also apply safety in the workplace

  Yes

  No

  N/A

• Kitchen crew are familiar and understand the standards

  Yes

  No

  N/A

Rice/Rice Pots

• Product Name:

• Appearance / Presentation

  Standard

  Not Standard

• Aroma / Flavor

  Standard

  Not Standard

• Texture / Mouthfeel

  Standard

  Not Standard

• Serving Size

  Standard

  Not Standard

• Serving Temperature

  Standard

  Not Standard

Noodles

• Product Name:

• Appearance / Presentation

  Standard

  Not Standard

• Aroma / Flavor

  Standard

  Not Standard

• Texture / Mouthfeel

  Standard

  Not Standard

• Serving Size

  Standard

  Not Standard

• Serving Temperature

  Standard

  Not Standard

Steamed

• Product Name:

• Appearance / Presentation

  Standard

  Not Standard

• Aroma / Flavor

  Standard

  Not Standard

• Texture / Mouthfeel

  Standard

  Not Standard

• Serving Size

  Standard

  Not Standard

• Serving Temperature

  Standard

  Not Standard

Fried

• Product Name:

• Appearance / Presentation

  Standard

  Not Standard

• Aroma / Flavor

  Standard

  Not Standard

• Texture / Mouthfeel

  Standard

  Not Standard

• Serving Size

  Standard

  Not Standard

• Serving Temperature

  Standard

  Not Standard

Dessert

• Product Name:

• Appearance / Presentation

  Standard

  Not Standard

• Aroma / Flavor

  Standard

  Not Standard

• Texture / Mouthfeel

  Standard

  Not Standard

• Serving Size

  Standard

  Not Standard

• Serving Temperature

  Standard

  Not Standard

Beverage

• Product Name:

• Appearance / Presentation

  Standard

  Not Standard

• Aroma / Flavor

  Standard

  Not Standard

• Texture / Mouthfeel

  Standard

  Not Standard

• Serving Size

  Standard

  Not Standard

• Serving Temperature

  Standard

  Not Standard