Restaurant Visit

• Select date

  Date

• Document No.

• Internal Audit

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Store

• Is the RM available at the store ?

  Yes

  No

  N/A

• Is the Store adequately staffed for business ?

  Yes

  No

  N/A

• Are all employees in proper uniform ?

  Yes

  No

  N/A

• Are employees staying in position ?

  Yes

  No

  N/A

• Are all products available at the store ?

  Yes

  No

  N/A

• Is the back of the house ( Dry Storage ) clean and organized ? Are the floors under the shelving cleaned on a regular basis ?

  Yes

  No

  N/A

• Are all equipments working ? ( Note if any equipment needs repair or maintenance )

  Yes

  No

  N/A

• Is the Three compartment Sink set up ?

  Yes

  No

  N/A

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  Media

• Does the restaurant have sanitizer ?

  Yes

  No

  N/A

• Is running hot and cold water available?

  Yes

  No

  N/A

• Is the restaurant free of pest infestation leading to food/contact surface contamination ? ( Review previous pest control reports from the service provider and ensure that client required actions are addressed in a timely manner)

  Yes

  No

  N/A

• Are refrigerated foods and hot foods held at the correct temperature per product specification ?

  Yes

  No

  N/A

• Is the Ice Machine clean ? Is the next cleaning date posted?

  Yes

  No

  N/A

• Add media

  Media

• Is the OSAT Score posted on the Huddle Board ?

  Yes

  No

  N/A

• Is the comment report for the previous week posted on the Huddle Board?

  Yes

  No

  N/A

• Are the employees reminding the guest about the survey ?

  Yes

  No

  N/A

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  Media

• Are cashiers following six steps of service ?

  Yes

  No

  N/A

• Are the cashiers suggesting and up selling ?

• Is the Back case Merchandiser Full ?

  Yes

  No

  N/A

• Add media

  Media

• Is the K Cup Merchandiser full ?

  Yes

  No

  N/A

• Add media

  Media

• Is the beverage cooler appropriately stocked, cleaned and merchandised with lights on ?

  Yes

  No

  N/A

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  Media

• Are products are available and properly merchandised ( LTO Donuts, Bread Carriers, )

  Yes

  No

  N/A

• Are all products in Sandwich Station - labeled and meeting standards ?

  Yes

  No

  N/A

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  Media

• Does all products in coolers ( including walk in ) have a shelf life posted ?

  Yes

  No

  N/A

• Are crew members following standards and recipes while preparing the orders?

  Yes

  No

  N/A

• Does the prepared product meet the specification and standards ? ( Ask the crew to prepare an item - preferably promoted product )

  Yes

  No

  N/A

• Add media

  Media

• Grind Weight section of Quality Checklists ( Redbook ) are completed accurately ?

  Yes

  No

  N/A

• Does Dairy Dispenser Weights, Sugar Weights meets specification ?

  Yes

  No

  N/A

• Does all carafes, servers and reservoirs have appropriate expiration times ?

  Yes

  No

  N/A

• Is there a process in place to ensure brewed shelf life standards and is it being adhered to ?

  Yes

  No

  N/A

• Are the Iced Tea/Coffee bags dated, product shelf life marked ?

  Yes

  No

  N/A

• Are all promoted products and/or beverages for both Brands available and made to specification ?

  Yes

  No

  N/A

• Baskin Robbins - Flavor of the Month is available ?

  Yes

  No

  N/A

• Are all posters for both the brands posted using the current planogram ?

  Yes

  No

  N/A

• Is there any local store promotion that the RM is focusing on, if so, provide details ?

  Yes

  No

  N/A

• Are doors and windows clean?

  Yes

  No

  N/A

• Are ceilings and floors clean ?

  Yes

  No

  N/A

• Are interior trash receptacles clean and properly maintained ?

  Yes

  No

  N/A

• Are all tables and chairs clean ?

  Yes

  No

  N/A

• Is the exterior of the building clean & well maintained - including landscape, Trash & Dumpster area, DT menu board and Speaker, DT window ?

  Yes

  No

  N/A

• Are the floors, walls, ceilings & vents clean ?

  Yes

  No

  N/A

• Are the trash receptacles clean ?

  Yes

  No

  N/A

• How many deposits are currently in the store ?

  Yes

  No

  N/A

• When was the last bank drop? For which day ?

  Yes

  No

  N/A

• Was a cash audit conducted at this visit ? If so, what was checked and verified ? <br><br>

  Yes

  No

  N/A

• Is the RM developing any shift leaders? Who are the potential shift leaders ?

  Yes

  No

  N/A

• Was the latest NDCP order reviewed ? Is order guide being used for placing orders ? <br>

  Yes

  No

  N/A

• Is Jera/ Waste Tracking sheet up to date ? Are donuts orders being reviewed daily and adjusted based on forecast ?

  Yes

  No

  N/A

• Is the schedule for next week posted? Is the schedule adjusted based on sales ?

  Yes

  No

  N/A

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