Are the awnings clean and presentable?
Do the sidewalks appear to be clean? Free of stains and excessive cigarette butts?
Are the windows clean?
Is the parking lot maintained and clean?
Are the dumpster gates closed and the area around clean?
Does the landscaping appear to be clean and well maintained?
Are the floors, tables and seating clean and in good condition?
Are the restrooms cleaned and stocked? Free of odor? Seats Secure?
Are the trash containers clean and in good condition? Liners tucked? No odors?
Is the coffee area clean, stocked and clutter free?
Is the front counter clean and clutter free?
Are the ceiling vents clean and free of dust or build up?
Is the casework in good repair and well maintained?
Is overall interior condition appealing and welcoming to the customer? (Lighting, temperature, music volume, ect)
Are the floors swept, mopped, and maintained?
Are the vents free of dust and build up?
Are the porcelain surfaces clean and maintained?
Is there any build up preset on the walls, ceiling, or doorframe?
Is the front counter area clean and appealing from the customers perspective?
Is the topping bar clean, organized, and well maintained?
Are the cooler units clean and organized?
Are the gasket clean and maintained?
Are the ice machines cleaned regularly and free of mold?
Is the under shelf storage organized and presentable?
Is it free of dust?
Are the floors, walls and baseboards clean and in good condition?
Is all refrigerated equipment clean and functioning properly? Gaskets, fan guard, shelving, stocked correctly, no expired products.
Is all lighting working and in good repair? No bugs, dust or cracked lenses.
Is the kitchen floor in good repair? Free of build up, items on the floor (6”), ect..
Is all required equipment working and in good repair?
Is the dry storage area organized, clean, and with all product within shelf life?
Are all storage areas clean and organized? Box flaps, shelving labeled.
Are all pieces of equipment clean and well maintained?
Are all scales available and in working use?
Are thermometers in all required spots and are they within range?
Is the roll warmer available, working, and within temperature?
Is the oven available, working, and cooking product to standards?
Is the warmer clean and free of build up?
Is the mixer clean and in working order?
What product(s) did you order?
Was your roll build correct?
What topping(s) did you order?
We're your toppings assembled correctly?
What was the temperature of your roll?
If asked, does the staff on hand have a reasonable understanding of the allergy process?
Can the staff demonstrate the process if asked?
Are all allergen products properly stored and secured?
Are all rolls within the correct weight specifications?
Are all rolls cooked properly?
Are all rolls prepared properly?
Are rolls being timed accurately and correctly?
Are all frostings made correctly?
Are all frosting containers clean and covered with a spoon?
Are frosting containers being cleaned properly on a tracked system?
Are all standard varieties available?
Are all Limited Time Offer varieties available and made to specification?
Are portioning guides available and followed?
Are toppings stored correctly?
Are the toppings fresh? (No rotting fruit, crusted pie crumble, stale cookie dough, ect...)
Are all required toppings available?
Is the topping area clean and appealing to the eye?
Are cookies available, made correctly, and packaged correctly?
Are brownies available, made correctly, and packaged correctly?
Are baby buns available, made correctly, and packaged correctly?
Are cinnacakes available (look for boxes), are they advertised, and made correctly?
Are all employees free of illness?
Is the store free of flood?
Is the store free of pests?
Is the store free of adulterated product?
Are hand washing sinks available and working?
Are temperatures being recorded and are they accurate?
Is running hot and cold water available?
Does the store have adequate staffing to accommodate customer demand?
Does the staff smile and make the customers feel welcomed?
Does the staff give a proper greeting to customers as they enter?
Does the staff display a reasonable understanding of the menu with the ability to guide the customer?
Is the staff wearing approved Cinnaholic uniforms?
Are All brand required menu items are available?
Have all items on the local menu been approved?
Is the display case properly in use?
Are all items logo’d?
ie: clam shells, bags, coffee sleeves, and cups (Canada)
Are items being ordered through approved suppliers?
Are all mandatory posters displayed?
Are NDA Forms available and enforced for all employees?
Are I-9 forms available?
Is the ordering process streamlined and following a par sheet?
(If store is out of numerous products mark this as a No.)
Are checklists posted and available to the staff?
Are all recipes posted and available to the staff?
Are catering menus available and offered upon request?
Is the loyalty program utilized?
Is there a coupon system in place to help promote business?
Is there a sampling program available (all day, during rush hours, ect..)?