Compliance Operation Report

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Time and date of visit:

  Date

Exterior Cleanliness

• Are the awnings clean and presentable?

  Yes

  No

  N/A

• Do the sidewalks appear to be clean? Free of stains and excessive cigarette butts?

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Is the parking lot maintained and clean?

  Yes

  No

  N/A

• Are the dumpster gates closed and the area around clean?

  Yes

  No

  N/A

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• Comments:

Interior Cleanliness

• Are the floors, tables and seating clean and in good condition?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked? Free of odor? Seats Secure?

  Yes

  No

  N/A

• Are the trash containers clean and in good condition? Liners tucked? No odors?

  Yes

  No

  N/A

• Is the coffee area clean, stocked and clutter free?

  Yes

  No

  N/A

• Is the front counter clean and clutter free?

  Yes

  No

  N/A

• Are the ceiling vents clean and free of dust or build up?

  Yes

  No

  N/A

• Is the casework in good repair and well maintained?

  Yes

  No

  N/A

• Is overall interior condition appealing and welcoming to the customer? (Lighting, temperature, music volume, ect)

  Yes

  No

  N/A

• Comments:

Bathrooms

• Are the floors swept, mopped, and maintained?

  Yes

  No

  N/A

• Are the vents free of dust and build up?

  Yes

  No

  N/A

• Are the porcelain surfaces clean and maintained?

  Yes

  No

  N/A

• Is there any build up preset on the walls, ceiling, or doorframe?

  Yes

  No

  N/A

Behind Line Cleanliness

• Is the front counter area clean and appealing from the customers perspective?

  Yes

  No

  N/A

• Is the topping bar clean, organized, and well maintained?

  Yes

  No

  N/A

• Are the cooler units clean and organized?<br>Are the gasket clean and maintained?

  Yes

  No

  N/A

• Are the ice machines cleaned regularly and free of mold?

  Yes

  No

  N/A

• Is the under shelf storage organized and presentable?<br>Is it free of dust?

  Yes

  No

  N/A

• Comments:

Kitchen Cleanliness

• Are the floors, walls and baseboards clean and in good condition?

  Yes

  No

  N/A

• Is all refrigerated equipment clean and functioning properly? Gaskets, fan guard, shelving, stocked correctly, no expired products.

  Yes

  No

  N/A

• Is all lighting working and in good repair? No bugs, dust or cracked lenses.

  Yes

  No

  N/A

• Is the kitchen floor in good repair? Free of build up, items on the floor (6”), ect..

  Yes

  No

  N/A

• Is all required equipment working and in good repair?

  Yes

  No

  N/A

• Is the dry storage area organized, clean, and with all product within shelf life?

  Yes

  No

  N/A

• Are all storage areas clean and organized? Box flaps, shelving labeled.

  Yes

  No

  N/A

• Comments

Equipment Care

• Are all pieces of equipment clean and well maintained?

  Yes

  No

  N/A

• Are all scales available and in working use?

  Yes

  No

  N/A

• Are thermometers in all required spots and are they within range?

  Yes

  No

  N/A

• Is the roll warmer available, working, and within temperature?

  Yes

  No

  N/A

• Is the oven available, working, and cooking product to standards?

  Yes

  No

  N/A

• Is the warmer clean and free of build up?

  Yes

  No

  N/A

• Is the mixer clean and in working order?

  Yes

  No

  N/A

• Comments:

Product Quality

• What product(s) did you order?

• Was your roll build correct?

  Yes

  No

  N/A

• What topping(s) did you order?

• We're your toppings assembled correctly?

  Yes

  No

  N/A

• What was the temperature of your roll?

• Comments:

Allergy Process

• If asked, does the staff on hand have a reasonable understanding of the allergy process?

  Yes

  No

  N/A

• Can the staff demonstrate the process if asked?

  Yes

  No

  N/A

• Are all allergen products properly stored and secured?

  Yes

  No

  N/A

• Comments:

Rolls

• Are all rolls within the correct weight specifications?

  Yes

  No

  N/A

• Are all rolls cooked properly?

  Yes

  No

  N/A

• Are all rolls prepared properly?

  Yes

  No

  N/A

• Are rolls being timed accurately and correctly?

  Yes

  No

  N/A

• Comments:

Frostings

• Are all frostings made correctly?

  Yes

  No

  N/A

• Are all frosting containers clean and covered with a spoon?

  Yes

  No

  N/A

• Are frosting containers being cleaned properly on a tracked system?

  Yes

  No

  N/A

• Are all standard varieties available?

  Yes

  No

  N/A

• Are all Limited Time Offer varieties available and made to specification?

  Yes

  No

  N/A

• Comments:

Toppings

• Are portioning guides available and followed?

  Yes

  No

  N/A

• Are toppings stored correctly?

  Yes

  No

  N/A

• Are the toppings fresh? (No rotting fruit, crusted pie crumble, stale cookie dough, ect...)

  Yes

  No

  N/A

• Are all required toppings available?

  Yes

  No

  N/A

• Is the topping area clean and appealing to the eye?

  Yes

  No

  N/A

• Comments:

Other Products

• Are cookies available, made correctly, and packaged correctly?

  Yes

  No

  N/A

• Are brownies available, made correctly, and packaged correctly?

  Yes

  No

  N/A

• Are baby buns available, made correctly, and packaged correctly?

  Yes

  No

  N/A

• Are cinnacakes available (look for boxes), are they advertised, and made correctly?

  Yes

  No

  N/A

• Comments:

Health Code Standards

• Are all employees free of illness?

  Yes

  No

  N/A

• Is the store free of flood?

  Yes

  No

  N/A

• Is the store free of pests?

  Yes

  No

  N/A

• Is the store free of adulterated product?

  Yes

  No

  N/A

• Are hand washing sinks available and working?

  Yes

  No

  N/A

• Are temperatures being recorded and are they accurate?

  Yes

  No

  N/A

• Is running hot and cold water available?

  Yes

  No

  N/A

• Comments

Customer Service

• Does the store have adequate staffing to accommodate customer demand?

  Yes

  No

  N/A

• Does the staff smile and make the customers feel welcomed?

  Yes

  No

  N/A

• Does the staff give a proper greeting to customers as they enter?

  Yes

  No

  N/A

• Does the staff display a reasonable understanding of the menu with the ability to guide the customer?

  Yes

  No

  N/A

• Is the staff wearing approved Cinnaholic uniforms?

  Yes

  No

  N/A

• Comments:

Menu Items

• Are All brand required menu items are available?

  Yes

  No

  N/A

• Have all items on the local menu been approved?

  Yes

  No

  N/A

• Is the display case properly in use?

  Yes

  No

  N/A

• Comments:

Brand Awareness

• Are all items logo’d? <br>ie: clam shells, bags, coffee sleeves, and cups (Canada)

  Yes

  No

  N/A

• Are items being ordered through approved suppliers?

  Yes

  No

  N/A

• Are all mandatory posters displayed?

  Yes

  No

  N/A

• Comments:

Administrative Obligations

• Are NDA Forms available and enforced for all employees?

  Yes

  No

  N/A

• Are I-9 forms available?

  Yes

  No

  N/A

• Is the ordering process streamlined and following a par sheet? <br>(If store is out of numerous products mark this as a No.)

  Yes

  No

  N/A

• Are checklists posted and available to the staff?

  Yes

  No

  N/A

• Are all recipes posted and available to the staff?

  Yes

  No

  N/A

• Comments:

Marketing

• Are catering menus available and offered upon request?

  Yes

  No

  N/A

• Is the loyalty program utilized?

  Yes

  No

  N/A

• Is there a coupon system in place to help promote business?

  Yes

  No

  N/A

• Is there a sampling program available (all day, during rush hours, ect..)?

  Yes

  No

  N/A

• Comments

Overall Visit Comments

• Auditor Comments:

• Auditor Signature

  Sign

MOD Comments and Acknowledgement

• MOD Comments:

• By signing this form you acknowledge the following; that you have reviewed this report with the auditor, that you have 10 days to correct any of the negative findings in this report. Failure to correct negative findings within the specified time will result in disciplinary action up to and including termination of employment.

  Sign