Routine VISIT

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Visual - Guest Appearance

• Landscape / General Appearance: Grounds are tidy- free of trash and weeds / Lawn Mowed / Generally appealing

  Yes

  No

  N/A

• Menus - Including DT: Inspect every menu board - verify they are clean and in good repair (including PAYS), POP is correct (current, proper placement) and confirm all monthly elements are posted / Confirm current suggestive sell cards are posted

  Yes

  No

  N/A

• Patio: Clean and neat - In good repair - Safe

  Yes

  No

  N/A

• Lighting: If PM visit - verify all neon, menu, canopy, and sign

  Yes

  No

  N/A

• Windows: Clean and neat - no unnecessary clutter (if painted, is message current and professional looking), nothing in window-seals

  Yes

  No

  N/A

• Lot / Sidewalks: Clean - free of trash and stains / Trash cans clean / Dumpster area clean and gates-doors closed

  Yes

  No

  N/A

• Signs: No hand written signs

  Yes

  No

  N/A

• Rest Rooms: Clean and well stocked - mechanically sound - including locks, Checklists in use

  Yes

  No

  N/A

• Notes:

Interior

• Organization / Housekeeping: Store organized / Clean and neat

  Yes

  No

  N/A

• Equipment: All equipment clean and in working condition - if not, list repair/replacement needed and timing under "notes"

  Yes

  No

  N/A

• Notes:

Service

• Reply Time:

  Yes

  No

  N/A

• Delivery Time:

  Yes

  No

  N/A

• Ketchup/Salt Procedures: Observe actual practice of crew - not in bag but offered at delivery

  Yes

  No

  N/A

• Mints / Napkins: Mints and napkins at expo station in white trays and sent out with every order

  Yes

  No

  N/A

• Notes:

Product Quality:

• Sandwich / Side Item: Hot, fresh, seasoned, dressed properly, good tasting, packaging correct, and FF/TT salted

  Yes

  No

  N/A

• Drink: Proper amount of ice, no spillage, good tasting

  Yes

  No

  N/A

• Current Promotional Items: Recipe followed, packaging correct

  Yes

  No

  N/A

• Hold Timers: All holding timers working and in use

  Yes

  No

  N/A

• Product Levels / Bread: Appropriate cooked product levels / Bread Quality (enter bread expiration date)

  Yes

  No

  N/A

• Select date

  Date

• Notes:

Image

• Management / Crew Appearance: Uniforms/Grooming clean and sharp - facial hair neatly trimmed- no off duty employees hanging around

  Yes

  No

  N/A

• Counters/Tables/Shelves: All counters/tables/shelves clean and free of clutter

  Yes

  No

  N/A

• Notes:

Time, Temp, and Other

• Verify all temperature logs: In place and in use, corrective actions recorded, use to determine need for critical audit?

  Yes

  No

  N/A

• Cleaning Calendar in Use: Up to date on all equipment cleaning, all chore lists/equip. maint. schedule up to date

  Yes

  No

  N/A

• Labor/Schedule: Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct

  Yes

  No

  N/A

• Deposits Verified: Per policy on every visit, DSR filled out, no deposits in safe, safe locked, and all policies are being followed

  Yes

  No

  N/A

• Critically Late Tickets (less than 5%):

  Yes

  No

  N/A

• Notes:

Notes:

• Supervisor

  Sign

• I agree by signing I will make the needed changes in a timely manner agreed on by myself and my supervisor

• Manager

  Sign