Retail Store Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sales:

• Is store making budget?

  Yes

  No

  N/A

• Is store making stretch?

  Yes

  No

  N/A

• Is stores percentage beating last years sales?

  Yes

  No

  N/A

• Is the store manager sending a weekly recap to regional manager?

  Yes

  No

  N/A

• Is the goal calendar and contests being posted? With the most recent information.

  Yes

  No

  N/A

• Are employee's aware of the daily goal and contests? Are all members displaying team effort?

  Yes

  No

  N/A

Salesfloor

• Is the sales floor set for the current season?

  Yes

  No

  N/A

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  Media

• Are the glass showcases full with sellable merchandise?

  Yes

  No

  N/A

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  Media

• Are the toppers neat and full?

  Yes

  No

  N/A

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  Media

• Is the store signage correct? Prices points, Return Policy posted?

  Yes

  No

  N/A

• Are the clothing racks full and colorized?

  Yes

  No

  N/A

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  Media

• How many rejected quality pieces in a 4 ft section? All departments should be verified.

  Yes

  No

  N/A

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  Media

• What is the quality of shoes?

  Yes

  No

  N/A

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  Media

• Are shoes being priced up?

  Yes

  No

  N/A

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  Media

• Are the shoe racks colorized and full?

  Yes

  No

  N/A

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  Media

Production

• Is the production room set up properly? Does it flow?

  Yes

  No

  N/A

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  Media

• Is the production room, neat, clean and safe?

  Yes

  No

  N/A

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  Media

• Does the breakdown table have only necessary items for breakdown on table?

  Yes

  No

  N/A

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  Media

• Is the system being worked properly? With dandux, totes and Gaylord's?

  Yes

  No

  N/A

• Do the hangers know their daily goals?

  Yes

  No

  N/A

• Is each hanger using their own hang sheet?

  Yes

  No

  N/A

• Is the manager verifying the clothing racks going to the salesfloor?

  Yes

  No

  N/A

Ecom and Shopgoodwill

• Is the store scanning 250 books or more daily?

  Yes

  No

  N/A

• Are acceptable scanned books labeled and placed in a blue tote?

  Yes

  No

  N/A

• Unaccepted books in a Gaylord or sold on the salesfloor?

  Yes

  No

  N/A

• Is the store sending weekly items to Shopgoodwill ?

  Yes

  No

  N/A

• Is the store labeling all items placed in tote for Shopgoodwill ?

  Yes

  No

  N/A

Customer Service

• Has the store received a customer complaint? If yes what was the nature of the complaint.

  Yes

  No

  N/A

• Are customers being greeted when entering store in a friendly manner?

  Yes

  No

  N/A

• Are all customers being given a receipt for their purchase?

  Yes

  No

  N/A

• Are the donors being greeted promptly and assisted in a friendly manner?

  Yes

  No

  N/A

• Are the donors being offered a receipt, asked to return and thanked for their donation?

  Yes

  No

  N/A

• Are all employees in Goodwill proper uniform?

  Yes

  No

  N/A

Housekeeping and Facilites

• Is the parking lot and sidewalks free of trash and cigarette butts?

  Yes

  No

  N/A

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  Media

• Are the fixtures and sales floor free of dust?

  Yes

  No

  N/A

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  Media

• Has the sales floor been swept and mopped if needed?

  Yes

  No

  N/A

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  Media

• Is the break room clean?

  Yes

  No

  N/A

• Are the bathrooms clean and stocked?

  Yes

  No

  N/A

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  Media

• Is the office clean and organized?

  Yes

  No

  N/A

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  Media

• Is the cash wrap clean and dust free?

  Yes

  No

  N/A

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  Media

• Does the store have any facility issues that need to be reported?

  Yes

  No

  N/A

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  Media

Safety

• Are all aisle ways clear and free of items on the floor?

  Yes

  No

  N/A

• All fire exits clear of items?

  Yes

  No

  N/A

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  Media

• Are all fire extinguishers clear and free of items within a 3 ft section?

  Yes

  No

  N/A

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  Media

• All electrical cords rubber banded?

  Yes

  No

  N/A

• All tagging guns have been covered when not being used?

  Yes

  No

  N/A

• Do all employees have closed toe and heel shoes on for protection?

  Yes

  No

  N/A

IT and Equipment

• Is the iPad secure in the office?

  Yes

  No

  N/A

• All register iPads working properly?

  Yes

  No

  N/A

• Is the Bluetooth free and clear of items?

  Yes

  No

  N/A

• Do the store phones work?

  Yes

  No

  N/A

• Is the IT log book up to date?

  Yes

  No

  N/A

Security

• Is Loomis picking up the nightly deposits?

  Yes

  No

  N/A

• Is the Loomis log being filled out?

  Yes

  No

  N/A

• All deposits being secured in the Loomis safe nightly?

  Yes

  No

  N/A

• Are the $200.00 tills being secured in the dial safe at closing?

  Yes

  No

  N/A

• Are the keys to the Loomis safe being kept in the dial safe?

  Yes

  No

  N/A

• Are the cameras / dvr working properly?

  Yes

  No

  N/A

• Are two people entering the building together?

  Yes

  No

  N/A

• Has there been any security breaches? Give details if Yes.

  Yes

  No

  N/A

Paper Work Audit

• Does the pretty cash with receipts calculate to $100.00?

  Yes

  No

  N/A

• Has all loose coin or donated money been turned into Regional?

  Yes

  No

  N/A

• Have all employee purchase logs and refund logs at end of the month been submitted to Regional?

  Yes

  No

  N/A

• Has the dsr monthly paperwork been organized for end of month pick up?

  Yes

  No

  N/A

• Is the refund log being filled out completely? With 2 signatures, original receipt attached,customers signature and phone number?

  Yes

  No

  N/A

Human Resources

• Are there any employees within 90 days of employment?

  Yes

  No

  N/A

• 30/60/80 performance reviews completed and originals turned in?

  Yes

  No

  N/A

• Is the store manager using the employee logs for all employee's?

  Yes

  No

  N/A

• Is the manager keeping a communication log book and management signing to acknowledge?

  Yes

  No

  N/A

• Is the store holding monthly staff meetings?

  Yes

  No

  N/A

• Did the Regional receive monthly store meeting minutes?

  Yes

  No

  N/A

• Are the current WComp and 5 for 5 posters displayed in a common area?

  Yes

  No

  N/A

• Regional Manager:

  Sign

• Store Management:

  Sign