Retail Store Audit

• Document No.

• Audit Title

• Store

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Section A: (Scoreable)

• Q1. Is the visitors book available and in use?

  Yes

  No

  N/A

• Q2. Is the FRA & GRA in date and store in the correct section of the red folder?

  Yes

  No

  N/A

• Q3. Is the fire panel free from warning lights?

  Yes

  No

  N/A

• Q4. Are the fire exits clear and unlocked?

  Yes

  No

  N/A

• Q5. Fire door opens freely?

  Yes

  No

  N/A

• Q6. Is the electricity distribution board/cupboard clear of obstruction?

  Yes

  No

  N/A

• Q7. Is the electricity cupboard clear & locked?

  Yes

  No

  N/A

• Q8. Is the fire log book completed?

  Yes

  No

  N/A

• Q9. Is the lighting to acceptable levels in critical areas?

  Yes

  No

  N/A

• Q10. Are any maintenance issues reported?

  Yes

  No

  N/A

• Q11. Are the stairs clear and free of trip hazards?

  Yes

  No

  N/A

• Q12. Is the shop floor free of trip hazards?

  Yes

  No

  N/A

• Q.13 Are the back areas free of trip hazards?

  Yes

  No

  N/A

• Q.14 Are the housekeeping standards met?

  Yes

  No

  N/A

• Q.15 Are the welfare facilities adequate?

  Yes

  No

  N/A

• Q16. Are the outside bins lockable and secure?

  Yes

  No

  N/A

• Q17. Are ALL accidents/incidents reported?

  Yes

  No

  N/A

• Q18. Have any safeguarding issues or concerns been raised?

  Yes

  No

  N/A

• Q19. COVID: Is the store COVID secure

  Yes

  No

  N/A

Section B (Scoreable)

• First Impressions

• Q1. Does the store front meet standards?

  Yes

  No

  N/A

• Q2. Does the window display meet standards?

  Yes

  No

  N/A

• Shop Floor

• Q3. Is the sales floor density at an acceptable standard?

  Yes

  No

  N/A

• Q4. Are the correct date guidelines being followed for the stock rotation?

  Yes

  No

  N/A

• Q5. Are the correct price tickets being used?

  Yes

  No

  N/A

• Q6. Are the stock & fixtures clean?

  Yes

  No

  N/A

• Q7. Is the till area clean and tidy?

  Yes

  No

  N/A

• Q8. Good customer experience?

  Yes

  No

  N/A

• Q9. Are the merchandising and displays to standard?

  Yes

  No

  N/A

• Back of House

• Q10. Is the back of house storage & organisation to standards?

  Yes

  No

  N/A

• Q11. Is the waste management applied to standards?

  Yes

  No

  N/A

• Q12. Is the stock flow to standard?

  Yes

  No

  N/A

• IT and Technology

• Q13. Customer tablet in stand charged and working?

  Yes

  No

  N/A

• Q14. Staff tablet secure, charged & working?

  Yes

  No

  N/A

• Security

• Q15. Are all keys secure?

  Yes

  No

  N/A

• Q16. Is the safe secure?

  Yes

  No

  N/A

• Q17. Is the shop floor secure?

  Yes

  No

  N/A

• Q18. Is the back of house secure?

  Yes

  No

  N/A

• Q19. Are personal possessions secure?

  Yes

  No

  N/A

Section C

• 1. Donated Sales

• 2. Gift Aid

• 3. Other Income

• 4. Sales Floor

• 5. Stock Management

• 6. Collections, deliveries & drivers:

• 7. Stock Generation

• 8. IT & Technology

• 9. Stock Generation Management

• 10. People

• 11. Customer Experience

• 12. Central Initiatives

Store Visit Sign off

• RAM Name

• RAM Signature

  Sign

• Date

  Date

• Store Manage Name

• Store Manager Signature

  Sign

• Date

  Date