Risk Evaluation 4.0

• Risk Evaluation 4.0

• Branch

• Conducted on

  Date

• Prepared by

• Key: Green = Compliant Amber = Requires improvement Red = Non compliant / High risk

Branch Security / Facility

• Is the key box secured at all times?

  0

  1

  2

• Are all vehicles on site secured?

  0

  1

  2

• Is the alarm / CCTV fully operational and in use?

  Yes

  No

• Is the car park organised / evidence of a proactive car park plan?

  Yes

  No

Underwriting

• Audit 10 tickets and assess for compliance?

  1

  2

  3

  4

  5

• Is there evidence of ticket auditing by the management team?

  0

  1

  2

• Are retail balances in line with group policy?

  0

  1

  2

• Are pended tickets managed in line with group policy?

  0

  1

  2

• Are call backs being proactively managed and worked daily?

  0

  1

  2

• Are all U21 rentals in line with group policy?

  Yes

  No

• Is ID3 Compliance in line with group process?

  0

  1

  2

• Are FNOL cards in place and being used proactively?

  0

  1

  2

• Are employees wearing / using the etool / evaluator

  Yes

  No

Compliance

• Is customer data secured in line with group policy?

  Yes

  No

• Is the Health & Safety manual present and up to date?

  Yes

  No

• Is there an Ops plan in place and being actively used?

  Yes

  No

• Is the branch OX/DX Tracker in place and up to date?

  0

  1

  2

• Is the branch tracking MTD PD & Uninsured losses?

  0

  1

  2

• Is the branch compliant on the missing docs report?

  Yes

  No

• Is the branch completing an end of day reconciliation on USG daily?

  Yes

  No

• Are daily VSA spot checks being completed and filed daily?

  0

  1

  2

• Have all employees been observed completing boot to boot inspections to the required standards?

  Yes

  No

• Does the branch have a sufficient supply of contracts / COC's / Etools and other VSA supplies?

  Yes

  No

• Is there evidence employee hours are being managed with regular lunch breaks taken?

  0

  1

  2

• Is there evidence of an active safe driving policy including a countdown board?

  0

  1

  2

• Are the Risk BHAG goals posted in branch and are employees aware?

  Yes

  No

ESQI / Growth

• Are all employees dressed in line with group policy? (Erac / Agency)

  Yes

  No

• Is there evidence of a positive attitude / employee engagement at the branch?

  Yes

  No

• Is the counter coach present and giving feedback?

  0

  1

  2

• Are the branch actively using the SFL with every customer including a robust corporate plan?

  0

  1

  2

• Additional Comments

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