Risk Focus - Personal Safety (National) (January 2021)

• Site conducted

  Select

• Conducted on

  Date

• Manager completing risk focus verification

• Manager has completed Leading Safely at Target training course

  Yes

  No

  N/A

• Verification must be led by member of management team up to date with Leading Safely at Target

Team members supporting manager

• Add name of team member

Risk methodology

• For each Hazard the following process has been applied to identify hazard, outline risk value and outline existing controls for verification.<br><br>Step 1. Identify Hazard and outline detail.<br>e.g. Risk of collapse of structure, crushing customer on sales floor.<br>e.g. Risk of laceration to customer / team member due to sharp edges of structure.<br><br>Step 2. Assign Risk Level based upon Risk Value with controls in place.<br>Severity – What is the most likely consequence/outcome that would result from the hazard?<br>Likelihood – What is the chance of an incident occurring and the chosen severity, being the outcome?<br><br>Step 3. Outline existing controls in place or already instigated <br>e.g. Redesign: Structure has been engineering and tested to hold minimum 250kg.<br>e.g. Elimination: Edges have been bevelled to eliminate sharp edges on unit.

  Yes

  No

  N/A

• Severity & Likelihood Table

• Risk Table

• Risk control table

Driving for work (Company or Similar Non-Commercial Vehicles)

• Confirm all controls listed are in place. If control not in place, generate "Action" and close out

Step / Topic - Driving vehicles for work

Hazard (including outcome): Inconsistent skill and experience level of drivers operating vehicles for work resulting in vehicle collisions: Medium - 2C

• National - Company Vehicles are only to be used for work purposes. National contracts in place for management of work vehicles.

  Yes

  No

  N/A

• Site - Line Manager checks Team Member is licensed prior to loaning a company motor vehicle or hiring a vehicle for work.

  Yes

  No

  N/A

• Site - If no company vehicle available and need is urgent - Line Manager to confirm with Team Member Insurance coverage and vehicle road worthiness.

  Yes

  No

  N/A

Step / Topic - Driving to and through remote or isolated locations

Hazard (including outcome): Motor vehicle colliding with other vehicle, animals, breakdown, out of phone range, changing road conditions: Medium - 2C

• Site - Drivers to have valid Driver’s Licence and follow road rules at all times Road Signs.

  Yes

  No

  N/A

• Site - Company vehicles maintained to manufacturer and company fleet standards.

  Yes

  No

  N/A

• Site - High visibility vests available and worn for breakdown situations.

  Yes

  No

  N/A

• Site - Use of Breakdown Warning Triangles if provided by manufacturer.

  Yes

  No

  N/A

• Site - Vehicle First Aid Kit installed and maintained.

  Yes

  No

  N/A

• Site - Team Members are aware how to contact Roadside Assist facilities in event of an incident.

  Yes

  No

  N/A

Step / Topic - Driving vehicles for work during daylight

Hazard (including outcome): Exposure to sunburn, heat and glare, UV radiation: Low - 4C

• Site - Team members take appropriate precautions (wear sunscreen etc).

  Yes

  No

  N/A

Step / Topic - Driving hired vehicles for work

Hazard (including outcome): Unfamiliar with vehicle and location resulting in increased anxiety/stress, lack of concentration on the road resulting in motor vehicle accident: Medium - 2C

• Site - Use of reputable Hire Companies (Company Preferred Providers & booking service).

  Yes

  No

  N/A

• Site - Street/Road Maps included in hire car arrangements.

  Yes

  No

  N/A

• Site - Team members to take time to familiarise themselves with the vehicle prior to driving off.

  Yes

  No

  N/A

Step / Topic - Team members borrowing a company vehicle for work

Hazard (including outcome): Unfamiliar with vehicle and location resulting in increased anxiety/stress, lack of concentration on the road resulting in motor vehicle accident: Medium - 2C

• Site - Only company fleet vehicles used.

  Yes

  No

  N/A

• Site - Company fleet vehicles maintained to manufacturers and company fleet standards.

  Yes

  No

  N/A

• Site - Vehicle logbook is completed prior to using Company vehicles.

  Yes

  No

  N/A

Step / Topic - Using a hand held mobile phone when driving a vehicle

Hazard (including outcome): Motor vehicle accident due to lack of concentration and attempting to hold the phone and drive. Road Traffic rules infringement (illegal in all states and territories) if using a hand held phone: Medium - 2C

• Site - Road traffic rules prohibit use of hand held telephone devices while driving in all states & territories.

  Yes

  No

  N/A

• Site - Team Members when driving are never to use a hand held phone unless stopped in a designated stopping/parking area.

  Yes

  No

  N/A

• Site - Stop car and pull off road if safe to do so before answering hand held telephone or making calls.

  Yes

  No

  N/A

• Site - Hands free devices (Bluetooth) and hands free car kits available in some company vehicles.

  Yes

  No

  N/A

Step / Topic - Long distance driving of vehicles in course of work i.e. outside metro area

Hazard (including outcome): Driver fatigue-resulting in reduced concentration, slowed reaction times, and micro-naps and resulting in Motor Vehicle Accident which may involve company vehicle, another vehicle, object, person or animal: Medium - 2C

• Site - TM stop, revive every 2 hours for extended trips.

  Yes

  No

  N/A

• Site - Team consider car pooling for travelling to business events.

  Yes

  No

  N/A

Step / Topic - Manual handling of luggage e.g. documents/training material, from office, in to and out of vehicle and to destination

Hazard (including outcome): Carrying boxes/containers of files/documents/training materials over a distance from office to vehicle and loading in to vehicle, resulting in musculoskeletal (sprain/strain) injury: Medium - 3C

• Site - Seek assistance from other team members as required.

  Yes

  No

  N/A

• Site - Some team members have wheeled carry on size luggage/computer.

  Yes

  No

  N/A

Step / Topic - Manual handling removing a spare tyre from the boot and changing a flat tyre

Hazard (including outcome): Musculoskeletal injury if attempting to change a tyre when not trained to do so: Medium - 3C

• National - Company vehicles provided with Road Assistance Services.

  Yes

  No

  N/A

• Site - Vehicle contains manufacturers operating manual available in vehicle contains instruction on removing and changing a tyre.

  Yes

  No

  N/A

• Site - Aware of how to contact Road Assistance Services.

  Yes

  No

  N/A

Sign off

• Manager sign off who is completing risk focus verification

• Team member involved with consultation

Any other team member sign off involved with consultation

• Team member involved with consultation

Biological Hazards & Sharps

• Confirm all controls listed are in place. If control not in place, generate "Action" and close out

Step / Topic - Biological fluids/matter

Hazard (including outcome): Contact with body fluids (i.e. blood) causing infection/illness, exposure to biological waste during handling and disposal causing infection/illness: Medium - 1D

• National - Contractor sourced for the removal of biological materials based on type and size of spills.

  Yes

  No

  N/A

• Site - Simple spill response procedures and PPE required during clean-up or removal of biological substances is available within spill kit.

  Yes

  No

  N/A

• Site - Team members are trained in and comply with Team Member Safety Training. Items contaminated with blood or bodily fluids in a double sealed bag and then dispose in the general waste, or sanitary bins if small.

  Yes

  No

  N/A

• Site - Medical assistance following contact with potentially inflected blood or bodily fluids is taken, including needle stick injury. PPE available at store level: gloves, spill kit (if appropriate).

  Yes

  No

  N/A

• Site - Any non-disposable equipment or surfaces exposed to blood or bodily fluids is cleaned using approved cleaning chemicals and associated personal protective equipment. Site seeks assistance for excessive amounts of bodily fluids.

  Yes

  No

  N/A

• Site - Mops are disinfected with bleach following the clean-up of biological spills.

  Yes

  No

  N/A

Step / Topic - Handling potentially contaminated sharps

Hazard (including outcome): Contact with syringes causing needle stick injury and illness. Exposure to unknown biological liquids/solids (i.e. urine) causing infection/illness: Medium - 1D

• National - Sharps containers available on Blackwoods for store order.

  Yes

  No

  N/A

• Site - Site has syringe disposal pack available in store. Item ordered via Blackwoods (item number 08475646).

  Yes

  No

  N/A

• Site - Team members are aware to never attempt to put the plastic cover back on sharps, (i.e. if cover has fallen off needle). Dispose containers via sanitary collection agency or local pharmacy.

  Yes

  No

  N/A

• Site - Team members are aware and always wash hands thoroughly with soap and warm water for at least 20 seconds after administering first aid and/or cleaning equipment surfaces and/or disposing of items exposed to blood or bodily fluids.

  Yes

  No

  N/A

Step / Topic - First aid attendance

Hazard (including outcome): Exposure to bodily fluids during first aid attendance (i.e. other staff or customers) causing infection/illness: Medium - 2D

• Site - Team members or First aid attendants are aware for the mandatory use of infection control techniques when administering first aid.

  Yes

  No

  N/A

• Site - Team members are aware to ensure the use of a disposable mouth mask during first aid administration.

  Yes

  No

  N/A

Step / Topic - Communicable disease (Airborne)

Hazard (including outcome): Exposure to airborne matter causing illness / disease: Medium - 3C

• Site - Routine cleaning of phone headsets and handsets in high-risk periods (winter) is implemented.

  Yes

  No

  N/A

Step / Topic - Personal Hygiene

Hazard (including outcome): Poor personal hygiene exposing team member, other staff or customers to illness /infection /or disease: Medium - 3C

• Site - Dress Code standards established and team member acknowledgement.

  Yes

  No

  N/A

• Site - Clean facility inspections conducted as per SHIC.

  Yes

  No

  N/A

• Site - Team members wash hands after going to the toilet and before consuming food.

  Yes

  No

  N/A

Step / Topic - Pests (Vermin, insects, etc.)

Hazard (including outcome): Exposure to pests and/or products of pests causing illness / disease: Medium - 2D

• National - Scheduled inspections conducted of storage areas to ensure pest sources are under control. Scheduled maintenance and cleaning of pest control equipment in store (zappers, automatic fly spray outlets, rodent baits).

  Yes

  No

  N/A

• Site - Site reports any pest activity to have controlled. Facilities maintained not to promote pest activity.

  Yes

  No

  N/A

Step / Topic - Picking up and disposing of litter

Hazard (including outcome): Exposure to sharps or other biological waste causing infection / illness / disease: Medium - 2D

• Site - Pincers available for rubbish collection. Bags are moved in container and not carried against the body.

  Yes

  No

  N/A

• Site - Team members wear gloves when collecting rubbish, handling any items that have risk of biological matter.

  Yes

  No

  N/A

Step / Topic - Cleaning human fluids or waste off various surfaces including toilets, benches, floors and walls

Hazard (including outcome): Exposure to human fluids or waste (i.e. blood, vomit, saliva, urine, semen etc) during cleaning causing infection / illness or disease: Medium - 1D

• Site - Contractor called for large cleaning tasks that would put team member's safety in danger (e.g. large blood spills, excrement or soiling).

  Yes

  No

  N/A

• Site - Team members are aware to only clean where they can see, i.e. do not reach around in non-visible areas.

  Yes

  No

  N/A

Sign off

• Manager sign off who is completing risk focus verification

• Team member involved with consultation

Any other team member sign off involved with consultation

• Team member involved with consultation

Shopping Trolley Collection

• Confirm all controls listed are in place. If control not in place, generate "Action" and close out

Step / Topic - Trolley Collection

Hazard (including outcome): Injuries sustained from collecting trolleys. Fractures and bruising through being struck by uncontrolled release of elasticised straps. Team members working alone. Injuries from impact with vehicle or stationery object. Damage to customers vehicles hit by trolleys: Medium - 2C

• National - National contracts in place for high volume of to collect trolleys off site. Sites that collect own trolleys only designated if appropriate and trolleys can be collected within close proximity with no mobile plant required (e.g. trolley cart)

  Yes

  No

  N/A

• Site - Team Members designated to collect trolleys are trained in SWP Shopping Trolley Collection. Key points include;<br>- Never move more than seven (7) trolleys up a hill or travelator at one time. Never move trolleys on a travelator unless trolleys are fitted with appropriate travelator wheels/safety brakes.<br>- Never move more than ten (10) trolleys on the flat surface at one time.<br>- Never take trolleys down a hill/ramp.

  Yes

  No

  N/A

• Site - Team members report uncontrolled hazards in car parks to line manager so that repair can be arranged. Second person used to assist in recovering trolleys from difficult areas.

  Yes

  No

  N/A

• Site - Elasticised straps are not supplied for use. Availability and use of approved purpose designed trolley strap and connectors to secure trolleys before moving them. Available for order on Blackwoods (item code 02445033).

  Yes

  No

  N/A

Step / Topic - Working Outdoors

Hazard (including outcome): Exposure to environmental conditions (i.e. heat/cold) that may contribute to dehydration, sunstroke, hypothermia UV related effects or muscle fatigue: Low - 4C

• Site - Team members use weather protective clothing, sunglasses and raincoat (under safety vest when wet), drinking water (e.g. personal issue, dispensers in staff amenity room). Team members are provided with and use wide brimmed hats and sunscreen SPF 30 or greater.

  Yes

  No

  N/A

• Site - Collecting trolleys limited to avoid exposure to heat i.e. ½ hour per person between 11am and 3pm.

  Yes

  No

  N/A

Step / Topic - Lighting

Hazard (including outcome): Injury or damage caused by inability to see or make out enough detail for task demands, moving from light to dark or vice-versa or glare: Medium - 3C

• Site - Assess risk of collecting after dark. Implement procedures to reduce the risk eg always two people, adequate lighting, high visibility clothing/vests etc.

  Yes

  No

  N/A

Sign off

• Manager sign off who is completing risk focus verification

• Team member involved with consultation

Any other team member sign off involved with consultation

• Team member involved with consultation

Generic Risk Controls for Noise

• Confirm all controls listed are in place. If control not in place, generate "Action" and close out

Step / Topic - Noise Exposure

Hazard (including outcome): Exposure to sound levels above those set out in the National Standard for Occupational Noise resulting in permanent hearing loss: Medium - 3C

• National - Store noise levels assessed as part of national risk audits to identify and implement controls for noise exposure.

  Yes

  No

  N/A

• Site - As a guide, having to shout to be heard at arm’s length indicates that a sound level of approximately 85 dB (A) is present. This level of sound means that noise exposure limit may be approached.

  Yes

  No

  N/A

• Site - Identification and reporting to People and Capability Business Partner of situations where this may occur. Only managers to access areas that require noise controls.

  Yes

  No

  N/A

Hazard (including outcome): Fatigue and increased error rates due to high background noise levels: Low - 3D

• Site - Has sources of excess background noise been identified and controlled (e.g. Locate telephones to minimise potential background noise levels, locate noisy equipment (e.g. printers and photocopiers) away from workstations).

  Yes

  No

  N/A

Sign off

• Manager sign off who is completing risk focus verification

• Team member involved with consultation

Any other team member sign off involved with consultation

• Team member involved with consultation

Working Alone or in Isolation

• Confirm all controls listed are in place. If control not in place, generate "Action" and close out

Step / Topic - Working in Isolation or in a remote location

Hazard (including outcome): Severity and likelihood of undesirable outcomes increased as a result of working alone or in isolation: Medium - 2D

• National - National controls for working alone included in national safety training package.

  Yes

  No

  N/A

• National - Large and high trading stores issues issued with cordless phones with headset to enable easy communication.

  Yes

  No

  N/A

• Site - Rosters and workload are arranged to avoid working in isolation and working alone.

  Yes

  No

  N/A

• Site - Team members are not to access hazardous areas without direct supervision or consistent monitoring. Only managers assigned for these tasks.

  Yes

  No

  N/A

• Site - Where battery operated equipment i.e. mobile phone is provided for contact, ensure batteries are charged. Where possible, ensure emergency contact numbers are programmed into the equipment.

  Yes

  No

  N/A

• Site - When travelling, use a Travel Plan where appropriate or advise contacts of expected departure /arrival times.

  Yes

  No

  N/A

• Site - Team member have regular meal/drink/toilet breaks as per roster.

  Yes

  No

  N/A

Step / Topic - Travelling between sites for work related reasons

Hazard (including outcome): Team members being in a situation where they require assistance but their location is unknown resulting in increased hazard levels: Medium - 3C

• Site - Ensure team members travelling in remote areas to have Remote First Aid Kit.

  Yes

  No

  N/A

• Site - Line Managers to be conscious to minimise team members time/rostering/overwork/tiredness where possible.

  Yes

  No

  N/A

• Site - When travelling, use a Travel Plan where appropriate or advise contacts of expected departure /arrival times.

  Yes

  No

  N/A

• Site - Where possible team member to use company vehicle or hire car. If using a company vehicle ensure the vehicle company log must be completed.

  Yes

  No

  N/A

Step / Topic - Power Failure

Hazard (including outcome): Mains power interruption resulting in inability to communicate any hazardous situation: Low - 3D

• Site - Team members to be aware of emergency phone numbers in case of power failure.

  Yes

  No

  N/A

• Site - Charged torches are available at site.

  Yes

  No

  N/A

Step / Topic - Working at Home

Hazard (including outcome): Increased work environment hazards due to non-standard layouts: Low - 3D

• Site - Where applicable work environment checklist to be completed and provided to line manager.

  Yes

  No

  N/A

Step / Topic - Contractor Management

Hazard (including outcome): Additional hazards when managing contractors in remote sites or isolated areas, e.g. roof spaces: Medium - 3D

• National - National facilities contracts in place to adequately provide contractor coverage for maintenance, utilities and repair tasks.

  Yes

  No

  N/A

• Site - Contractors make prior arrangements for travelling; check ins, length of job when working in remote sites.

  Yes

  No

  N/A

• Site - Ensure lanyard monitoring system implemented for contractors working in isolated areas.

  Yes

  No

  N/A

• Site - Maintain restricted access for contractors in designated restricted areas.

  Yes

  No

  N/A

Sign off

• Manager sign off who is completing risk focus verification

• Team member involved with consultation

Any other team member sign off involved with consultation

• Team member involved with consultation

Threatening Situations

• Confirm all controls listed are in place. If control not in place, generate "Action" and close out

Step / Topic - Threatening situation

Hazard (including outcome): Physical or psychological injuries resulting from being involved in a threatening situation. Uncontrolled emergency situation occurring whilst working alone or in isolation: Medium - 1D

• National - National controls for threatening situations included in national safety training package.

  Yes

  No

  N/A

• National - Changes are made to systems of work such as cash handling procedures, and rosters to minimise risk exposure.

  Yes

  No

  N/A

• Site - Team members treat other team members, contractors, visitors and customers in a non-threatening manner in line with company values and behaviours.

  Yes

  No

  N/A

• Site - Team members do not chase, touch or handle an offender in any way. In a potentially threatening situation, team members do not make eye contact, always obey any instructions, cooperate with offender, let offender go and know not to approach a suspicious person. Team members write down any details and notify Line Manager as soon as safe to do so.

  Yes

  No

  N/A

• Site: Team members are aware of key concepts of Personal Safety Training including;<br>- 3D's (Detect, De-escalate, Disengage)<br>- Service 50 (Service call for assistance if required)<br>- Target Assist (EAP service following exposure to threatening situation)

  Yes

  No

  N/A

• Site: CCTV system for store is functioning to enable footage to be recorded and captured

  Yes

  No

  N/A

• Site - Counselling is offered to all Team Members involved in a threatening or violent situation via Target Assist EAP.

  Yes

  No

  N/A

• Site - Brand security signage (where relevant) is displayed, for example warning customers not to leave their bags unattended, two key safes, time delay locks, etc.

  Yes

  No

  N/A

Hazard (including outcome): Evening or weekend work resulting in increased risk to threatening situations: Medium - 1D

• Site - Rostering enables adequate breaks during shifts and intervals between shifts.

  Yes

  No

  N/A

• Site - Line Managers ensure appropriate staffing and security measures are in place.

  Yes

  No

  N/A

Step / Topic - Intruders

Hazard (including outcome): Team member/s confronted by an intruder causing physical or psychological injuries: Medium - 2C

• Site - Team member lock doors whilst working alone/in isolation.

  Yes

  No

  N/A

• Site - Where required security guards are on site during work/operating hours and after business hours or identified high risk areas for hold-ups/threatening situations.

  Yes

  No

  N/A

Step / Topic - Approached / threatened en route to car park

Hazard (including outcome): Team member/s confronted by an intruder causing physical or psychological injuries: Medium - 2C

• Site - Security Guards (where available) in high risk areas to escort team members to vehicles at night

  Yes

  No

  N/A

• Site - Team members/managers walk to cars in groups where possible.

  Yes

  No

  N/A

• Site - Appropriate lighting is provided in carpark.

  Yes

  No

  N/A

Step / Topic - Transporting change between register and bulk change draw

Hazard (including outcome): Armed hold up/snatch and grab causing team members stress and capital loss risks: Medium - 1D

• Site - Cash levels are kept below amount specified. Cash clearances vary in times of day.

  Yes

  No

  N/A

• Site - Additional arrangements for team member and asset protection are in place for high risk areas.

  Yes

  No

  N/A

Sign off

• Manager sign off who is completing risk focus verification

• Team member involved with consultation

Any other team member sign off involved with consultation

• Team member involved with consultation