S03 TM Field Visits

• Conducted on

  Date

• Prepared by

• Name

• Tech No

• Visit No

• Please select visit type

  Select Sky Q Sky Q Multi Sky Q Service Sky+ HD Sky+ HD Multi Sky+ HD Service

  • Sky Q
  • Sky Q Multi
  • Sky Q Service
  • Sky+ HD
  • Sky+ HD Multi
  • Sky+ HD Service

Initial Observation

• Please look for ETA, Introduction, ID Badge, Clean Uniform, Parking and Overshoes. You may also want to look for a thorough walk through and pre checks being completed.

• Please details your findings here

• Please add media here

  Media

Customer

• Has the engineer built rapport with the customer? Have they discussed the current issues that the customer has been experiencing, what has happened, why, when and how?

• Has the engineer discussed the visit details

  Yes

  No

  Not Witnessed

• Is the viewing card on site

  Yes

  No

  N/A

• Has the engineer discussed ACE

  Yes

  No

  N/A

• Please enter details of your findings here

• Please add media here

  Media

H & S Compliance

• Has the engineer followed all SSOW policy and procedures

  Safe

  At Risk

  N/A

• Has the engineer followed all Risk Assessment Policy and Procedures

  Safe

  At Risk

  N/A

• Has the engineer followed all PPE Policy and Procedures

  Safe

  At Risk

  N/A

• Please enter details of your findings here

• Please add media here

  Media

Best Service Compliance

• Has the engineer followed all Best Service Guides

  Yes

  No

  N/A

• Is the engineer SM3 Compliant

  Yes

  No

  N/A

• Please enter details of your findings here

• Please add media here

  Media

Quality Compliance

• Has the engineer completed a stress test

  Yes

  No

  N/A

• Has the engineer completed a thorough showcase with the customer

  Yes

  No

  N/A

• Has the engineer discussed ACE, Hardware, Packs and Offers with the customers

  Yes

  No

  N/A

• Has the engineer discussed the NPS survey and left a NPS card with the customer

  Yes

  No

  N/A

• Please enter details of your findings here

• Please add media here

  Media

Summarise todays visit

• Summarise your visit today below

• TM Comments

• Engineer Comments

• Please add media here

  Media

Feedback

• This section is to be used to give feedback on any Post Visits that have been performed prior to this field visit.

• Please enter details of your findings here

• Please add media here

  Media

Thank you for your time today. By signing this document you agree with the comments and information attached within and accept this is a true record of any the discussion which has taken place with you.

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