Sales Through Service Feedback

• Prepared by

• Engineer Name

• Engineer Tech No

• Engineer Team

• Conducted on

  Date

PROCESS OF MAKING A SALE Consider things like: Handover to RST Processing of Payment

• WHAT WORKS WELL

• CHALLENGES

CUSTOMER PERCEPTION Consider examples of both positive and negative experiences with customers

• Positive Feedback

• Customer Concerns

ACCESSORIES Engineers experience of selling accessories. Score of 1-5 based on ease of sale with 1 being HARD through to 5 being EASY

• Star Wars RCU

  Select 1 2 3 4 5 N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • N/A

• Reasoning For Score

• Frozen RCU

  Select 1 2 3 4 5 N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • N/A

• Reasoning For Score

• Football RCU

  Select 1 2 3 4 5 N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • N/A

• Reasoning For Score

• Screen Cleaning Kit

  Select 1 2 3 4 5 N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • N/A

• Reasoning For Score

• 3M HDMI Cable

  Select 1 2 3 4 5 N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • N/A

• Reasoning For Score

• WiFi Booster

  Select 1 2 3 4 5 N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • N/A

• Reasoning For Score

SUBSCRIPTION UPGRADES Refer to following offers - 6 month half price Sports - 6 month half price Movies - 6 month half price Sports & Movies combined - 6 month half price Family - 12 month half price Multi Screen Please score each on a scale of 1 - 5 with 1 being HARD through to 5 being EASY

• 6 month half price Sports

  1

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  4

  5

• Reasoning For Score

• 6 month half price Movies

  1

  2

  3

  4

  5

• Reasoning For Score

• 6 month half price Sports & Movies combined

  1

  2

  3

  4

  5

• Reasoning For Score

• 6 month half price Family

  1

  2

  3

  4

  5

• Reasoning For Score

• 12 month half price Multi Screen

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  2

  3

  4

  5

• Reasoning For Score

YOU IN SALES THROUGH SERVICD

• How supported do you feel in STS? <br>Score of 1-5 with 1 being NOT SUPPORTED AT ALL through to 5 being FULLY SUPPORTED

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  5

• Reasoning For Score

• How informed are you about STS? <br>Score of 1-5 with 1 being NOT INFORMED AT ALL through to 5 being COMPLETELY INFORMED<br><br>Points to consider : <br>Program updates<br>Price/ Offer changes<br>Product information<br>General communications

  1

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  5

• Reasoning For Score

• On a scale of 1-5, how likely are you to recommend STS to a colleague? <br> (1 being NOT LIKELY through to 5 being VERY LIKELY)

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  5

• Additional Feedback