Store support Visit North West and N Ireland

• Document No.

• Store Support Visit

• Store Manager name

• Conducted on

  Date

• Prepared by

• Store
  Address

Sales Performance

• Sales performance Board

  Media

• PayMonthly Target

  Achieved

  Not Achieved

• Upgrade Target

  Achieved

  Not Achieved

• PrepayTarget

  Achieved

  Not Achieved

• HBB Target

  Achieved

  Not Achieved

• EE Target

  Achieved

  Not Achieved

• SME Target

  Achieved

  Not Achieved

• Accessories Target

  Achieved

  Not Achieved

• Clone Target

  Achieved

  Not Achieved

• Conversion Target 10%

  Achieved

  Not Achieved

• Business plan completed for current month

  Achieved

  Not Achieved

• Feedback on Sales performance

• Agreed actions

Customer Performance

• Customer Service Board

  Media

• NPS Target 80%

  Achieved

  Not Achieved

• Mystery shop Target 80%

  Achieved

  Not Achieved

• Mystery shop results and NPS feedback being used to develop the service in store.

  Achieved

  Not Achieved

• Feedback on Service performance

• Agreed actions

Briefings

• Are daily briefings and de- briefings being delivered?

  Achieved

  Not Achieved

• Did the briefing include a WTD performance update

  Achieved

  Not Achieved

• Did the briefing include an area of focus, with agreed team activity and goal for the day.

  Achieved

  Not Achieved

• Feedback on today's briefing

• Agreed actions

Reviews

• Have all Monthly Staff reviews been completed by 7th? (Review a minimum sample of 2)

  Achieved

  Not Achieved

• Can staff members advise me of their BEST review objectives?

  Achieved

  Not Achieved

• Feedback on Reviews

• Agreed actions

Observations / Feedback / Coaching

• Documented evidence of Feedback and coaching on the EE way Customer journey

  Achieved

  Not Achieved

• Feedback and coaching linked to teams review objectives and activity agreed in daily briefings

  Achieved

  Not Achieved

• Live in the moment Feedback and coaching being carried out on Sales floor

  Achieved

  Not Achieved

• Feedback on Observations / Feedback / Coaching

• Agreed actions

Sales floor Management

• Are all Customers being acknowledged

  Achieved

  Not Achieved

• Is there a Positive shop floor atmosphere

  Achieved

  Not Achieved

• Is the SFM interacting with the team and Customers and in control of the Customer experience in Store.

  Achieved

  Not Achieved

• Are the 6 steps of the EE way being delivered by the team

  Achieved

  Not Achieved

• Is the SFM giving developmental and positive reinforcement feedback to their team on the sales floor

  Achieved

  Not Achieved

• Is the Software update tool being fully utilised

  Achieved

  Not Achieved

• Feedback on SFM

• Agreed actions

Standards and Compliance

• Are Shop Floor Standards and VM correct

  Achieved

  Not Achieved

• Shop floor and VM issues

  Media

• Are back of house standards correct

  Achieved

  Not Achieved

• Back of House issues

  Media

• Is the Chalkboard being used effectively and is the message bold and clear

  Achieved

  Not Achieved

• Picture of Chalkboard

  Media

• Was the last Stock count competed on time and have all discrepancies been investigated and dealt with

  Achieved

  Not Achieved

• Is the Proof checklist being used correctly with every sale and is it being checked at the time of sale by the SFM

  Achieved

  Not Achieved

• Is the daily Reconciliation being carried out on a daily basis and are all elements being checked correctly

  Achieved

  Not Achieved

• Has the Store Manager completed the Monthly Health and Safety Check

  Achieved

  Not Achieved

• Has the manager set up a HR file for each member of their team and is it in a lockable cabinet

  Achieved

  Not Achieved

• Is the Store Manager running within their FTE staffing budget and are they submitting overtime correctly

  Achieved

  Not Achieved

• Any outstanding IT or Maintenance issues, please include ref numbers below

• Feedback on Standards and compliance

• Agreed actions

Summary

• Does the SM have a PDP?(document support needed)

  Yes

  No

  N/A

• Overall feedback of visit:

• Store Manager comments:

• Store Manager

  Sign

• Support Manager

  Sign