Salt & Grit SOP 13/14 & 15

1.1 incoming mail as per procedure?

1.2 Reciepted mail initialled with asignee?

2.2 Mail posted daily?

3.1 Administrator checks distributes and files correspondence?

2.2 Mail posted daily?

3.1 Runker & S&GS websites mainained in house?

4.1 Server backed up daily?

Runker & S&GS websites mainained inhouse?

4.1 Mailshots conducted?

5.1 Information boards maintained showing insurance, H&S and Operational methods?

1.1 Material inspected for defects and quantities match PO?

1.2 Satisfactory inspection signed off?

1.2 Receipted mail intialled with asignee?

1.3 Incomplete deliveries identified on delivery note?

1.4 Damaged material rejected with balance accepted at discretion of manager?

1.5 Uninspected material identified as "unchecked" on delivery note?

1.6 Reject material held on site clearly identifed?

2.1 Infrastructure suitable for storage?

Items not clearly identifiable labelled?

6.0 Non conforming materials procedure being followed e.g nc recorded, action plan, reuse or reject?

1.1 Evidence of feedback being garnered?

2.1 Survey monkey electronic feedback deployed?

3.1 Evidence of maintenance of customer complaint policy?

4.1 Feedback and complaints reviewed at MR meeting?