SBS Observation

• Audit Title

• Brislington
  Address

• Personnel

Greeting and Welcome

• Was the customer greeted in a polite and friendly manner by the till operative?

  Yes

  No

  N/A

• Did we offer a Screwfix card?

  Yes

  No

  N/A

Till Operations

• Did we confirm the customers details?

  Yes

  No

  N/A

• If no details were given did we explain the need to keep a receipt?

  Yes

  No

  N/A

• Did we offer the customer our TCND service if not all items were in stock?

  Yes

  No

  N/A

• Did we offer the customer a bag of necessary?

  Yes

  No

  N/A

• Did we use a fake note pen if the transaction was a cash sale?

  Yes

  No

  N/A

• Did we confirm the customers collection number once the order had been placed?

  Yes

  No

  N/A

Finally

• How would you rate the service given by the till operator today?

  green

  amber

  red

• How engaged did the customer seem during the transaction?

  green

  amber

  red