SBS OBSERVATIONS

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Service Observation

• Where you greeted in a polite and friendly manner?

  Yes

  No

  N/A

• We're you asked to confirm your address?

  Yes

  No

  N/A

• We're all items you ordered in stock?

  Yes

  No

  N/A

• If no was our TCND service offered to you?

  Yes

  No

  N/A

• If yes did we confirm your order back to you?

  Yes

  No

  N/A

• Did we offer AOV applicable to your order?

  Yes

  No

  N/A

• Where you offered a carrier bag if applicable?

  Yes

  No

  N/A

• Were you asked if you would like your invoice sent by email?

  Yes

  No

  N/A

• If a cash transaction did we use a fake note pen if applicable?

  Yes

  No

  N/A

• Where you told your collection number?

  Yes

  No

  N/A

• We're you given a polite farewell?

  Yes

  No

  N/A

• On a scale of 1-5 how engaged did the customer look?

  1

  2

  3

  4

  5

• Observation conducted by:

  Sign

• Feedback agreed by:

  Sign