SC&W Peak Backstage Excellence

• Audit Title

• Client / Site

• Conducted on

  Date

Clothing & Home Operations

• Are the A&A and management teams aware of the new Backstage Excellence SOP published in May 2016?

  Yes

  No

  N/A

• Does the store have a seasonal storage area in preparation for seasonal stock e.g. Gift Shop?

  Yes

  No

  N/A

• Are Backstage Excellence labels consistently seen and in use on all C&H overstocks?

  Yes

  No

  N/A

• Has labelled stock been worked within the last 7 days?

  Yes

  No

  N/A

• Can the A&A and management teams fully articulate their Backstage stock holding and process of driving stock to the floor?

  Yes

  No

  N/A

• Is hanging stock within bins labelled by stroke level with identification tags?

  Yes

  No

  N/A

• Is there a robust process for identifying non-merchandised stock utilising SSPR's?

  Yes

  No

  N/A

Clothing & Home Deliveries

• Is there a floor plan available identifying drop and return points and is there a clear SLA in place?

  Yes

  No

  N/A

• Is returned stock labelled using the Backstage Excellence labels?

  Yes

  No

  N/A

• Delivery scanning stores - is there a clear process in place to probe discrepancies before acknowledging the vehicle?

  Yes

  No

  N/A

Clothing &Home OSA

• What was the percentage of the most recent Backstage Scan?

  Yes

  No

  N/A

• Can the A&A team explain the picking list process once the scan results have been published?

  Yes

  No

  N/A

• Have all A&A team members been accredited in the C&H A&A training?

  Yes

  No

  N/A

C&H AOB

• Is the decor drop zone clean and tidy and has all old decor been discarded?

  Yes

  No

  N/A

• Is the acrylics area clean and tidy with all acrylics binned away neatly?

  Yes

  No

  N/A

Food Operations - Cold Chain

• Is the cold room labelled and organised by department with a clear area for eventing stock e.g. Dine In?

  Yes

  No

  N/A

• Is the Cold Chain fill SOP being followed?

  Yes

  No

  N/A

• Is there an SLA in place for fill and top up?

  Yes

  No

  N/A

• Does the foods and operations staffing model reflect sufficient resource for the food fill operation?

  Yes

  No

  N/A

Food Operations - Ambient

• Is priority stock identified daily and sent to the floor before any other ambient picking is carried out?

  Yes

  No

  N/A

• Is the ambient fill and top up SLA up to date and in use?

  Yes

  No

  N/A

Food Deliveries

• Is there a floor plan available identifying drop and return points?

  Yes

  No

  N/A

FOPT

• Can the food A&A team and management team discuss the previous weeks FOPT score and any action plans in place?

  Yes

  No

  N/A

Foods AOB

• Is the foods props area tidy and well organised?

  Yes

  No

  N/A

• Is the foods decor area tidy and well organised with all old decor discarded?

  Yes

  No

  N/A

Operations

• Is the equipment area to matrix?

  Yes

  No

  N/A

• Is the only equipment over matrix bespoke or is there a plan to return?

  Yes

  No

  N/A

• Are all consumable and wrapping materials binned neatly and labelled with BTF's?

  Yes

  No

  N/A

• Is the cold room and freezer clean and tidy?

  Yes

  No

  N/A

• Is the cold room fully date checked and rotated daily?

  Yes

  No

  N/A

• Is the lounge area or cafe area clean and tidy will due diligence completed?

  Yes

  No

  N/A

• Are offices clean and tidy with a clear desk policy in place?

  Yes

  No

  N/A

• Has the cleaning app been completed for the previous week highlighting any recommendations?

  Yes

  No

  N/A

• Is there a robust process in place for Backstage cleaning and are all areas clean and tidy?

  Yes

  No

  N/A

IT

• Is the store aware of the IT self service portal and red crate process?

  Yes

  No

  N/A

• Are all faulty items/till components logged and awaiting replacement?

  Yes

  No

  N/A

• Are all spare tills online and receiving updates?

  Yes

  No

  N/A

• Are all tills on the sales floor online and fully operational?

  Yes

  No

  N/A

• Are all card readers operational and accepting contactless card payments?

  Yes

  No

  N/A

• Are all C&H path finder guns fully operational with update cables in good order and stored in a safe place?

  Yes

  No

  N/A

• Are all printers in store online and printing duplex?

  Yes

  No

  N/A

• Do you have a process in store to review your till status twice daily?

  Yes

  No

  N/A

• Does the store have enough trained advisors to deal with all till breakdowns during all trading hours?

  Yes

  No

  N/A

VM

• Has all high level decor been binned away neatly?

  Yes

  No

  N/A

• Has all high level decor been reviewed and all old decor discarded?

  Yes

  No

  N/A

• Are all mannequins stored neatly and to matrix?

  Yes

  No

  N/A

• Has all stock been used by VM teams been recorded in to the VM stock pot?

  Yes

  No

  N/A

• Is the VM area clean and tidy?

  Yes

  No

  N/A