Are the A&A and management teams aware of the new Backstage Excellence SOP published in May 2016?
Does the store have a seasonal storage area in preparation for seasonal stock e.g. Gift Shop?
Are Backstage Excellence labels consistently seen and in use on all C&H overstocks?
Has labelled stock been worked within the last 7 days?
Can the A&A and management teams fully articulate their Backstage stock holding and process of driving stock to the floor?
Is hanging stock within bins labelled by stroke level with identification tags?
Is there a robust process for identifying non-merchandised stock utilising SSPR's?
Is there a floor plan available identifying drop and return points and is there a clear SLA in place?
Is returned stock labelled using the Backstage Excellence labels?
Delivery scanning stores - is there a clear process in place to probe discrepancies before acknowledging the vehicle?
What was the percentage of the most recent Backstage Scan?
Can the A&A team explain the picking list process once the scan results have been published?
Have all A&A team members been accredited in the C&H A&A training?
Is the decor drop zone clean and tidy and has all old decor been discarded?
Is the acrylics area clean and tidy with all acrylics binned away neatly?
Is the cold room labelled and organised by department with a clear area for eventing stock e.g. Dine In?
Is the Cold Chain fill SOP being followed?
Is there an SLA in place for fill and top up?
Does the foods and operations staffing model reflect sufficient resource for the food fill operation?
Is priority stock identified daily and sent to the floor before any other ambient picking is carried out?
Is the ambient fill and top up SLA up to date and in use?
Is there a floor plan available identifying drop and return points?
Can the food A&A team and management team discuss the previous weeks FOPT score and any action plans in place?
Is the foods props area tidy and well organised?
Is the foods decor area tidy and well organised with all old decor discarded?
Is the equipment area to matrix?
Is the only equipment over matrix bespoke or is there a plan to return?
Are all consumable and wrapping materials binned neatly and labelled with BTF's?
Is the cold room and freezer clean and tidy?
Is the cold room fully date checked and rotated daily?
Is the lounge area or cafe area clean and tidy will due diligence completed?
Are offices clean and tidy with a clear desk policy in place?
Has the cleaning app been completed for the previous week highlighting any recommendations?
Is there a robust process in place for Backstage cleaning and are all areas clean and tidy?
Is the store aware of the IT self service portal and red crate process?
Are all faulty items/till components logged and awaiting replacement?
Are all spare tills online and receiving updates?
Are all tills on the sales floor online and fully operational?
Are all card readers operational and accepting contactless card payments?
Are all C&H path finder guns fully operational with update cables in good order and stored in a safe place?
Are all printers in store online and printing duplex?
Do you have a process in store to review your till status twice daily?
Does the store have enough trained advisors to deal with all till breakdowns during all trading hours?
Has all high level decor been binned away neatly?
Has all high level decor been reviewed and all old decor discarded?
Are all mannequins stored neatly and to matrix?
Has all stock been used by VM teams been recorded in to the VM stock pot?
Is the VM area clean and tidy?