Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

  • Last visit carried out

  • Previous Scorecard Result noted

Sales Max (20)

  • Sales Growth since last visit

  • Two planned actions agreed to take place with responsible parties noted.

Customers Max (40)

  • Transactions Per complaint

  • OSAT

  • Under 30's

  • Planned actions agreed to take place to improve these scores and expected results.

Brand Compliance

  • Ops Excellence Audit

  • Planned actions agreed to take place to resolve any compliance issues. Deadlines for completion of corrective actions and expected results set.

People / Training

  • 1x AROC and 1x ROC

  • Team Members Trained

  • Deadlines for targets and expected results set. All members check to ensure these are correct and current.

AOB

  • Visit notes / Additional information

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