Security Services Key Performance Indicators.

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Key Performance Indicators for Cleanall Security Services.

Contract Management

• The Cleanall’s Manager/Supervisor available when required and to meet regularly with the Client Managers.<br>

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  5

• Implementation of any agreed action points arising from monthly management meetings.<br>

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  5

• Cleanall expressly notify client of replacement of staff 48 hours before effecting posting (Period and name of replacement officer detailed).<br>

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  5

• Cleanall management and security staff (including agency staff) meet the agreed service delivery standards (including the completion of cleaning/additional duties).<br>

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  5

• Staff paid at least the minimum wage and employed in accordance with employment law.<br>

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  5

• Yes

  No

  N/A

• Maintain and update occurrence log and any incidents reported to the client immediately with supporting incident reports.<br>

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  5

• Staff are smart, wearing uniform, and visible identification (ID & SIA licence) at all times.<br>

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  5

• Complaints Log maintained and all complaints referred to client and fully investigated in line with Cleanall policies.<br>

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  5

• Ensure Emergency Procedures and SOPs are up to date and accurate and all staff are fully trained to uphold all emergency procedures.<br>

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  5

• Training matrix maintained and a programme of continuing and refresher training agreed with the client and implemented.<br>

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  5

• All staff comply with Cleanalls' & clients Code of Conduct.<br>

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  5

• Invoices accurate and presented in a timely fashion, inclusive of supporting documentation i.e. timesheets.<br>

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  5

• Maintain current and up-to-date assignment instructions agreed and signed by client.<br>

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  5

• Cleanall assigned only trained & SIA licenced security officers as per SIA (Security Industry Authority) standards, inclusive of agreed agency staff.<br>

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  5

Security Officers.

• All sites/locations fully staffed at all times as stipulated in contractual arrangements and cover provided for absences.<br><br>

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  5

• All handovers take place within the required timeframe and cover all incidents from the shift.<br>

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  5

• Officers are alert at all times and are fit for duty e.g. not asleep or under the influence while on duty.<br>

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  5

• Equipment detailed in AI’s is provided and is carried by or available to Officers at all times i.e. UHF radios/site mobile phones.<br>

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  5

• Effective assistance provided during emergency situation and/or test drills, including fire, bomb alerts and other incidents.<br>

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  5

Access Control.

• Prevent unauthorised access and deal with events threatening the security of the site.<br>

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  5

• Visitors and vehicles properly recorded by the Officers.<br>

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  5

• CCTV monitored and any suspicious activity reported and investigated.<br>

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  5

• Regular foot patrols conducted every 3 hours.<br>

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  5

• Prevent unauthorised removal of property from Customer's sites.<br>

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  5

• Comments.

• Signature of Client Representative.

  Sign

• Signature of Cleanall Services Ltd Representative

  Sign