Serve from the Heart - Daily

• Site conducted

• Conducted on

  Date

• Prepared by

• Location
  Address

Steps of Service

• Host Shifted

• Meeting & Greeting

  Good

  Fair

  Poor

  N/A

• Interaction while seating

  Good

  Fair

  Poor

  N/A

• Menus handed to each guest.

  Yes

  No

  N/A

• First drink offered.

  Yes

  No

  N/A

• Farewell

  Pass

  Fail

  N/A

Duties

• Does host/management contact reservations for the day to confirm reservations?

  Yes

  No

  N/A

• Does host/management contact previous days reservations for feedback and review?

  Yes

  No

  N/A

• Does host/management allocate reservations on the floor plan to get tables set accordingly?

  Yes

  No

  N/A

General

• Attire and appearance.

  Compliant

  Non-Compliant

  N/A

• General feedback

• Do waiters have their waiters tools?

  Yes

  No

  N/A

Steps of Service

• First Visit to the table.

• Is introduction to Brand Standard?

  Yes

  No

  N/A

Specials

• Daily specials

  Good

  Fair

  Poor

  N/A

• Brand Hailer

  Good

  Fair

  Poor

  N/A

• Happy Hour

  Good

  Fair

  Poor

  N/A

Drinks and Wine

• Did the waiter write down the order and repeat it?

  Yes

  No

  N/A

• Were the correct drinks delivered to the table?

  Yes

  No

  N/A

Taking the order

• Were recommendations made? Did upselling take place?

  Yes

  No

  N/A

• Was the order written down and repeated back?

  Yes

  No

  N/A

• Were pre-drops delivered?

  Yes

  No

  N/A

Delivering the order

• Best bite forward

  Yes

  No

  N/A

• Was the 2 bites/ 2 minutes done?

  Yes

  No

  N/A

After Sale Service

• Were second drinks / top up drinks offered?

  Yes

  No

  N/A

• Clearing of table

  Yes

  No

  N/A

Offering of desserts and Hot beverages

• Were pre-drops done?

  Yes

  No

  N/A

• Delivering of order. Best bite forward.

  Yes

  No

  N/A

The Bill

• Was the table cleared before delivering the bill?

  Yes

  No

  N/A

• Was the bill delivered to brand standard? Clean bill folder and pen.

  Yes

  No

  N/A

Farewell

• Did waiter walk guests out after completing payment?

  Yes

  No

  N/A

Table Maintenance

• Were all tables maintained throughout service?

  Yes

  No

  N/A

• Did clearing and cleaning of the table happen throughout the service?

• Was the table reset after the guests left? With in 2 minutes.

  Yes

  No

  N/A

Guest awareness

• Are waiters visible in their allocated sections?

  Yes

  No

  N/A

• Are waiters attentive to ALL guests?

  Yes

  No

  N/A

Service Audit

• Waiter Name

• Table touched by

• Steps of service missed/ steps of service which need improvement.

General

• General Feedback

• Is the bar Fully stocked and clean?

  Yes

  No

  N/A

Service

• Timing

  <3min

  >3min - 5min<

  >5min - 7min<

  7min<

• Appearance of orders

  Compliant

  Non-Compliant

  N/A

• General Notes

Audit notes

• Beverage quality control sheets

  Yes

  No

  N/A

• Labeling

  Yes

  No

  N/A

• Cleanliness

  Yes

  No

  N/A

General Notes

• Are bartenders proactive?

  Yes

  No

  N/A

• Points to focus on.

• Was the kitchen prepared and ready for service?

  Yes

  No

  N/A

• Timing

  <10 Min

  >10min - 15min<

  >15min - 18min<

  20min<

• Quality and appearance of orders.

• Communication & Co-ordination

Audit

• Temperature checks

  Yes

  No

  N/A

• Receiving logs

  Yes

  No

  N/A

• Labelling

  Yes

  No

  N/A

• Hygiene and hand washing

  Yes

  No

  N/A

• Overall cleanliness

  Compliant

  Non-Compliant

  N/A

General

• Notes

Floor

• Is the team assisting each other?

  Yes

  No

  N/A

• Is Full hands in/Full hands out being practiced.

  Yes

  No

  N/A

• Is the team running food and drinks for each other.

  Yes

  No

  N/A

Bar

• Is the bar assisting each other?

  Yes

  No

  N/A

• Is the bar assisting waiters?

  Yes

  No

  N/A

Kitchen

• Communication and co-ordination

  Good

  Fair

  Poor

  N/A

Overall teamwork as a unit

• Remark

  Good

  Fair

  Poor

  N/A

• Notes

• Presence on the floor.

  Yes

  No

  N/A

• Are manager covering all the areas of the store?

  Good

  Fair

  Poor

  N/A

• Are table touches being done?

  Good

  Fair

  Poor

  N/A

• Are vibe meetings/sessions being held?

  Yes

  No

  N/A

• Notes

• General additional note

• Additional Audit notes